Mina Naroz Botros is an Egyptian national born in 1989. He received a degree in Communication Engineering from Obour Academy for Engineering and Technology in 2011. He has over 10 years of experience in electrical maintenance and sales engineering in Egypt. His skills include proficiency in English, French, and computer programs. He is knowledgeable in various electrical and networking systems.

1. Mina Naroz Botros
Address : 20 Ibrahim Eid St., Ain Shams, Cairo, Egypt
Cellular :+201225680862
E-Mail :mina_naroz@yahoo.com
Personal Data:-
- Date of birth : September 30 1989.
- Country of Residence : Egypt.
- Nationality : Egyptian.
- Marital status : Single.
- Military service : A Temporary Exemption.
- Driving License: Yes.
Education:-
- Faculty of Engineering: Obour Academy for Engineering and Technology.
- Engineering Major: Communication Engineer.
- Percentage scored: 65.86%.
- Graduation Project: Smart Teaching Room.
- Graduation Project Percentage scored : 90%.
- Graduation Year : 2011.
Development Courses:-
- Web Development.
- ICDL.
- CCNA Exploration Network.
- Have a very good knowledge about GSM.
- Perfect Knowledge on Wi-Fi Network.
- Perfect Knowledge on CCTV and Fire Alarm System.
Professional Experience:-
Experience in Egypt:
2008 Training in OCI.
08/2011 – 12/2011 Mobi Serve Holding.
01/2012 – 07/2012 Audio Technology For Sound System and CCTV System.
08/2012 – 07/2015 Integrated Office Systems as an Electrical Maintenance Engineer.
08/2015 – 07/2016 Ozen Egypt as Sales Engineer.
08/2016 – Till Now I.C.S LTD as Electrical Sales Engineer.
 Technical Service Engineer for Ricoh & Xerox photocopiers, fax machines, color copier,
Electronic printers and digital system to the various major accounts of said company.
 Installed, repaired and carried out on preventive maintenance for Ricoh photocopiers
Facsimiles and printers.
 Generated sales of Ricoh & Sales copiers and other business equipment by passing on to
the Sales Dept. Additional customer requirement.
 Demonstrated Ricoh & Xerox equipment to customer & provided key operator training
to end-users.
 Submitted timely and accurate Field Service Report to the Filed Service Manager.
 Identified customer service requirements and proposed solutions.
 Worked in line with Sales Department to provide customer orientation and business
consultation.
 Maintained a high level of customer satisfaction in terms of service.

2.  Continuously worked for the company’s No. 1 Objective – Customer Satisfaction.
 Acted spectacularly and courteously in handling customers.
 survey the customer opinion to achieve excellent service and excellent way of handling.
 Competently handled complex cases from customers and question from sales
personnel in professional way to achieve Customer satisfaction.
 Ensured correct implementation of work procedures with function.
 Handling all customers problems in professional way to achieve Customer satisfaction.
 Conducted software and hardware training for Service team and customers.
 Provided technical solution / assistance to the Field Service Engineers when needed.
List Under taken Project:-
Client: Enppi for Petroleum and Process Industries ; (2012 - Ongoing).
Scope of Works: Electrical & Electronics Maintenance and Support Sales Department.
Client: Leoni Wiring System ; (2012 - Ongoing).
Scope of Works: Electrical & Electronics Maintenance and Support Sales Department.
Client: Orascom Construction Industries ; (2013 - Ongoing).
Scope of Works: Electrical & Electronics Maintenance and Support Sales Department.
Client: Chipsy & Pepsico ; (2013 - Ongoing).
Scope of Works: Electrical & Electronics Maintenance and Support Sales Department.
Client: Badr El Din for Petroleum ; (2014 - Ongoing).
Scope of Works: Electrical & Electronics Maintenance and Support Sales Department.
Client: Sanita ; (2014 - Ongoing).
Scope of Works: Electrical & Electronics Maintenance and Support Sales Department.
Skills
Language Skills:-
- Arabic : Mother Tongue.
- English : Good Speaking & Very Good Writing) , Excellent Commands of
Communication.
- French : Fair.
Computer Skills:-
- Computer proficiency, Microsoft Office Suite, Windows 10 , C++, Visual Studio, SQL
Server, ASP.Net, Outlook Express, Photoshop , AutoCAD.
- Perfect command of surfing internet as well as perfect internet utilization in research
and development. File Manager. Also knowledgeable in operations of various e-mail
and voice mail systems.
- Broad understanding of IT Security principles associated with networks, internet,
email, operating systems, firewalls, VPN's, databases, virus management, intrusion
detection.

3. Personal Skills:-
- Have Excellent communicational at all levels , leadership and management skills.
- Have Strong commercial acumen.
- Adaptability and flexible.
- Hard worker, self-motivated, ambitious, initiative, active, responsible, organized
and punctual.
- Willing and able to learn.
- I have to set a smart goal.
- I have sufficient technical knowledge and awareness of details to be able to recognize
when technical problems are developing in the various disciplines, and to initiate
appropriate corrective actions on project execution level.
- I have Experience in site preparation and site development is an advantage.
- Have an ability to handle the customer, managing the maintenance requests and
make a daily sheet report for the tasks that already done.
- Have an experience to coordinate between client and company.
- Have strong personal, Communication Skills and the ability to work in-groups,
Cooperative with co-workers and supervisors.
- Have the ability to work under pressure & the ability to work long hours.
- Ability to work independently and manage multiple projects and task
demands effectively.
- Ability to work within challenging business environments.
- Making sure the projects delivered before or at least on time with quality standards.
- Identify problems/needs and initiate effective solutions.
- Procedures conducive to improving productivity, increasing efficiency, enhancing
quality, and strengthening financial results.
- Motivated to work efficiently without direct supervision in busy environment,
handling many tasks simultaneously; able to prioritize workload and multi-task.
Consistently "get the job done" and exceed expectations.
- Effective communication/interpersonal skills and a team player; interact positively
with a wide range of people, and establish relationships based on respect. Generate
spirit of enthusiasm in personnel, prompting ready implementation of recommended
processes.
- Perform Site Survey if needed
- Develops and configures an initial view of the solution
- Tailors the product to meet what the customer needs
- Explains (or helps sell) this solution to the customer
- Helps close the deal or sale
- May participate in planning and/or implementation of projects.
- May supervise the installation and/or testing phases.
- Interact regularly with existing or potential clients to determine their needs and to
develop services provided accordingly
- Prepare the required presales reports.
- Maintaining and increasing sales of the company's products
- Reaching the targets and goals set for an area
- Establishing, maintaining and expanding the customer base
- Servicing the needs of our existing customers

4. - Increasing business opportunities through various routes to market
- Developing sales strategies and setting targets
- Compiling and analyzing sales figures
- Dealing with some major customer accounts
- Collecting customer feedback and market research
- Reporting to senior managers
- Keeping up to date with products and competitors Job Description
- Develop a sales strategy to achieve organizational sales goals and revenues
- Set individual sales targets with sales team
- Delegate responsibility for customer accounts to sales personnel
- Co-ordinate sales action plans for individual salespeople
- Oversee the activities and performance of the sales team
- Ensure sales team have the necessary resources to perform properly
- Monitor the achievement of sales objectives by the sales team
- Liaise with other company functions to ensure achievement of sales objectives
- Provide feedback, support and coaching to the sales team
- Assist with the development of sales presentations and proposals
- Co-ordinate and monitor online sales activity
- Investigate lost sales and customer accounts
- Track, collate and interpret sales figures
- Forecast annual, quarterly and monthly sales revenue
- Generate timely sales reports
- Formulate sales policies and procedures
- Help prepare budgets
- Control expenses and monitor budgets
- Conduct market research and competitor and customer analysis
- Analyze data to identify sales opportunities
- Develop promotional ideas and material
- Attend trade meetings and industry conventions
- Cultivate effective business relationships with executive decision makers in key
accounts
- Organization and planning
- Problem analysis and problem-solving
- Information management
- Formal presentation skills
- Persuasiveness
- Innovation
- Judgment
- Decision-making
- Stress tolerance