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Amber Cook
32 MAINROAD
MAESYCWMMER
HENGOED
CAERPHILLY
CF82 7RP
07701074883
AmberCook.2407@gmail.com
PersonalProfile
I am punctual and reliable, I striveto better myself learning new skills and
extend the knowledge I’vealready acquired. I can work effectively as a valued
team member as well as independently. I have a friendly, approachable
personality with a positive can do attitude towards anything I amfaced with. I
have a keen eye for fashion and art and would be well suited in a retail
position.
Key skills
 Extensive knowledgein design and fashion.
 Outstanding customer serviceskills and a great work ethic.
 The use of independent initiative.
 Well established self-time management skills.
 Experienced in cash handling, stock sizing and replenishment.
Employment History
October 2011-January 2012–Matalan, Scunthorpe
Employed as a temporary Christmas customer serviceassistant. I worked
alongside team members on the shop floor and as a cashier.
My responsibilities were to replenish stock, removing over-stock back into the
warehouse, monitoring and maintaining the customer dressing rooms. I also
advised customers with queries and complaints. My role as cashier required
me to servecustomers, apply for storemembership card and create online
orders for customer collection fromstore.
Despite my temporary roleat Matalan, I was told my contribution would be
missed as I had become competent in all areas of my work and improved
fellow team members with my approach to the work at hand.
October 2007-September2009 –Wilkinson’s plc, Scunthorpe
As a customer serviceadvisor my main role was as a cashier, other duties
included stock replenishment and handling customer complaints and
enquiries. I worked alongsideteam members to maintain targets and build
rapportwith both colleagues and customers.
I have also gained experience in the use of IT-based skills; rectifying errors on
tills, processing customer complaints on their internal CRM and IBTsystem
fromother stores using internal systems and havealso taken partin stock take
and havebeen in charge of receiving delivery of stock.
I was regarded within the team as a quick learner with unrivalled punctuality,
able to adapt to most situations while maintaining a professionaland cheerful
manner.
Education
BTEC National diploma in design and fashion - North Lindsey College,
Scunthorpe2007-2009
GCSE level English language (B), English literature (B), Maths (C), Art and
Graphics (AA), I.T(C) – Vale of Ancholme Technology College 2007.
Educational accomplishments
Whilst In the second year of College I was required to complete a work
placement whereI chose a field that would benefit my career path and create
a portfolio to demonstrate my skills to potential, future employers. The role I
chosewas visualmerchandising and observed and worked alongsidea Visual
Merchandiser whereI had the opportunity to take notes whilstthe Visual
Merchandiser liaised with the buying, design and marketing departments to
create themes and designs for window displays, in-storesignageand store
layout design. I helped with the research of currentand futuretrends, sourced
props, fabrics and materials, created mood boards and used Adobe creative
suite for generating ideas before assembling the final ideas in store.
After completion of my work experience I have a wider knowledge in fashion
and design extending my abilities with CAD systems and visualpresentation. I
was told I was a tenacious team player with creative vision and the input that I
presented was well valued in the store. The module was completed with a
Distinction.
Hobbies & Interests
As a parent, I sharemost of my joy with my child Evie, catering for her needs
by ensuring she has plenty of outdoor activity and fun. In my sparehowever,
time I am an avid reader, and enjoy factual and fictional literature. I am a keen
exercise enthusiast, exercising mostdays fromhome and I enjoy swimming
twice a week. I am a very knowledgeable cook and can preparea variety of
world foods for family and friends.

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cv

  • 1. Amber Cook 32 MAINROAD MAESYCWMMER HENGOED CAERPHILLY CF82 7RP 07701074883 AmberCook.2407@gmail.com PersonalProfile I am punctual and reliable, I striveto better myself learning new skills and extend the knowledge I’vealready acquired. I can work effectively as a valued team member as well as independently. I have a friendly, approachable personality with a positive can do attitude towards anything I amfaced with. I have a keen eye for fashion and art and would be well suited in a retail position. Key skills  Extensive knowledgein design and fashion.  Outstanding customer serviceskills and a great work ethic.  The use of independent initiative.  Well established self-time management skills.  Experienced in cash handling, stock sizing and replenishment. Employment History October 2011-January 2012–Matalan, Scunthorpe Employed as a temporary Christmas customer serviceassistant. I worked alongside team members on the shop floor and as a cashier.
  • 2. My responsibilities were to replenish stock, removing over-stock back into the warehouse, monitoring and maintaining the customer dressing rooms. I also advised customers with queries and complaints. My role as cashier required me to servecustomers, apply for storemembership card and create online orders for customer collection fromstore. Despite my temporary roleat Matalan, I was told my contribution would be missed as I had become competent in all areas of my work and improved fellow team members with my approach to the work at hand. October 2007-September2009 –Wilkinson’s plc, Scunthorpe As a customer serviceadvisor my main role was as a cashier, other duties included stock replenishment and handling customer complaints and enquiries. I worked alongsideteam members to maintain targets and build rapportwith both colleagues and customers. I have also gained experience in the use of IT-based skills; rectifying errors on tills, processing customer complaints on their internal CRM and IBTsystem fromother stores using internal systems and havealso taken partin stock take and havebeen in charge of receiving delivery of stock. I was regarded within the team as a quick learner with unrivalled punctuality, able to adapt to most situations while maintaining a professionaland cheerful manner. Education BTEC National diploma in design and fashion - North Lindsey College, Scunthorpe2007-2009 GCSE level English language (B), English literature (B), Maths (C), Art and Graphics (AA), I.T(C) – Vale of Ancholme Technology College 2007. Educational accomplishments Whilst In the second year of College I was required to complete a work placement whereI chose a field that would benefit my career path and create a portfolio to demonstrate my skills to potential, future employers. The role I chosewas visualmerchandising and observed and worked alongsidea Visual Merchandiser whereI had the opportunity to take notes whilstthe Visual
  • 3. Merchandiser liaised with the buying, design and marketing departments to create themes and designs for window displays, in-storesignageand store layout design. I helped with the research of currentand futuretrends, sourced props, fabrics and materials, created mood boards and used Adobe creative suite for generating ideas before assembling the final ideas in store. After completion of my work experience I have a wider knowledge in fashion and design extending my abilities with CAD systems and visualpresentation. I was told I was a tenacious team player with creative vision and the input that I presented was well valued in the store. The module was completed with a Distinction. Hobbies & Interests As a parent, I sharemost of my joy with my child Evie, catering for her needs by ensuring she has plenty of outdoor activity and fun. In my sparehowever, time I am an avid reader, and enjoy factual and fictional literature. I am a keen exercise enthusiast, exercising mostdays fromhome and I enjoy swimming twice a week. I am a very knowledgeable cook and can preparea variety of world foods for family and friends.