This document is a curriculum vitae for Alice Consolée BATAMULIZA. It includes personal details like her name, date of birth, nationality, and contact information. It outlines her educational background of a bachelor's degree in communication and pursuit of a master's in project management. It details her work experience including current roles as a customer care officer at MINALOC and public relations officer at Women of Will Rwanda, as well as a prior role at Cool City Media. It highlights skills in customer service, communication, project management, Microsoft Office, and languages. References are also provided.

1. CURRICULUM VITAE
PERSONAL PROFILE
First name: BATAMULIZA
Last name: Alice Consolée
Birth date: 29th
August, 1982
Nationality: Rwandese
Marital status: Married
Address: Telephone: (250)788803966
E-mail: abataspears@gmail.com
KEY QUALIFICATIONS
Holding a bachelor’s degree in communication and I am currently pursuing a master’s
degree in project management. I have undertaken full time job a customer officer and a
public relation officer in different institutions including local NGOs. These different
placement have enabled me to develop a passion of customer service professional. . They
have also allowed me to have experience in office environment by playing a role in
reporting, in technical planning, financial and administrative tasks for ensuring that all
activities are implemented according to work plans. I am dynamic, highly motivated with
over 4 years experience in customer service and communication, as well as project
management, and I have knowledge, patience and good understanding, problem solving
skills to treat customer courteously. I have also a strong portofolio of advanced
technology implementation.
WORK EXPERIENCE
November 11th
2010 up to now: Local Government Ministry (MINALOC) as
Customer Care Officer
Responsibilities and achievements:
- Handling all problems of customers,
- Clerical tasks
- Attracts potential customers by answering service questions and suggesting
information about MINALOC services,
- Maintains customer records by updating data base information,
- Taking responsibility to resolve customer complaints, collecting customer
information and analyzing needs,
- Carrying out the receipt of mails from local institutions under MINALOC,
- Ensure organizational image and values through the provision of high standard
customer care,
- Drafting all correspondences related to Administration department to the external
service providers,
- Coordinate staff travel in the different districts for monitoring activities,
- Carry out the filing management system and updating it in timely manner,
- Conducting any other tasks requested by the line manager.

2. 2012 up to now: Women of Will Rwanda, (Local NGO), Public Relations Officer:
• Maintains favorable public image for employer or client by communicating
programs, accomplishments, and/or points of view.
• Prepares and distributes news releases, fact sheets, scripts, etc.
• Participating in all aspects of clients' public relations activities, including directing
activities of outside public relations agencies.
• Planning and attending all press events; managing contact with print, electronic and
broadcast media.
• Establishing relationships with public relations agencies, press and other media
entities; managing preparation and distribution of news releases, fact sheets, scripts,
etc. to media outlets.
• Determining and gaining approval for public relations budget and managing overall
expenses for the department; hiring, training and managing all Public Relations
members,
April 19th
2010 – November 2010, Cool City Media (studio) as Public Relations and
Marketing officer:
EDUCATION BACKGROUND
* Masters Degree: MBA in option of Project Management at Independent Institute of Lay
Adventists of Kigali
* Bachelor Degree: 2005 – 2009: Faculty of Journalism at Catholic Institute of Kabgayi
SKILLS
Computer skills:
- Microsoft officer
- Internet explorer
- Adobe Audition, Adobe Page maker, Adobe Photoshop, Adobe Audition, Adobe in
design, Adobe Premier pro, Adobe illustration, Microsoft Publisher, Microsoft Excel
Languages:
- Kinyarwanda: Native
- French: Independent user
- English: Fluent

3. CORE QUALIFICATIONS:
- Outstanding customer service skills, diplomatic and patient with all types of individuals
and organizational level,
- High organized with great attention to detail and follow up through,
- Flexible, able and willing to learn new things,
- Professional and strong work ethic,
- Fast adaptation,
- Highly organized and proactive,
- Strong experience in strengthening coordination
- Management and supervision of learning materials
- Manage working under stress
- Excellent communication good listening skills,
REFERENCES
Mr Elie NGONGA
Human Resource Specialist/MINALOC
Tel: +250788440042
Joseph Curio HAVUGIMANA
Public Relations Officer/ MINALOC
Tel: +250788228161
Zoulaika MWENEDATA
Legal Representative- Women of Will AFRICA
Tel: +250788500338
I, Alice Consolée BATAMULIZA, do confirm that the above information is true to the best
of my knowledge
Alice Consolée BATAMULIZA