Alaa Bebars is seeking a challenging position that allows her to utilize her education in media and gain work experience. She has a bachelor's degree in media from Ain Shams University and experience in customer service roles. Her work history includes positions at VFS Tasheel International, Kidzania Cairo, and Raya Call Center. She is proficient in Microsoft Office, skilled in communication, and motivated to learn.

1. laa Mohamed Adel Mohamed BebarsA
5 Mustafa Riad, Nasr City., Cairo, Egypt.
Mobile: 01111136397
E-mail: Alaa.bebars@gmail.com
:Objective
 Challenging position that will make full use of my education, affording opportunities to learn and
progress and enhancing my experience.
Education:
 Preparatory year of Mass Communication, Cairo University (2014)
• Bachelor of Arts, Ain-Shams University (2012), Grade: Very Good
 Major: Media.
 Minor: Radio and Television.
Collage Projects:
a) Articles at ALQanah Newspaper.
b) Short Movie (Khatwa).
c) Food Campaign (Matkolsh Mn Barra Afiadlak 100 Marra).
d) News Bulletin (El Nashra Kama YagebanTakon).
e) Television Investigation (Sooner Or Later).
f) Television Interview with Ahmed El-Maasrawy (Gadl W Nekash).
g) Making Television interviews with: Mahmoud Maarof, Lamis Gaber, Salah Montaser, Abd-El Rahman
Youssef El Qaradwy and Dr. Suzan El-Qeleny.
Work Experience:
December 2016-Expert, September 2016Customer ExperienceVFS Tasheel International,
Duties & Responsibilities:
 Welcoming the applicant and handling all types of complaints and inquiries related to payment, visa
form entry, and required documents.
 Revising required documents related to each visa type as per the applicant invitation letter visa
request.
 Making sure applicant if fully aware of the visa processing service level, visa fees and value added
services if he wish to subscribe to it.
 The role of submission officer is responsible for submitting applicant data on MOFA passports
tracking system.

2.  Cash collection.
 Entering the visa details on the visa submission website ENJAZ IT using my typing speed and quality
skills to deliver an accurate visa form with no ERRORS.
Part Time.-June 2016-2014ervice Representative, DecemberCustomer SKidzania Cairo,
Duties & Responsibilities:
 Listen and respond to customers’ needs and concerns.
 Handling all kind of complaints with different visitors inside Kidzania.
 Handling all complaints regarding the wrong information from the call center.
 Making daily reports about the complaints and send them to the manger.
 Supporting other departments (Airport, Establishment and Artistic).
 Being responsible for the Lost things inside the city – deliver them back to their owner or deliver them
to Security manager-.
 Provide information about Kidzania Activities and services.
 Record details of customer contacts and actions taken.
 Research answers or solutions as needed.
 Refer customers to managers, or others who can help.
17th of February School, Admin, August 2014- November 2014.
Duties & Responsibilities:
 Using a variety of software packages, such as Microsoft Word, Outlook, Powerpoint, Excel, Access, etc.,
to produce correspondence and documents and to maintain presentations, records, spreadsheets and
databases.
 Devising and maintaining officesystems.
 Using content management systems to maintain and update websites and internal databases.
 Managing and maintaining budgets, as well as invoicing.
 Liaising with staff in other departments and with external contacts.
 Ordering and maintaining stationery and equipment.
 Sorting and distributing incoming post and organizing and sending outgoing post.
 Organizing and storing paperwork, documents and computer-based information.
 Photocopying and printing various documents, sometimes on behalf of other colleagues.
 arranging in-house and external events.
October 2013.-May 2013-Call Center-Customer Service RepresentativeRaya,
Duties & Responsibilities:
 Identify customers’ needs, clarify information, research every issue and provide solutions .
 Build sustainable relationships and engage customers by taking the extra mile.
 Meet personal/team qualitative and quantitative targets.
 answer calls and respond to emails.
 handle customer inquiries both telephonically and by email.
 research required information using available resources.
 provide customers with product and service information.
 enter new customer information into system.
 update existing customer information.
 process orders, forms and applications.
 identify and escalate priority issues.
Training:Summer
• El-Gomhoreia Newspaper (Writing and Editing investigations, reports and interviews).
• Channel two- Yessad Sbahak program- (Electronic Editing and Directing).

3. • El-Mahruosa radio net (radio presenting).
Courses:
• ICDL.
Languages:
 Arabic: Mother Tongue.
 English: Very Good in speaking and writing.
:SkillsComputer
 Microsoft Office(Word, Excel, Access, Power point).
 Introduction on IT.
Personal Qualities/Skills:
 Self-motivated, outgoing and confident.
 Ability to work as a team member.
 Ability to communicatethrough different cultures and nations.
 Energetic and proactive.
 Enthusiastic and very much willing to learn.
 Ability to work under pressure and to perform better within a team.
 Show high sense of responsibility and taking initiative within the working environment.
Hobbies:
 Reading, Photographing, Travelling, and Video Editing.
Personal Information:
• Date of Birth : 2/24/1993.
• Gender : Female.
• Marital Status : Single.
• Nationality : Egyptian.