This curriculum vitae is for Celso Agostinho, a Mozambican male born in 1984. He received an engineering degree from the University of Mozambique from 2009-2012. His work experience includes positions in customer service, billing support, and teaching information technology. He has skills in areas such as project implementation, training, teamwork, data analysis and reporting, computer programs, and both Portuguese and English fluency. The CV lists his contact information, education history, other training courses, work experience, personal skills, and references.

1. CCuurrrriiccuulluumm VViittaaee
Celso Agostinho
Av: Mocambique, 146, R/C, Bagamoyo
Maputo - Mozambique
Curriculum vitae – Celso Agostinho 1
PERSONAL DETAILS
Name: Celso Americo Agostinho
Sex: Male
Date of Birth: 15/03/84
Nationality: Mozambican
Mobile: +258 84 30 18 900
+258 84 99 05 043
Email: Celso.Agostinho@vm.co.mz/ blecidy@gmail.com
EDUCATION
2009-12 University of Mozambique
Engineering Information and Communication Technology Management
Universidade Técnica de Moçambique
OTHER TRAINING
2016 Digital marketing, Centro de Formação MMO, Maputo
2015 Data base SQL, Centro de Formação em Open Source Software, Maputo.
2013 Microsoft Project Design, Centro de Informática da Universidade Eduardo
Mondlane.
2013 GSM, Vodacom, Mozambique
2011 Development for Android, Movitel, Maputo.
2008 Microsoft Excel and Access Advanced, Centro de Formação em Open Source
Software, Maputo.
WORK EXPERIENCE
2014 - Vodacom Mozambique,
Billing help Desk support,
 Secure High SLA ticket resolution
 Provide relevant information to busyness Department
 Advise CRM the best practices
 Propose a training program between Billing and Customer Service
Department
 Data analysis and statistical report writing
 Open and close the working accounts for employees
2012–13 Vodacom Mozambique
Customer Service Agent and back office Data Fax

2. CCuurrrriiccuulluumm VViittaaee
Celso Agostinho
Av: Mocambique, 146, R/C, Bagamoyo
Maputo - Mozambique
Curriculum vitae – Celso Agostinho 2
 Help desk
 Calls Service Support Customer

2011 – 2012 INATTER, Instituto Nacional de Transportes Terrestres, Maputo
Information technology technician Intern
 Data base manager
 Write and provide information to several departments
2010-2011 Megaformar, Maputo
Information Technology Teacher (Window Server 2008)
 Teaching Cable Network
 Teaching network creation
 Teaching Active Directory
 Teaching User Management
 Teaching Security Backups
 Teaching Policy Groups
PERSONAL SKILLS
 Demonstrated capacity to lead academic research (IT), consultancy work, and project
implementation
 Well developed training and facilitation skills
 Good team player (capable of working with multinational and multidisciplinary teams,
with the ability of leadership, management, motivation, and support)
 Strong analytical skills and ability to write and disseminate reports for a variety of
audiences
 Computer literate (Ms Word, Excel, PowerPoint, MS Project, Access, Vision)
 Diplomacy knowledge and practice, with excellent negotiation skills
 Fluent in Portuguese and English

3. CCuurrrriiccuulluumm VViittaaee
Celso Agostinho
Av: Mocambique, 146, R/C, Bagamoyo
Maputo - Mozambique
Curriculum vitae – Celso Agostinho 3
REFEREES
Dr. Juliao Mateus Langa
Human Resource
Oddebrech– Mozambique
Tel: 8453
Email: ljuliao@gmail.com
Dr Joao Ewadaba
Ex-Executive Director
MCA – Mozambique
Te: 843030306
Email: ewadaba@mca.gov.mz
Joao Mambuque
Executive Director IT
Banco Terra Moçambique
Tel: +25884-439-7915
Email:Joao.mambuque@btm.co.mz