1. RUSDI FADLI BIN RASHID
Mailing Address: Unit B2-3-2 Block 2 Apt Pandan Mewah Heights
Jalan Mewah Utara, Taman Pandan Mewah
68000 Ampang, Selangor.
Tel no: +6012 321 3281
Email Address: rashidr@who.int/weeq8@yahoo.com
CAREER OBJECTIVE
1. Seeking a career opportunity in higher level and diversify ability.
2. Comprehend, gain and enhancing knowledge in new technology.
3. Promoting and contributing towards company success.
Executive Summary
I was a team Lead for KL Hub. I involved in system operations as well as service desk function for more
than 10 years all. I have also conducted a 5 weeks training in Geneva for new hub establishment.
My strength is my superb commitment and good communication skills, ability to adapt and learn well. I
have a jovial and positive attitude towards work and responsibility. I will be a great asset to your company.
Employment History
Current:
Employer: World Health Organization
Period: Jan 2016 – Present
Industry: Inter-Government Organisation
Position: IT Hardware Support
System: Windows 7
Responsibilities :
3
rd
Level Support
Attending to user’s hardware issues
AntiVirus Administration
Service Request resolution
Online/offline support
Provide coaching and training to end users.

2. 1.
Employer: United Nations High Commissioner for Refugees
Period: May 2007 – Jan 2016
Industry: Inter-Government Organisation
Position: Service Desk Associate
System: LanDesk/Win7/PSoft
Responsibilities :
Supervises/Team lead
1
st
/2
nd
level support
Incident management
Online/offline support
Provide coaching and training to end users.
Documentation of standard working instructions.
Experience and Achievement:
Gained knowledge in problem handling and escalation.
Understand that managing and maintaining rapport in achieving common goals will produce best
results.
2.
Employer: PanGlobal Insurance Berhad
Period: Sept 2002 - May 2007
Industry: Insurance
Position: System Administrator
System: AS400, Windows2000.
Responsibilities :
System administration of AS400, Windows server and WatchGuard
Internet System Management.
Administering Windows server and SQL server in an Active Directory Environment.
Implementing/drafting company's Policies and Procedures.
DRP/BRCP exercise and testing at the DRP/BRCP site.
Run adhoc query reports, assisting in troubleshooting LAN problem, desktop and software error.
In charge of the IT Operations Centre.
Maintaining backup strategies and implementation.
Analysis of system performance.
Experience and Achievement:
Develop skills in report writing.
Involve in some system setup and planning.
Directly involve in liaison with vendors pertaining to AS400 system, software and hardware.
3.
Employer: Exxon Mobil Inc
Period: Mar 2002 - Aug 2002
Industry: Oil and Gas
Position: Computer Operator
System: Unix and S/390
Responsibilities :
Data centre system monitoring.
Report printing and distribution.
1st level support.
Preparing backup media for offsite safekeeping.
Experience and Achievement:
Gained knowledge in Unix system monitoring.

3. 4.
Employer: United Overseas Bank (M) Berhad
Period: Oct 1997 - Feb 2002
Industry: Banking
Position: Computer Operator and Shift Supervisor
System: AS400, AIX and SAP/R3
Responsibilities :
Supervising team members and data centre operations management.
System monitoring, report printing and distribution.
Run end of day batch and backups.
Data warehouse batch job run successfully under SAP application.
Network monitoring
1
st
level support for system/hardware failure.
Experience and Achievement:
Develop knowledge in online banking system and its importance in daily
business.
Understand how the daily transaction works and processed to the next day.
Prepare and ensure timely system readiness.
5.
Employer: Pan Malaysian Pools (M) Sdn Bhd
Period: Aug - Sept 1997
Industry: Gaming
Position: Computer Operator
System: VAX/VMS
Responsibilities :
Responsible in daily data centre IT Operations job.
1
st
level support for system/hardware failure.
Daily batch run and data backups,
In-charge of maintaining the data backups, media storage cycle and forms stocks.
Experience and Achievement:
Develop knowledge in gaming system and betting business.
Understand how the daily transaction works and processed to the next day.
6.
Employer: HSBC Bank (M) Berhad
Period: Nov 1995 - May 1997
Industry: Banking
Position: Computer Operator (Data Centre Operations and Backup Centre)
System: MVS, AS400 and VAX/VMS
Responsibilities :
Responsible in daily data center IT Operations job.
1
st
level support for system/hardware failure.
Daily batch run, test run and data backups,
Development system start of day/end of day batch run on daily basis.
Experience and Achievement:
Develop knowledge in online banking system and its importance in daily business.
Understand how the daily transaction works and processed to the next day.
Develop technical knowledge in hardware maintenance.
Develop knowledge on the testing and implementation of programs.

4. 7.
Employer: HSBC Bank (M) Berhad
Period: May 1991 - Nov 1995
Industry: Banking
Position: Personnel Clerk
System: MS Office
Responsibilities :
Local clerk recruitment exercise.
Experience and Achievement:
Advanced skills and hands-on experience in handling recruitment exercise.
Enhanced my communication skill. Speaks with confidence.
School Education
1990: SPM Grade 1 (18 Aggregates)
Methodist Boys School, Kuala Lumpur
1988: SRP 12 Aggregates
Methodist Boys School
Certification
2015 ICDL Office 2013
2014 Service Desk Certified Analyst - SDI
2009: ITIL V3 Foundation - Pink Elephant
2007: Helpdesk Analyst Fast Track
2003: Creating Reporting Solutions Using MS SQL Server 2000 Reporting
Service
2003: Implementing and Administering MS Windows 2000 Directory
Services
2003: Administering a Microsoft SQL Server 2000 Database
2003: Information Security Standards and Policies
2002: AS400 Security and Audit
Curent salary
Current: RM5,700.00