This document contains Reginald T Jordaan's resume. It includes his personal details like date of birth, qualifications including diplomas in business management and credit management. It outlines his work experience from 1999-2015 at various companies like MTN, Multichoice in roles like customer service agent, customer care supervisor and operational support. It provides details of his duties and responsibilities in these roles. It also includes references and a personal message expressing his skills and motivation to take on new challenges.
1. 2 Barrydale Road
Eldorado Park Ext4
1811
083 340 0581
083 7223427
jordaan888@gmail.com
Reginald T Jordaan
Personal Information:
• Nationality : South African
• Residential Status : Permanent
• Date of Birth : 17 April 1976
• ID Number : 7604175151085
• Languages : English, Afrikaans
• Health : Excellent
• Dependants : 3
• Marital Status : Married
• Criminal Records : None
• Drivers Licence : Code 8
• Sex : Male
• Hobbies : Music, Soccer, Pool and Socializing
Educational Qualifications:
Last School Attended : Klipspruit West Senior Secondary
Highest standard passed : Matric (1994)
Subjects:
Afrikaans : HG
English : HG
Accountancy : HG
Business Economics : HG
Mathematics : SG
Economics : SG
Awards and Achievements:
Diploma – Business & Credit Management (Damelin) 1995
Diploma for Edu -Train
New Management Program (Henley Business School) 2013
2. Oct 2011 to Feb 2015 : Multichoice Pty Ltd
Position : DStv – I Operational Support (Research
and Marketing)
DStv – I offers a system that provide a return path for audience measurement from a
select panel of subscribers. This viewing information will be used for marketing purpose,
channel performance management and for the recommendation engines.
These subscribers would have a decoder installed with a modem, which have been
designed and prepared specifically for this purpose.
We are using a 3G connection to return the data back to our server.
The DStv – I decoder will be installed in the place of the customers equipment, and will
require that a new (DStv – I specific) smart card be installed with it.
The modem will have a MTN sim card inserted, which will have restricted access to a
private network provided by MTN only.
The sim will have voice and normal services removed to prevent abuse.
Duties and Responsibilities of DStv – I Support:
• Establish need for product, exact software
• Pre-sales of product
• Business analysis
• Design, project planning and management
• Team of installers selection for project & development of them
• Scope, verification and control of project
• Designing BOK (Book of knowledge for installers)
• Time management duration estimation and creating installer calendar
• Drawing up of blue print documents
• Setting up spec documents
• Having workshops with clients and developers
• Cost budgeting ,estimating and cost control
• Quality control / legal impact of contract
• Arrange project meetings and progress reports
• Joint application development with clients and developers
• Testing of software
• Implementation of software
• Project handover
• Conclusion reports
• Training of clients and installers
• Procurement of service or goods for project
• Service and technical assistance to installers and clients
3. Reason for leaving : Retrenched
Aug 2008 to Oct 2011 : Multichoice Pty Ltd
Position : Customer Care Supervisor / PVR Team leader and
Field Services Reception Systems Technician
Duties and responsibilities of Customer Care Supervisor:
• Coached and evaluated staff
• Resolved queries / complaints
• Managed staff productivity
• Planned resources and prioritized tasks
• Managed departmental information and administration (reports, journals,
statistics, minutes of meetings)
• Performance contracts, coaching, running of meetings etc
• Recruited staff
• Maintained communication with staff and managers
• Identified developmental needs
• Managed cashiering and banking
• Provide on the job training
• Technical support
• Managed departmental and company policies and procedures adherence
Duties and Responsibilities of Reception Systems Technician:
• Resolve high-level technical faults on MCA products(digital and terrestrial
platforms)
• Conducted all field trial installations for high –level customers (staff, media and
VIP’s etc)
• Accredited installers
• Maintained all the required standards(Quality Assurance)
• Trained installers on technical aspects of MCA products and installation
standards
• Distribute all relevant technical information to accredited installers
• Maintained standards of supplier equipment and accessories
• Complete all administration work required to meet all objectives(daily activity
reports, feedback to internal and external parties etc)
• Participated in all relevant projects(transmission, reception and product)
• Handling of all DSTV I queries and activations.
• Ordering and dispatching of DSTV I decoders and modems
4. Reason for leaving : Building on my success
Nov 2001 to Aug 2008 : Multichoice Pty Ltd
Position : Contact center representative (Perm)
Customer Care Consultant
Duties and responsibilities:
• Managing of all payments, receipting and invoicing
• Doing I T C Clearance on customers for new applications
• Process Sales – Counters sales of decoders and accessories
• New Activations – Opening of new accounts for customers and activating of
decoders and smart cards
• Technical Support – Testing of decoders and booking them for repairs once
faulty
• Customer Retention
• Call Centre – Handling of inbound technical queries
• Assisting customers with change of ownerships
• Insurance Claims – Capturing of all claims and completing of claim forms
• Maintain database – Capturing and updating of customers details
• Legacy project – Swapping out of all older models of decoders
• Personal video recorder project – Launching and selling of PVR decoders
• Ordering and despatching of decoders and remotes stock
Reason for leaving : Building on my success
1999 - 2001 : MTN Pty Ltd
Position : Customer Service Agent
Duties and responsibilities:
• Credit Vetting on customers for new contracts
• Customer Service Related Queries
• Managing of all payments, receipting and invoicing
• Customer Retention
• Black Listing of stolen handsets
• Insurance Claims – Capturing of all claims and completing of claim forms
• Call Centre
5. Reason for leaving : Looking forward to developing my skills and
broadening my horizon
References:
Personal Reference :
• Extensive experience ( 5 – 15 years )
• High energy level and positive attitude
• Hard working and enthusiastic
• Efficient and effective
• Takes initiative beyond what is expected
• Resilient and positive attitude
• Enjoys a challenge actively and highly analytical
• Quick thinker with numbers and assertive
• Thorough and meticulous in my work
• Pays attention to detail
• Organised and efficient
• Works well under pressure
• Excellent written and verbal communication skills in English and Afrikaans
• Take pride in my job
I’m a good team player and are really looking forward to developing my skills and taking on
new challenges and opportunities.
Regards,
Reggie T Jordaan
“The only time SUCCESS comes before WORK, is in the dictionary”
6. Reason for leaving : Looking forward to developing my skills and
broadening my horizon
References:
Personal Reference :
• Extensive experience ( 5 – 15 years )
• High energy level and positive attitude
• Hard working and enthusiastic
• Efficient and effective
• Takes initiative beyond what is expected
• Resilient and positive attitude
• Enjoys a challenge actively and highly analytical
• Quick thinker with numbers and assertive
• Thorough and meticulous in my work
• Pays attention to detail
• Organised and efficient
• Works well under pressure
• Excellent written and verbal communication skills in English and Afrikaans
• Take pride in my job
I’m a good team player and are really looking forward to developing my skills and taking on
new challenges and opportunities.
Regards,
Reggie T Jordaan
“The only time SUCCESS comes before WORK, is in the dictionary”