This document is a curriculum vitae for Martin Majzlan. It summarizes his work experience, education, skills and qualifications. He has over 10 years of experience in telecommunications and IT networking, including roles as a network support engineer, technical quality lead and team leader managing over 40 employees. He has a bachelor's and master's degree in telecommunications and holds several Cisco networking certifications.

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Curriculum Vitae
PERSONAL INFORMATION Ing. Martin Majzlan
Prídavková 59, 841 06 Bratislava (Slovakia)
+421904877301
martin.majzlan@gmail.com
Sex Male | Date of birth 03/02/1987 | Nationality Slovak
WORK EXPERIENCE
04/09/2008–25/07/2012 Company part-owner
Data Network Service spol. s r.o.
Mliekarenská 8, 821 09 Bratislava (Slovakia)
▪ participating in the meetings with strategic partners and customers
▪ participating in the company operational meetings
▪ participating in making decisions about the future direction of the company
▪ locating potential business deals, discovering and exploring opportunities.
Business or sector Telecommunications
01/09/2011–31/08/2012 Member of the access/network team (part time job)
Slovanet a.s
Záhradnícka 151, 821 08 Bratislava (Slovakia)
▪ configuration of Cisco switches and routers
▪ configuration of VOIP devices
▪ network supervision and maintenance
Business or sector Telecommunications and Information technologies
01/10/2012–31/05/2014 Network support engineer
Hewlett Packard contractor
Ajilon Slovakia s.r.o.
Prievozská 15780/2, 82109 Bratislava (Slovakia)
▪ Network support for Hewlett-Packard Company working with network devices from various
vendors (Cisco, Checkpoint, HP, H3C, F5, Steelhead, BlueCoat and others)
▪ delivering service and support to customers and end-users
▪ gathering customer’s information and determine the issue by evaluating and analyzing the
symptoms
▪ researching required information using available resources
▪ following standard processes and procedures
▪ identifying and escalating priority issues per Client specifications
▪ redirecting problems to appropriate resource
▪ following up and making scheduled call backs to customers where necessary
▪ resolving problems and tickets which are in the team scope and team responsibility
▪ acting as senior agent, shift captain
Business or sector Telecommunications and Information technologies

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Curriculum Vitae Martin Majzlan
01/06/2014–01/02/2015 Technical Quality Lead
Hewlett Packard contractor
Ajilon Slovakia s.r.o.
Prievozská 15780/2, 82109 Bratislava (Slovakia)
▪ acting as technical quality lead for Hewlett-Packard Slovakia Network support team
▪ providing technical quality leadership for the network team and quality checks
▪ providing technical part of interviews for new candidates
▪ identifying weak spots and providing improvement plans
▪ leading, mentoring and developing team members to promote quality awareness and implement
quality programs and initiatives
▪ ensuring the execution of non-conformances, containment, and corrective actions and metrics
▪ escalating issues which cannot be resolved by the team
▪ serving as a focal point to communicate and resolve interface and integration issues with other
teams
▪ acting as single point of contact for strategic customer within Network support team
Business or sector Telecommunications and information technologies
01/02/2015–01/03/2016 Team Leader
Hewlett Packard contractor
Ajilon Slovakia s.r.o.
Prievozská 15780/2, 82109 Bratislava (Slovakia)
▪ People manager of > 40 team members: Network support team
▪ Management and development of delivery resources
▪ Cooperation with a vendor to build a high performance team
▪ Complaints investigation and corrective actions
▪ Service improvement plans (corrective, reactive in case of escalations)
▪ Team coaching on technical and business topics
▪ Customer transition projects
▪ Preparation and plan of technical and process oriented trainings
Business or sector Telecommunications and information technologies
01/03/2016–present Team Leader
Hewlett - Packard Slovakia s.r.o.
Galvaniho 7, 820 02 Bratislava (Slovakia)
▪ People manager of > 40 team members: Network support team
▪ Management and development of delivery resources
▪ Cooperation with a vendor to build a high performance team
▪ Complaints investigation and corrective actions

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Curriculum Vitae Martin Majzlan
▪ Service improvement plans (corrective, reactive in case of escalations)
▪ Team coaching on technical and business topics
▪ Customer transition projects
▪ Preparation and plan of technical and process oriented trainings
▪ Budgeting and forecasting
Business or sector Telecommunications and information technologies
EDUCATION AND TRAINING
01/09/2002–31/08/2006 Student
Secondary School of Electrical Engineering
Karola Adlera 5, 84102 Bratislava (Slovakia)
▪ Telecommunications and Information technologies
2007–2010 Bachelor's degree in Telecommunications
Slovak University of technology-Faculty of Electrical Engineering and Information Technology
Ilkovičová 3, 82119 Bratislava (Slovakia)
▪ Telecommunications
2010–2012 Master's degree in Telecommunications
Slovak University of technology-Faculty of Electrical Engineering and Information Technology
Ilkovičová 3, 81219 Bratislava (Slovakia)
▪ Telecommunications
CISCO certifications
▪ CCNA Level
▫ 640-802: Cisco Certified Network Associate
▫ 640-554: Implementing Cisco IOS Network Security
▪ CCNP Level
▫ 642-618: Deploying Cisco ASA Firewall Features
▫ 642-813: Implementing Cisco IP Switched Networks
All mentioned CISCO certifications are valid.
My CISCO ID is CSCO12267660

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Curriculum Vitae Martin Majzlan
PERSONAL SKILLS
Mother tongue(s) Slovak
Other language(s) UNDERSTANDING SPEAKING WRITING
Listening Reading Spoken interaction Spoken production
English C1 C1 C1 B2 B2
Certified in LITE English school (levels: basic 3, basic 4, intermediate 1, intermediate 2)
German A2 A2 A2 A2 A2
Levels: A1/A2: Basic user - B1/B2: Independent user - C1/C2: Proficient user
CommonEuropeanFrameworkofReferenceforLanguages
Communication skills ▪ good communication skills gained through my experience on various position
▫ Data Network Service management
▫ Hewlett-Packard internal and customer communication
Organizational / managerial skills ▪ Leadership experience gained as responsible person for network team (>40 people)
▪ Leadership experience gained as manager of small company (Data Network Service)
Computer skills ▪ advanced knowledge of MS Windows based operating systems and MS Office applications
▪ basic knowledge of Linux operating system
▪ network maps and document writing
▪ advanced knowledge of GNS3 network simulation program
▪ advanced knowledge of Packet-Tracer network simulation program
▪ advanced knowledge of wireshark packet analyzer
▪ basic understanding of programing languages : C , assembler
Driving license B