Nivin Mohamed Helmi Mohamed Al-sheemi is an Egyptian female seeking a job as a customer service representative. She received a senior degree from Amgad Language School in 2011 and is studying at Ajman University, specializing in public relations, advertising, radio and television. Her skills include video shooting, editing, campaign planning, and proficiency in programs like Photoshop, Illustrator, Word, PowerPoint and Excel. Her experience includes internships at Gulf Engineer Services and Etisalat. She is looking for a role that involves answering calls, emails, resolving customer issues and documenting interactions.

1. Personal details:
Name: NivinMohamedHelmi MohamedAl-sheemi
Gender:Female
Date of Birth:26/07/1993
Nationality:Egyptian
Marital status:single
Telephone:0529868473
E-mail:vina-1993@live.com
Languages:English, Arabicasa native language
Educational details:
SeniorfromAmgad Language School at 2011
StudyingatAjmanUniversity of Science AndTechnology incollegeof informationmasscommunication
and humanities.
Specialized inpublicrelation andadvertivsment,radioandtelevision senior2016
Skills details:
Videoshooting
Cameraand TV editing
Planningforcampaigns
Works at photoshopand illustrator
Works onword , powerpoint, excel

2. Experience details:
3 months at gulf engineerservicesasa trainee secretary
3 Month at Etisalat as telesales
Jobdescription:
* answer calls and respond to emails
* handle customer inquiries both telephonically and by email
* research required information using available resources
* manage and resolve customer complaints
* provide customers with product and service information
* enter new customer information into system
* update existing customer information
* process orders, forms and applications
* identify and escalate priority issues
* route calls to appropriate resource
* follow up customer calls where necessary
* document all call information according to standard operating procedures
* complete call logs
* produce call reports
6 weeks Training in supreme council for familyaffairs

3. References:
1.
Posterfora watercompany
2. Videos done inthislink:
a. https://www.dropbox.com/s/5buymx4771myjzi/project%201.mp4?dl=0
b. https://www.dropbox.com/s/u9hby2q49f9q7np/project%202.mp4?dl=0
c. https://www.dropbox.com/s/q3hjtbv8b5y8lze/project%203.mp4?dl=0
d.
https://www.dropbox.com/s/d4d7haikc2bx8ef/%D9%A2%D9%84%D8%AA%D8%B3%D8%B9%D8%AF%D
9%88%D8%A7.mp4?dl=0
3. Planningforcampaigns