QALASHHAR_SUMMARY_Linkedin

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QALASHHAR was founded in 2012 by Walid Ali Ben Asheher to provide queue and customer flow management solutions. The company aims to help businesses increase customer satisfaction, improve staff performance, optimize time and flow, and analyze customers through customized queue management systems. QALASHHAR offers single-entry, mini-points, multi-points, and queue-systems solutions for various sized businesses and holds 29% of the local market share in Libya after 18 months.

BE EFFICIENT
QALASHHAR
Prepared by Walid Ali Ben Asheher
M.Sc. Mobile and Distribution computer Networks.
MCSE Windows 2000

OVERVIEW
Company
QALASHHAR
Founded on 2012 by Walid Ali Ben Asheher.
Visions
To be the most successful company providing solutions to make our
clients : more sales, greater customer satisfaction , and better
experience.
Mission
Providing & developing quality solutions using the effective technologies to
help our customers to achieve excellent service levels .

Customers Side:
How Long time do I need to get the service?
Am I on the right Queue ?
Why my Queue is slow?
Do I not want to wait on Queue?
BANKS (Example)
Owners Side:
The Number of clients Per day , Per month, and Per year?
Which Branch has more traffic?
Do we have problems with the counter operators?

More Problems
PUBLIC SERVICE CENTERS
FAST FOOD RESTAURANTS
TELECOM SERVICE CENTERS
RETAILS
HOSPITALS & CLINICS

How Can We Help ?
Business
owners,
managers
Decisions GOOD Services
Business
Processes
&
Procedures
QALASHHAR Customers
satisfactions
Staff
Performances
Time & Flow
Analysis
Customers
Analysis
QUEUE & CUSTOMER FLOW
MANAGEMENT SOLUTIONS

They Would Like to Increase ? They Would Like to decrees?
customers satisfactions ! the waiting Time !
your staff & your processes ! the conflict !
your business efficiency ! the Stress !
your customer s loyalty ! The losses !
your revenue!
what are the most important
things for any business owners

SINGLE-ENTRY
STEP 1
TAKE A TICKET
STEP 3
DISPLAYS
STEP 4
SERVING
STEP 2
WAITING FOR YOUR TURN
Reports Small business MultimediaStatistics

Micro-ENTRY
STEP 1
TAKE A TICKET
STEP 3
DISPLAYS
STEP 4
SERVING
STEP 2
WAITING FOR YOUR TURN
Reports Small business MultimediaStatistics

MINI-POINTS & MULTI-POINTS (Now)
STEP 1
TAKE TICKET
STEP 3
DISPLAYS
STEP 4
SERVING
STEP 2
WAITING FOR YOUR TURN

QUEUE-SYSTEMS (Now)
STEP 1
TAKE TICKET
STEP 3
DISPLAYS
STEP 4
SERVING
STEP 2
WAITING FOR YOUR TURN

WE WOULD LIKE TO DO MORE
Routing Real-time and Historical Reports
Survey Points
Visitors CountingEntertainments

WHY QALASHHAR
CUSTOMIZED
SOLUTIONS
SOLUTIONS
FOR
DIFFERENT
SIZES
BUSINESS
SCALABLE
OUTPUTS
CUSTOMER
CARE
INTEGRATION
SOLUTIONS
COST
EFFECTIVE
SOLUTIONS

Queue & Customer flow Managements Facts
HSBC UK
They reduced waiting times by 20% .
St Thomas Hospital
There is no stress in the department, even on the busiest days.
Al Rashid Hospital
70% reduction in waiting times, improved “way finding” for patients.
Commercial bank
5 days saved every month in preparing reporting.

Market Share
Source : www.libyabusiness.com
Click here for more information
0
5
10
15
20
25
30
35
40
45
Others
QALASHHAR
QMATIC
AKIS
WAVETEC
IN 18 MONTHS WE HAVE 29% LOCAL MARKET SHARE

SAMPLES CLIENTS
‫الهجرة‬ ‫و‬ ‫الجوازات‬ ‫شؤون‬

PRODUCTS (1)
PRODUCTS TYPE KEY FEATURES
MARKETING
POSITION
PACKAGES PRICES
SINGLE-ENTRY
2-3 digits LED display.
Manuel dispenser.
Push button, and
wireless & wire remote
control ,
Fast food restaurants,
bikers, pizza & ice
cream shops, and
small clinics
MicroPoint Kit.
EasyTurn Kit.
Q-retails Kit.
MINI-POINTS
One service and Multi-
counters.
LED & LCD main displays.
LED & LCD counter
displays.
One button printer or
manual dispenser.
Receptions at
hospitals, clinics.
Small technical
support centers.
MP-System.
Micro-Q

PRODUCTS (2)
PRODUCTS TYPE KEY FEATURES
MARKETING
POSITION
PACKAGES PRICES
MULTI-POINTS
Two Services and
Multi-Counters.
LED & LCD main
displays.
LED & LCD counter
displays.
two buttons printers.
Colors manual
dispensers.
Public service
centers, such
passport controls
centers, civil &
properties registry
centers.
MPS-System.
Micro-Q.
QUEUE-SYSTEMS
multi services and
Multi-counters.
LED & LCD main
displays.
LED & LCD counter
displays.
Touch printers.
Hospitals & clinics.
Banks.
Qsystem.

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QALASHHAR_SUMMARY_Linkedin

1. BE EFFICIENT QALASHHAR Prepared by Walid Ali Ben Asheher M.Sc. Mobile and Distribution computer Networks. MCSE Windows 2000

2. OVERVIEW Company QALASHHAR Founded on 2012 by Walid Ali Ben Asheher. Visions To be the most successful company providing solutions to make our clients : more sales, greater customer satisfaction , and better experience. Mission Providing & developing quality solutions using the effective technologies to help our customers to achieve excellent service levels .

3. Customers Side: How Long time do I need to get the service? Am I on the right Queue ? Why my Queue is slow? Do I not want to wait on Queue? BANKS (Example) Owners Side: The Number of clients Per day , Per month, and Per year? Which Branch has more traffic? Do we have problems with the counter operators?

4. More Problems PUBLIC SERVICE CENTERS FAST FOOD RESTAURANTS TELECOM SERVICE CENTERS RETAILS HOSPITALS & CLINICS

5. How Can We Help ? Business owners, managers Decisions GOOD Services Business Processes & Procedures QALASHHAR Customers satisfactions Staff Performances Time & Flow Analysis Customers Analysis QUEUE & CUSTOMER FLOW MANAGEMENT SOLUTIONS

6. They Would Like to Increase ? They Would Like to decrees? customers satisfactions ! the waiting Time ! your staff & your processes ! the conflict ! your business efficiency ! the Stress ! your customer s loyalty ! The losses ! your revenue! what are the most important things for any business owners

7. SINGLE-ENTRY STEP 1 TAKE A TICKET STEP 3 DISPLAYS STEP 4 SERVING STEP 2 WAITING FOR YOUR TURN Reports Small business MultimediaStatistics

8. Micro-ENTRY STEP 1 TAKE A TICKET STEP 3 DISPLAYS STEP 4 SERVING STEP 2 WAITING FOR YOUR TURN Reports Small business MultimediaStatistics

9. MINI-POINTS & MULTI-POINTS (Now) STEP 1 TAKE TICKET STEP 3 DISPLAYS STEP 4 SERVING STEP 2 WAITING FOR YOUR TURN

10. QUEUE-SYSTEMS (Now) STEP 1 TAKE TICKET STEP 3 DISPLAYS STEP 4 SERVING STEP 2 WAITING FOR YOUR TURN

11. WE WOULD LIKE TO DO MORE Routing Real-time and Historical Reports Survey Points Visitors CountingEntertainments

12. WHY QALASHHAR CUSTOMIZED SOLUTIONS SOLUTIONS FOR DIFFERENT SIZES BUSINESS SCALABLE OUTPUTS CUSTOMER CARE INTEGRATION SOLUTIONS COST EFFECTIVE SOLUTIONS

13. Queue & Customer flow Managements Facts HSBC UK They reduced waiting times by 20% . St Thomas Hospital There is no stress in the department, even on the busiest days. Al Rashid Hospital 70% reduction in waiting times, improved “way finding” for patients. Commercial bank 5 days saved every month in preparing reporting.

14. Market Share Source : www.libyabusiness.com Click here for more information 0 5 10 15 20 25 30 35 40 45 Others QALASHHAR QMATIC AKIS WAVETEC IN 18 MONTHS WE HAVE 29% LOCAL MARKET SHARE

15. SAMPLES CLIENTS ‫الهجرة‬ ‫و‬ ‫الجوازات‬ ‫شؤون‬

16. PRODUCTS (1) PRODUCTS TYPE KEY FEATURES MARKETING POSITION PACKAGES PRICES SINGLE-ENTRY 2-3 digits LED display. Manuel dispenser. Push button, and wireless & wire remote control , Fast food restaurants, bikers, pizza & ice cream shops, and small clinics MicroPoint Kit. EasyTurn Kit. Q-retails Kit. MINI-POINTS One service and Multi- counters. LED & LCD main displays. LED & LCD counter displays. One button printer or manual dispenser. Receptions at hospitals, clinics. Small technical support centers. MP-System. Micro-Q

17. PRODUCTS (2) PRODUCTS TYPE KEY FEATURES MARKETING POSITION PACKAGES PRICES MULTI-POINTS Two Services and Multi-Counters. LED & LCD main displays. LED & LCD counter displays. two buttons printers. Colors manual dispensers. Public service centers, such passport controls centers, civil & properties registry centers. MPS-System. Micro-Q. QUEUE-SYSTEMS multi services and Multi-counters. LED & LCD main displays. LED & LCD counter displays. Touch printers. Hospitals & clinics. Banks. Qsystem.

Editor's Notes

Telecom service center, when client on phone (virtual queue).
http://www.irisys.co.uk http://www.qmatic.com
customized solutions ( flow customers services, queue services, and streamline services). solutions for businesses of all sizes. scalable outputs (improve customers services, improve staffs performance, real and historical reports). customer care (technical support , warranty, user friendly). integrity ( professional, reliable, trusting). Integration + cost effective
http://www.irisys.co.uk http://www.qmatic.com
5 clinics 5 Passport Controls 2 Airline companies More 10 restaurants In 18 months I have 29% market share, we are the second after qmatic have 51%

QALASHHAR_SUMMARY_Linkedin

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