Audrey Roberts is a Seychelloise national with over 25 years of experience in the travel and tourism industry. She holds various qualifications related to travel, tourism, and business administration. Her work experience includes roles in sales, customer service, and event coordination for organizations like Creole Travel Services, Seychelles Tourism Board, Air Seychelles, and British Airways. She is proficient in English, French, and Creole and has excellent computer skills.

1. Audrey Marlene ROBERTS
PERSONAL PROFILE
 A conscientious and self motivated individual with great enthusiasm and determination
to succeed. Hard working, reliable and eager to take on any challenge that comes my
way. Friendly and good humoured whatever the circumstances
PERSONAL DETAILS
Audrey Roberts
 Cascade
 Telephone 254 5616
 Email audroberts71@hotmail.com
 Date of Birth 26.11.71
 Nationality Seychelloise
QUALIFICATIONS
 Certificate in Offshore Corporate Services
 Certificate Offshore Corporate Services Level 1
 Certificate in Assistant Cabin Manager Training
 Certificate in Leadership in Customer Service
 Diploma in Travel & Tourism
 Certificate in Travel Agency Adminstration
 Certificate Fares & Ticketing 1 & 2
 Certificate World Destination 1 & 2
 Certificate in Bookeeping
 Certificate in Word Processding

2. EDUCATION
 Melbourne Commercial College 1991
 Toorak College, Melbourne 1989 – 1990
 Primary Education 1977 – 1987
EMPLOYMENT
October 2015 – todate Creole Travel Services
Sales Executive – Groups, Incentive & Cruise Ship
Responsibilities
- Management of emails
- Bidding of Groups
- Negotiating Rates
- Invoicing
- Cost Breakdown
- Post Mortem
- Event Planning and Management
- Dealing with Tour Operators
- Attending to Groups Arrival
- Oversee Group daily Services/Activities
- Juniper input
-
August 2014 – Sep 2015 Creole Travel Services
Dedicated Concierge – Voyageur du Monde
Responsibilities
- Management of Emails
- Attending to client’s Special Request
- Pre check their Arrival details
- Reconfirm all guest services
- Allocate a local telephone
- Meet and Assist guest at the airport
- 24hrs Service on the Phone

3. - Contact guests prior to their activities/departure to reconfirm
timings
- Complete questionnaire at the end of each guests departure
- Communicate feedback to Head Office in Paris
-
December 2013 – Sep 2014 Creole Travel Services
Sales Executive – Groups, Incentive & Cruise Ship
Responsibilities
- Management of emails
- Bidding of Groups
- Negotiating Rates
- Invoicing
- Cost Breakdown
- Post Mortem
- Event Planning and Management
- Dealing with Tour Operators
- Attending to Groups Arrival
- Oversee Group daily Services/Activities
- Juniper input
-
May 2012 – Nov. 2013 Seychelles Tourism Board
Senior Events Cordinator
Chaperone to the Miss Seychelles
Responsibilities
- Email Management
- Work with the National Events Calender
- Attend Meeting to discuss National Events
- Events Planning and Management
- Negotiate with Sponsors
- Organise National Events
- Train and Groom Miss Seychelles to participate in Miss World
- Accompany Miss Seychelles to the Miss World Beauty Pagent
- Organise Charitable Events

4. Air Seychelles
Nov 2011 –Feb 2012 Assistant Cabin Manager
Responsibilities
- Conduct briefing before each flights (giving flight information
to the crew)
- Assess Crew is conversant with Safety Procedure
- Asses Crew is conversant with Administering First Aid
- Supervise crew with Security and Onboard Equipment checks
- Welcoming guests on Board
- Delegate the service in the passenger economy cabin
- Attend to passengers special request
- Pre check special dietary meal on board
- Performing the Safety Demonstration
- Conduct appraisal on Trainees
- Serving and Atttending to passengers needs
- Supervising aircraft cabin
- Monitor closing stock at end of flight, bars & amenities
- Complete end of Flight Report
- Conduct Debriefing at the end each flight
-
Feb 1998 – Oct 2011 Junior Flight Attendant
Responsibilities
- Briefing before each flights (obtain flight information)
- Conversant with Safety Procedure
- Conversant with Administering First Aid
- Security and Onboard Equipment checks
- Ensure to pre check all meals, drinks etc
- Welcoming guests on Board

5. - Performing the Safety Demonstration
- Serving and Attending to passenger’s needs (administer first
aid)
- Patrolling of aircraft cabin
Selling of Duty Free Goods
- Regular Cockpit Checks
- Attend debriefing at the end flight
May 1996 – Feb 1998 Reservations Assistant, British Airways
Responsibilities
- Attend to clients flight reservation
- Book clients flight and hotel
- Issue passenger tickets
- Monitor flight load
- Check passenger dietary request prior to a flight and
reconfirm with local food handler
- Attend to passenger’s special requirement diet, wheelchair,
medical
- Work on the flight manifest
- Pre check passenger seats
- Monitor and issue passenger frequent flyer card
- Attend to airport passenger service monitor the flight check
in, on departure upgrades ensure proper passenger service
October 1994 –April 1995 The Plantation Club
Assistant Guest Relation Manager
Responsibilities
- Welcoming Hotel Guests
- Conducting Welcome Breifing
- Assist with Hotel visit
- Organise daily activies/programme for inhouse guests
- Organise wedding of inhouse guests

6. - Attend/witness guests wedding
- Attend to guests special needs – birthdays, wedding
anniversaries etc
- Attend Management cockails with new arrival
- Assist with Hotel visit
August 1991 – October 1994 Secretary to the Financial Controller
Responsibilities
- Filing
- Attending to emails
- Attending meetings and taking minutes
- Drafting up of minutes and distribution
- Drafting up of bank request (draft, money transfer & letter of
credit)
Computer skills
- Microsoft Word, Excel and Outlook
- Gabriel (Airline Reservation System)
- Juniper System
Hobbies & Interest
- Sports
- Cooking
Languages
- English
- French
- Creole
Achievements

7. - National Record holder for backstroke
- Top 5 finalist in the Miss Seychelles Beauty Pageant in 1993
Referees