1. S t e v e J a c q u e s
40 Brampton Way, Brixworth, Northampton NN6 9BD
Tel: 07758 103946 E-Mail: steve.jacques@hotmail.co.uk
P r o f e s s i o n a l P r o f i l e
 A reliable and professional Project Support Officer with a common sense ‘can do’ attitude.
 Ability to use initiative and make decisions.
 Excellent verbal and written communication skills.
 Comfortable working as an individual or within a team environment.
 Skilled and hardworking with high attention to detail.
 Takes a sideways approach to analysing situations solving problems that arise with ease.
 Possesses strong IT skills.
 Combines a professional and confident approach with excellent interpersonal skills and the
ability to develop and maintain strong working relationships across all levels.
 Looking for a new and exciting role to exploit current skills and provide further scope for
development.
Q u a l i f i c a t i o n s a n d S k i l l s
 Computer Literate – Excel, Word, Power Point,
Outlook, Accounting and DTP Packages
 Excellent Communication Skills
 Experienced in ISO900 quality systems, from
creation to auditing including customer and supplier
audits
 Ability to exceed targets
 First Class Customer Service skills  Problem Solving
 Risk Management Trained  Colleague Training
 Accounting Skills  Sales Management
 Excellent team worker  IOSH Manual Handling Training
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2.  COSHH Training  Educated to A Level Standard
C a r e e r H i s t o r y
December 2014 – 5th
February 2016 - Travis Perkins, Ryehill House, Ryehill Close, Lodge
Farm Industrial Estate, Northampton NN5 7UA – Self Employed Project Support Officer/ELS
Supporting the Chip and PIN Card Reader Rollout
 Supporting all aspects of the rollout of Ingenico Chip and PIN card readers across the whole of
Travis Perkins and associated brands including:
o Creating an accurate store list (around 2000 stores) across all brands from a limited
starting point.
o Contacting branches to confirm their specific requirements for the new card readers.
o Liaising with a third party installation company regarding upcoming installations and
supporting their engineers while in the field. Remote installation of software if required.
o Witnessing and recording pilot installations across the country.
o Switching branches from the old system to the new one and early life support for them.
o Liaising with the transaction processing company and setting up branches not already
registered. Getting merchant ID data and other store specific data for this process.
o Remote correction of setups for the new card readers and installation of corrective
programmes for issues arising.
o Creating bespoke reports as dictated by the current status of the project and the needs
of the Project Manager. Being the eyes and ears of the Project Manager when he is off
site.
Supporting the Rollout of Motorola Moto G Mobile Phones
 Assisting users who have issues accessing Chrome via normal methods
 All aspects of user support including;
o Confirming requirement of upgrade
o Confirming user details with Vodafone
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3. o Sending communications to users regarding delivery dates and SIM auto-activation.
o Helping users with transferring of data via Google accounts from old to new phones.
o Requesting the return of old phones for batching to Vodafone.
 Completing and updating database for Vodafone batch despatch, recording user status with
regard to which phone they have and if they have upgraded or not and if they have returned
their old phone.
 Building of PC and Laptop software profiles
 Google Chrome use via standard access methods rather than via Citrix
 Requesting equipment from stores and returning after completion
 Despatch to users if required
September 2013 – March 2014 – Northamptonshire County Council Adult Education
Guitar Tutor
 Giving guitar tuition to beginner and intermediate players. Primarily evening lessons.
November 2010 – August 2014 – Online Direct, 6 Scirocco Close, Moulton Park,
Northampton NN3 6AP – Training and Support Executive
 Responsible for staff training including training new and existing brokers in all aspects of B2B
energy industry.
 Production and maintenance of training manuals and supporting training documentation.
 Ad Hoc reports as required by the SME Sales Manager.
Previous Tasks include:
 Conducting final interviews and creation of agencies for self-employed energy brokers.
 Supporting new brokers through their initial period Supporting them with key tasks including;
contract submissions and dealing with queries.
 Controlling all agency documents including; application packs and agency agreements.
Originally recruited for Telemarketing/Sales
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4.  Cold calling companies to offer services within the business energy market.
 Obtaining rate quotations from suppliers and closing sales based on the quotations given.
 Handling enquiries from price comparison sites including; Compare the Market and
Powerswitch processing enquiries as required.
September 2010 – October 2010 – National Grid, Lakeside House, 9 The Lakes, Bedford
Road, Northampton NN4 7HD – Dispatch Training
 Responsible for training within the dispatch department.
 Answering emergency calls to the Gas Emergency Centre.
May 2010 – August 2010 – Market Shape, Newton House, Northampton Science Park,
Northampton – B2B Marketing and Telesales
 Contacting prospective clients and ascertaining a correct point of contact.
 Confirming appointments.
 Performing research tasks for specific clients.
November 2009 – Relocation to Northampton searching for new employment opportunities
March 2004 – November 2009 – Self Employed Guitar Teacher and Professional Musician
 Supporting and Teaching students learning to play the guitar.
 Playing in and supporting bands.
November 2004 – March 2004 – Taskforce Recruitment, 59 Friar Lane, Nottingham –
Recruitment Consultant (Driving)
 Maintaining and extending the existing client base.
 Telephoning existing and prospective clients arranging visits to discuss contracts and
requirements.
 Completing new contracts and updating existing ones.
 Recruitment of drivers of all classes and ensuring that they are placed in appropriate positions.
August 2003 – November 2003 – Npower – Salesman
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5.  Responsible for selling domestic gas and electricity services door to door.
 Ensuring existing customers had regular service visits.
March 2003 – August 2003 – Combined Insurance Company of America – Self Employed
Salesman
 Responsible for selling Healthcare Insurance products.
 Dealing with service enquiries and problems from existing customers.
November 2002 – December 2002 – Caterpillar Logistics – Warehouse Picker/Packer
 Picking and packing parts for distribution to Land Rover Dealers.
June 2002 – October 2002 – Artform International – Assembly Supervisor
 Responsible for controlling all aspects of assembly of Point of Sale Equipment.
 Supervision and support of assembly line staff.
 Procurement of materials from various departments as required.
 Post assembly inspection and packing of goods.
April 1989 – February 2002 – Instromet UK – Quality and Systems Support
 Originally employed as an Accounts Assistant, processing purchases invoices, chasing
overdue customer payments and making payments to suppliers.
 Stock Evaluation including; checking and correcting the value of items held on the stock
computer.
 Creation, control and auditing of the Documented Quality System including; internal and third
party audits.
 Scheduling and performing of internal audits in line with the audit schedule.
 Updating the quality system to ISO9000:2000 in preparation for third party audits in November
2000.
 Quality System Training including using the Documented Quality System.
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6.  Using the Quality System to benefit the workforce at large and the benefits of a uniform
document system.
 Instigation and control of the Project Office Certification System.
 Checking the accuracy of certification supplied.
 Collation of certification packages for customers including chasing overdue certificates.
A v a i l a b i l i t y a n d R e f e r e n c e s
Available February 2016
Transport Clean driving licence
References available upon request
gregarious out going go getter extra mile flexible fast learner quick learner , tenacious,
flexible, honest,
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