This document provides a summary of qualifications for Ali Al-Dulaimi, including 5 years of experience as a computer technician with skills in networking, telecommunications, troubleshooting, and customer service. His technical skills include experience with Cisco routers/switches, network protocols, VPNs, Windows/Cisco OS, server administration, and wireless devices. Recent professional experience includes positions at Amazon and Maximus providing IT support and administration. He is pursuing CCNA and CompTIA A+ certifications.

1. Ali Al-Dulaimi
(480)-526-1910
ali_as_81@yahoo.com
Summary of Qualification
Experience of 5 years as a computer technician with the strong background of networking, telecommunication and troubleshooting.
Very flexible, multi-tasking with the priorities and work independently. Excellent communication and analytical skills. Proficient
ability to deal with the customers and resolve their issues.Great problem solving skills and a good team player.
Technical Skills
 CISCO routers & switches.
 Network & Routing protocols knowledge
(TCP/IP, UDP, RIP, EIGRP, OSPF).
 VPN protocols knowledge.
 Switch VLAN configure.
 Operating Systems -Microsoft Windows (XP,
Vista, 7, 8), Cisco IOS.
 Microsoft windows Server 2008,2012.
 Computer Hardware and Software Maintenance.
 Remote access support.
 Anti-virus solutions.
 Data backup and recovery systems.
 MS Office 2007/2010/2013
 Implement various types of wireless devices.
 Network cables and connectors.
Professional Experience
Amazon, Phoenix, AZ Oct 2014 – Present
 I was working at amazon in 3rd shift , so I can study for:-
1- Cisco Certified Network Associate (CCNAX) Certification.
2- CompTIA A+ Certification.
Maximus, Phoenix,AZ Jun 2014 – Oct/2014
 IT Technician (volunteer).
 Microsoft windows Server 2008, 2012 Installation, Configuration, troubleshooting,and install the active directory and create
the users and join the users to the domain, and configuration the group policy, So that we can control to users.
 Ensure the functionality of all of the PC/MAC desktops.
 Follow policies and standards as described in the corporate IT SOI.
 Complete all projects on or ahead of schedule.
Hawkary Medical Company, Baghdad, Iraq Nov 2011 – Jun 2014
 Network Technician.
 Network & Routing protocols knowledge (TCP/IP, UDP, RIP, EIGRP, and OSPF) & Switch VLAN configure.
 VPN protocols knowledge and connect more than one site in different places and make it a one network.
 Provide extensive printer support.
 Lead the help desk process and request systemas needed.
 Direct and resolve with local server issues when they arise.
 Oversee with local tape backups/restores.
Proactive Communications, Inc., Baghdad, Iraq Jan 2009 – Nov 2011
 Computer Technician.
• Microsoft windows (XP, Vista, 7, 8) Installation, Configuration, and Desktop Support the users and installation all
programs and printers and anti-virus and made update for windows and programs regularly.
• Responded to requests for technical assistance in person,via phone,and remotely for the following technologies:
Windows and Mac OS based end points (Laptops, Desktops & Thin Clients), Tablets & Smartphones (IOS & Android),
and Microsoft Office.
• Continually updated personalknowledge of computing hardware, operating systems,and software.
• maintenance of the computer desktop environment by analysing requirements, resolving problems, installing hardware
and software solutions,and supporting the internal IT Helpdesk, and responsible for administration and internal support
of the Company’s PCs, printers, servers,and related equipment. Tasks include end usersupport,license tracking, and
performing PC maintenance, upgrades and configurations.
• Installed and configured IT network components and assisted in the implementation of designed IT network config.
• Network cables and connectors.
Certification
 Cisco Certified Network Associate (CCNAX) Certification ID: CSCO12639682.
 CompTIA A+ 220-801 & CompTIA A+ 220-802 (In process).