Madhu Verma is a certified project manager with over 12 years of experience in consulting, transformation, and service delivery optimization. She has extensive experience leading projects in areas such as source to pay, order to cash, travel and expense, and payroll. Currently she is a senior manager at Genpact where she leads projects such as data migrations, process reengineering, and shared services center implementations. She has a strong track record of successfully delivering projects on time and within budget while ensuring quality standards are met.

1. MADHU VERMA
Mobile: +91-9810804603 Email: madsverma5@gmail.com
LinkedIn Id: https://in.linkedin.com/in/madhu-verma-73480326
Address: RZ B-1/41, Raghu Nagar, New Delhi 110 045
CIPM certified project manager with consulting, transformation and service delivery experience of 12
years. In - depth knowledge & expertise in whole gamut of service lines, specializing in Project
Management, Business Process Modelling, Re-Engineering, and Service Delivery optimization
Executive Profile
• Project Management and consulting experience in various service lines including Source to Pay(STP),
Order to Cash(OTC), Travel & Expense(T&E) and Payroll
• Finance management experience with strong grip over Business P&L and the ability to connect the
dots between financials and business nuances
• Experience in creating strategicpricing proposals for all new deals in Banking, Finance Services and
Insurance Vertical
• Team leading experience with immaculate domain experience in PTP and OTC space in Insurance/
Reinsurance Industry
Organisational Experience
June 2011 - Till Date – Senior Manager (Consulting & Transformation) – GENPACT
• Implementation of 10 international reengineering projects
• Currently leading a data migration project to migrate financial savings from multiple systems
for global locations into a new tool ensuring standardization of financial recording process
• A Solution Identification project to move AP and T&E functions from multiple locations into GBS
and provide short/long term cost effective solutions for a Heavy Equipment manufacturing Co.
• 6 reengineering assignments for clients in diverse industries to analyze As-Is Process, Identify
Risks & Controls and Recommend short/ long term cost effective solutions in the Source to
Pay(S2P) ,Record to Report (R2R), T&E and Payroll Domain
• 2 reengineering projects with a Telecom major in AP and other Finance functions to create
Shared Service Centre(GBS), ensuring successful transition and driving sustainability of the
same
• Ensuring effective stakeholder management by coordinating with all project work streams
• Ensuring products and services are delivered within the time and budget constraints and meet
the required level of quality
• Monitoring the project deadlines ensuring issues are escalated/resolved in a timely manner and
the appropriate corrective actions are implemented
June 2009 - 2011 - Manager (Finance) – GENPACT
• Handling FP&A for businesses worth $30 MM in annual revenue

2. • Overall Revenue Forecasting and Analysis highlighting any revenue risk and mitigation plan and
highlights
• Control key drivers of the P&L with regular Variance analysis by month, quarter, plan and actual
as required to improve Revenue/EBIT line
• Ensure that all invoicing, billing and collection, reconciliation happen in timely and accurate
manner
• Prepare all presentation documents for key stakeholders like the Account Leader, External
Client, Business Leaders for Board and Investor reviews
• Commercials and Pricing management
• Responsible for all Pricing and commercial models & strategy for all new clients in BFSI vertical
to ensure best price value for the overall service delivery solution
• Front end Finance person for BD team, operations, solution team and other stake holders
related to effective price proposals and commercial model
• Maintain and monitor post facto deal EBIT analysis / cost benefit analysis for all major deals
submitted. Through post deal analysis and discussion, took corrective actions, through
innovative ideas and suggestion to ensure higher EBIT/sustained growth
June 2007 – June 2009 – Assistant Manager (Operations) – GENPACT
• Team Management
• Leading, training & monitoring a 26 member’s team for maintaining excellence in operations.
• Steering existing team, Monthly Dashboard Digital Cockpit, Monthly PMS (Performance
Management System), Calculation of VIC (Variable Incentive Scheme) for entire team &
Monthly Activity Analysis.
• Process Management
• Monitoring the overall functioning of processes, working with cross functional teams for
identifying improvement areas and implementing adequate measures to maximize customer
satisfaction level.
• Mapping client’s requirements & coordinating development & implementation process within
guidelines.
• Client Management
• Communicate with the customer on a regular basis to discuss operational issues and CTQ
delivery and to build excellent connect with the customer.
• Proactively handle all probable escalations to ensure smooth operations. Identify/create future
business opportunities for the company
• SLA Deliverables
• Ensure each agent delivers excellent quality of service and all SLAs are met on a monthly basis
and proactive communication/action plan for any miss.
• Forecasting workload and scheduling staff to meet anticipated workload. Involved in Capacity
Planning, Ramp ups and CTQ Base-Lining.
June 2003 - June 2007 – Subject Matter Expert (Operations) – GENPACT

3. • Acted as a Subject Matter Expert for Cash Allocations and shared knowledge across cross functions
• Consistently performed and achieved Six Sigma Quality.
• Responsible for closure of Unmatched Cash (UMC) in three of five segments of UMC viz. Direct,
Brokered and Others by leading weekly calls with US counterparts
• Single point of contact for handling upstream (Treasury & Bookings) & Downstream (Reconciliation)
process queries for the process to balance General Ledgers.
Notable Attainments:
• Successfully graduated from Global Operating Leadership Development(GOLD) program that focuses
on transforming top managers selected from all global locations of the organization into future
leaders
• Contributed to Organization’s success in winning 2 large international customer opportunities by
building competitive price proposals and securing financial agreement to the business models.
• Streamlined and automated the entire billing process reducing the Turn Around Time (TAT) from 25
days to just 3 days for the same.
• Successfully completed a Green Belt (GB) project improving the first pass accuracy of an accounts
payable process
• Successfully completed 3 Lean Projects which aimed at automating the procedure of Dashboard
preparation, procedure of identifying the Partial payment s of clients & improving the accuracy of
Cash Allocation.
• Successfully lead the Pinnacle Society that focuses on enhancing communication skills and also helps
people in preparing for assessments for promotions.
• Rewarded twice with the Quarterly Excellence Award for significant contribution and exceptional
performance in the process
• Awarded with 9 Bronze awards and best trainer of the CoE for outstanding performance
Trainings/Certifications
Class room trainings
• MS Project
• 7 Habits of Highly effective people
• Presentation Skills
• Foundations of Leadership
• Time Management,
• Interpersonal skill for success,
• Enhancing team Fitness
Online Trainings
• Effective Communication Skills
• Basics of Insurance & Reinsurance
• Art of Influencing People & Managing Change

4. Certifications
• CIPM from i2P2M
• Diploma in Information Technology (DNIIT)from NIIT
• Green belt (Six Sigma) from Genpact
• IIAfrom AICPCU
• Lean Ace from Genpact
Qualifications
2009 PGDBMin HR Symbiosis Centre of Distant Learning (SCDL), Pune
2001 B.Com (Hons) University of Delhi