Bernice Ann Clark is a South African citizen living in Boksburg. She has experience working in various administrative and customer service roles over 15 years. Her most recent positions include Depot Secretary at Imperial Retail Logistics, where she performed duties like creating purchase orders and staff reports, and Front Line Receptionist, where she greeted visitors and handled switchboard duties. She is proficient in Microsoft Office programs and has strong communication, problem-solving, and customer service skills.

1. Curriculum Vitae
For
Bernice AnnClark
2015

2. Personal Information:
NameandSurname:BerniceAnn Clark
ID Number:7506300027082
Race:White
Nationality: South African
Gender: Female
Status:Single
Independents:2 ages 13 & 15 years
ResidentialAddress: Unit28, Martha’s Vineyard, PaulSmitSt, Boksburg
Tel: (011) 878-8171 or 071 192 8096
EducationHistory:
School: STElmo’s, UmzumbeKwazulu Natal
STDPassed: 8 Higher Grade
Collage: Kempton Park TechnicalCollage
Courses:Hairdressing and cosmetology 2 years passed

3. ComputerKnowledge:
MicrosoftOffice, Excel, Word, Proteus, Bick System, Outlook, Internet,
Data Capturing , ESS, ISMS
Work History
CompanyName: Imperial Retail Logistics
Position: Depot Secretary
ContactPerson: HR Mr Sydney Phakati Tel: (011) 842-3000
Dutiesfor DepotSecretary:
Same as reception duties with extra responsibilities
(Please see below for duties under reception)
Creating of purchase orders
Doing a daily head count of all staff, on a Friday doing a weekly head count of all staff
Doing the monthly forecast with my manager
Answering of all queries
Leasing with all vendors
Booking of board rooms for meetings and taking care of catering needs
Correcting the hours for staff on the Blick system, compiling overtime for staff

4. Dealing with staff relations and informing HR
Issuing of documents for payments to head office
Handling all the accounts for creditors
CompanyName: Imperial Retail Logistics
Position: Front Line Receptionist 3 years
Promotion: Promoted to Depot Secretary
ContactPerson: HR Mr Sydney Phakati Tel: (011) 842-3000
ReceptionistDuties:
Greeting of all visitors and principals
SwitchBoard: TelkomOpt icon 20 lines answering the switch board in a professional
manner directing all calls to the correct departments and taking messages
Computer Work: Typing out of documents, working on spread sheets, answering of emails
and doing the daily MIS reports, scanning of documents and emailing them to recipients
AdminWork:
Filing: Invoices, quotes, delivery notes, debtors and creditors

5. Orders: Placing and receiving for stationary and consumables such as tea, picking labels, two
part paper, Documents from DHL,
Parcels from EWC etc.
Stock: Keeping inventory of all stationary and consumables and issuing of stock on a weekly
bases to departments
Printers: maintaining all the printers placing orders for toner, services and calling
technicians for repairs
Computers: Logging calls for repairs to the Imperial IT department assisting in the sever
room and making sure all systems are running, Metrofile change of backup tapes daily and
monthly
Telephones: Logging calls for repairs with Telkom
Company: Bavin and Associates Inc. Convincers
Position: Temp
Reasonforleaving: It was a temp job for three months
Duties:
Administration: Filling, faxing, e-mails
Answering of phones
Client liaison
Customer care
Collecting post
Visiting existing clients
Collections of deeds and clearance certificates

6. Participating in projects
Creation of new ideas for logos and gifts
Booking of events
Strategic Planning implementing SWAT
Company: The Clock Shop
Position: Sales
Reasonforleaving: Relocated to JHB for a better life for my children
Duties:
Selling of grandfather clocks and show clocks
Administration: Filling, faxing, e-mails
Clients on an in-house database
Stock take

7. Quotations
Client liaison
Customer care
Float and balancing of float
Petty cash
Display
Delivery dates and follow ups
Sourcing new clients
ContactDetails: Michelle
Company: The Rock and Bead Shop
Position: Shop Manager
Reasonforleaving: Got a better paying job and better hours in Dullstroom
Duties:
Answering of phones

8. Customer care
Banking
Stock take
Pricing
Shop display and layout
Stock control
Sales
Contactdetails: Kerry (013) 254-0192
Company: Johann De Waal and African Loom Dullstroom
Reasonforleaving: Shop closed

9. Position: Show Room Assistant and Sales Person
Duties:
Switchboard
Administration: Faxing, filing,
Quotations
Invoicing
Appointments for Johann to see clients
Sketching of furniture
Selling of fine mahogany furniture and African Loom furniture
Client liaison
Customer care
Delivery dates for customers
Client data base
Debt collecting
Banking
Stock take
Contactdetails: Kallie 083 990 5987
Professional StrengthsandSoftSkills
Paying attention to detail.
Strong communication skills.
Investigative and problem solving skills.

10. Innovative and results driven.
I am loyal and dedicated. I give my best to every situation. I enjoy a challenge and can work
independently. I am a people’s person and get along with everyone. I speak English and
Afrikaans I am always willing to learn.