This document provides a summary of Jayakumar Subramaniam's professional experience and qualifications. It summarizes that he has over 14 years of experience in retail branch operations, auditing, compliance, and training and development at various banks. It also lists his educational background, including a postgraduate diploma in business administration and a bachelor's degree in commerce. Finally, it provides a high-level overview of his roles and responsibilities in previous positions at HDFC Bank, ICICI Bank, and a chartered accountants firm.

1. Jayakumar Subramaniam
Flat No# 003, Tower B, Mangal Kalash Complex,
MIDC Road, Cholegaon, Thakurli-(E), Thane Dist – 421 201.
Contact No.: +91-9930654410 E-Mail: jayakumar_subramaniam2000@yahoo.com
Around 14 years’ experience including Retail Branch Operations, Audit and compliance and Training
and Development
Core Competencies
Branch Banking Operations Management
 Branch Banking including Lobby Management client satisfaction through proper need analysis & solutions
 Map client requirements. Coordinate, develop & implement process in line with pre-set guidelines, further identify
areas of improvement & implement adequate measures to maximise customer satisfaction
 Preparing MIS reports & other statements with a view to apprise management and assist in critical decision-
making
Quality Compliance
 Setting out quality standards for various operational areas, ensuring a high-quality customer experience
 Creating awareness for process improvement strategy & methodology; ensuring operational efficiency
Team Management
 Lead & monitor performance of team members, Determine training needs and conduct need based training
programs to enhance operational efficiency leading to increased productivity& maintain excellence in Service
operations
 Creating and fostering a healthy environment which facilitates high performance of team members and
accomplishments of organisational goals
Business Development
 Ensure ongoing self-development, pragmatic and results orientated
 Identifying the specific needs of customers, and then creating bespoke solutions for them using need gap analysis
Training & Development
 Handled End to End Training Functions for Relationship Managers & Operations Analyst for Retail & Investment
Banks
 Identifying the training needs, Developing Content & Training delivery with a proven track record for highest
placement for batches in the organization
 Handling Training Operations including but not limited to governance, attendance, assessments & quality control
checks
Certifications
 Completed NISM Series VII Certification Programme on Securities Operations and Risk Management
Scholasti
cs
2008 : Post Graduate diploma in Business Administration (Finance) from Welingkar Institute of Management
1996 : B.Com. from Chennai University
IT Forte
Hands on experience on:
• Windows operating system, Microsoft Excel 2007, M S Word, Tally
• Finacle, Finware and Flexicube Software
• FCRM Software
• SAMSA Software
Professional Synopsis
 Experience in Training, Branch Banking operations, Audit & Compliance, Client servicing & Business development.
 Proficient in running successful process operations & experience of developing procedures, service standards for
business excellence. Resourceful at maintaining relationship with clients to achieve quality product and service
norms by resolving their service related critical issues
 Possess excellent interpersonal and organisational skills with proven abilities in training & development, customer
relationship management and planning
 Good knowledge of Banking process– starting client acquisition– operations-scrutiny-verification & backend ,credit
card & personal Loans, mortgage, business banking case like over draft, cash credit , bridge finance ,packaging etc
Good at equities, mutual funds, life and non life insurance /related wealth instruments & RBI Regulatory frame
work

2. Career Snapshot
Dec‘14 to July’15 Imarticus Learning Pvt Ltd.
Designation: Training & Program Manager
 Handling Retail Bank Client Program. Job Responsibilities include role of Program Manager & Training Manager
 As a Program Manager responsible for the overall operations of the training batch including the following
» Content Development for the Training topics given by the business
» Mapping the schedule for the Program after understanding the topics and business needs for training
» Making the training calendar and mapping the class and the trainer for topics
» Regular Audits and Feedback to improvise the overall quality of the Training
» Regular assignments & content modifications to improvise the quality based on students feedbacks
» Solving queries and proper guidance to the students to help them to acquire the desired skills along with
knowledge
» Creating scope for new programs as per the market or industry requirements (ex: Wealth Management
Program)
 As a Training Manager responsible for the training delivery as below
» Relationship Managers on Finance and Soft skills making them job ready for a leading Retail Bank in India
» Operations Analyst on AML, KYC & Banking Regulations through case studies and different scenarios
» Developed and delivered training on Branch Operations including KYC, AML, Regulations, Wealth
Management, Depository Operations, Mutual Funds, Life Insurance, Credit Cards and Loan products
Aug’06 – Oct’14 : HDFC BANK LTD, Mumbai
Designation: Senior Manager Operations /Customer service
 Joined HDFC Bank Ltd as Assistant Manager and worked in different stages & Capacities. Successful in bringing
business to profit
Responsibilities:
 Backup Branch Manager in Branch Operations handling & supervising Personal Banker desks, Tellers and contract
sales staff
 Authorize Personal Banker and Teller transactions responsible for financial transactions to be done real time
 Lobby Management included handling walk-in customers for product sales and service
 Responsible for business generation through cross selling and assisting Personal Bankers and Tellers to sell
effectively
 Regular Audits including Operations audit ensuring high quality standards are applied and implemented for better
customer satisfaction at the branch level
 Ensure compliance with Banking rules, Regulations & Procedures for smooth functioning of the process and
highlighting any kind of suspicious transactions at the branch level
 Taking necessary steps if any suspicious transactions found
Jan’03 to July’06: ICICI Bank Ltd, Mumbai
Designation: Senior Officer Retail Branch Operations
Joined ICICI Bank Ltd as an Officer Trainee and worked in different stages & Capacities. Three levels of promotions
based on the overall productivity during the 3 years tenure
Responsibilities:
 Handling Cash and Cheque transactions at the Teller counters with zero error
 Supervising all Non-Cash transactions like DD/MC, fund transfer etc
 Cross selling products ensuring customer enhancement in the branch
 Handling important portfolios including FX Transactions & Trade Finance at branch level
 Monitoring of dummy accounts, suspense accounts, deferred accounts, accounts payable/ receivable
 Reconciliation and maintenance of suspense accounts register as per the required format
 Branch Operations and Audit Compliance to ensure high quality standards are maintained
 Corporate salaries processing
Jan’00 to Jan’03: M/s. V.Sankar Iyer & Co., Chartered Accoutants, Mumbai
Designation; Audit Executive
Responsibilities:
 Preparation of Trial Balance, Profit & Loss A/c and Balance Sheet

3.  Filing returns with Income Tax Authorities
 Vouching Ledger entries of Clients
 Handled Audits of BSNL, UTI Bank, IFCI, Bank of Punjab, Indian Express and Indian Oil Corporation Ltd