This document contains a summary of Sajid W. Bhatti's professional experience and qualifications. It outlines his current role as AGM Operations & Business Development at Mustaqbal Debt Collection LLC in the UAE, where he prepares and implements company policies and trains and supervises staff. It also lists previous management roles in operations, credit and collections, and internal auditing in Pakistan and the UAE. Bhatti has over 17 years of experience in management, operations, and business development and holds an MBA with a specialization in marketing and ISO quality standards.

1. • Sajid W. Bhatti
• Mobile: +971 050 3678010
• Email: sajidwhd@hotmail.com
Synopsis
A highly motivated and experience person in the following areas:
 Man-Management – Mindset and Goal Setting abilities.
 Corporate Operations / Managment
 Training of staff –Team building (marketing/ business development)
 SOP writings
 Adminstration / Debt collection
 Leader with strong organizational skills and the ability to work effectively under
pressure and stress.
Current Job Profile
 AGM Operations & Business development - Mustaqbal Debt
collection LLC, UAE, March-2015 till date
 Prepairing , amending, and implementing the policies and tasks
of the company.
 Team selection and training/ setting goals.
 Supervision of re-engineering, and establishing of new in house
collection setups for the clients.
 Designing and recommending of SOPs accordingly.
 Third party credit check and controlling.
 Supervision and training of CSRs.

2.  Supervision of Call Center.
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 Operation Manager in Taswiyeh Est. UAE Since Oct. 012 to February
2015.
Managing the operation of office, trainging of staff , maintaining SOP
and establishing working procedures , policy making and setting the
standards of working for the employees. Looking after international
collection processes and managing relation with the overseas clients.
 Supervision of re-engineering, and establishing of new in house
collection setups for the clients.
 Manager Credit & Collection- Mustaqbal Debt collection LLC, UAE,
Sep.02 to Oct. 012
 Training, supervision and assigning of task to the debt collectors
 Third party credit check and controlling.
 Supervision and training of CSRs.
 Supervision of Call Center.
 Prepairing , amending, and implementing the policies and tasks
of the company.
 Supervision of re-engineering, and establishing of new in house
collection setups for the clients.
 Designing and recommending of SOPs accordingly.
 Appointment of new debt collectors and CSRs.
• Achievements:-
Consistent performer in Marketing / management and Debt Collections.
Having adequate knowledge in global market to train the new
work force and to implement new work processes.
• Reference:-

3. Can be had upon requests
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Previous Experiences
 Internal Auditor –Al Masah Paper industries, UAE.
Nov.00–March 02
 Designing , implementing and Supervision of internal management
and document system.
 Training the work force accordingly.
 Liaison with the customers and sales force to get the feed back to improve
the implied system.
 Reporting and advising the higher management for further
improvement and support.
 Supervision of customer complaints resolving force.
 Supervision and controlling of production unit.
 Internal auditor General, Mandiali Paper Mills Lahore Pakistan
Jul.98-Nov.00
 Maintaining a proper check and balance system among various
departments of the company.
 Recommendation and designing of SOPs.
 Supervision and training of system analysis team.
 Reporting and advising the top management how to hike up the
company progress?
 Verification of accounts, collection, trading, storekeeping,
licensing and taxation procedures.
 Competitor survey of products and prospects.
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4. Trainings and Seminars attended
 Special lectures attended on MIS and TQM.
 Specialization in ISO Quality standards.
 Special courses in Computer programes.
 Attended variuos seminars related to Debt collection and quality
management arranged in Dubai Chamber of Commerce and Industries
Memberships
Worked as founder secretary general of the college student managent team
“ The Nationals” later on promoted as the president of the same. Also work
as member of College Botany Society and won prizes being the college
quize team leader.
Academic Qualifications
• MBA Specialization in marketing and ISO quality Standards. (NTC & MI Pakistan)
• Bachelor of Science (Punjab University Pakistan).
Personal Details
Date of Birth : 10th
Nov. 1973
Sex : Male
Marital status : Married
Nationality : Pakistani
Language : English, URDU Punjabi,
Arabic(understandable)
About 17 years of relevant experience in Management, operations, and business
development in Pakistan and abroad. dealt with multiple products. Quick decision making and
effective team leading capacity giving and exception. Self motivated, confident, dedicated to
the profession and can handle stressful jobs and multi tasks.
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