1. L I L I A N S H E H A Y E B
Mobile:+961-71159791
E-mail:lilyshehayeb@gmail.com
PERSONAL PROFILE
A highly-motivated, productive and customer-focused team player with strong communication,
interpersonal, organizational, time management, analytical and problem solving skills. Reliable and
dedicated with the ability to grasp and apply new procedures quickly; organize and prioritize tasks to
meet deadlines and adapt readily to new challenges.
CAREER OBJECTIVE
Seekingachallengingopportunity,where education,experience andskillscanbe utilizedandwhere an
effectiveindividual canadvance whilecontributingtoorganizational goals,anddevelop media
professioninaneligibleenvironment.
EDUCATION
Modern University for Business and Science 2010 - 2015
Aley, Lebanon
Bachelor in Business Administration with emphasis in Human Resource Management
British Academy in Lebanon (Cardiff Metropolitan University) 2012 - 2015
BA (hons) Business & Management Studies
Cedars Cultural School 2009 - 2010
Kabrshmoon, Lebanon
Baccalaureate Part II in Economics & Sociology
PROFESSIONAL EXPERIENCE
Layout International SAL Offshore Nov 2015 - Present
Executive and Business development executive
Conservingexecutive'stime byreading,researching,androutingcorrespondence;drafting
lettersanddocuments;collecting andanalyzinginformation
Maintainingexecutive'sappointmentschedule byplanningandschedulingmeetings,
conferences,teleconferences,andtravel.
Maintainingcustomerconfidence andprotectingoperationsbykeepinginformation
confidential.
Preparingreportsandfinancial data, andassistingindataentry.
Sendingcoldemailsandcallstopotential customers,followingup,managingCRMand
generatingleads
2. Expertel August 2014 – Sept. 2015
Customer Service, Data Entry and sales
Preparessource datafor computerentrybycompilingandsortinginformation;establishing
entrypriorities.
Maintainsdata entryrequirementsbyfollowingdataprogramtechniquesand procedures.
Verifiesenteredcustomerandaccountdata by reviewing,correcting,deleting,orreentering
data
Greetingclientandansweringeveryquestionin apleasantandefficientmanner
Achievingsalestargets
Jarir Digital Printing Center June 2012 – July 2014
Customer Service, Cashier, typing & stationary Ordering
Typing English, Arabic and French documents for various industries
Maintaining inventory checks on all required items
Part-time cashier, with secretary work (answering phone call, and scheduling meetings)
Dealing face to face with clients & after sales service, guarantying customer satisfaction
CORE COMPETENCIES
SKILLS
Computer Skills: Microsoft office specialist – IC3 Certifications
Very strong research skills
Basic knowledge in Adobe Photoshop and Illustrator.
Operational Skills: Organizing and Executing requested office work, CRMexpert (Sales force)
Language: Excellent English & Arabic, and fair French
PERSONAL INFORMATION
Place and Date of birth:Lebanon, February 04, 1994
Nationality:Syrian
Residence:Lebanon
Marital Status: Single
Problem Solving
Customer Service
Positive Attitude
Negotiation and persuasion
skills
Multi-Tasking
Client Relationship Management
Team Work / Independent Work
Disturbance handling