The Onlinet Manager Dashboard software is a powerful tool to exploit every resource of the Queue Management System

1. How can you benefit
from the
QUEUE MANAGEMENT
SYSTEM
potential ?
Customer relations in a clear and measurable way
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2. The
MANAGER DASHBOARD
solution
The purpose of the Manager Dashboard
It is a real-time manager informational system, based on the data supplied
by the existing Queue Management System (QMS) which makes easily
understandable the management and control functions of a branch
network. The system's collected and evaluated information's become the
foundations of an efficiency measure and motivation system.
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3. For what the collected information's are used for?
We can assure that through an easy-to-use graphic platform, you will
be able to:
- follow-up the clerks working time usage efficiency
- measure and monitor the clerks administration and sales
efficiency
- define by product or service the
Ÿ maximum waiting time
Ÿ optimal administration time
- set-up an alarm function which indicates in real-time the
transgression of the preset values
- The measured data can be interpreted from various points of view
which offers a more detailed analysis
These information's become the foundations of an
efficiency measure and motivation system.
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4. To whom the system provides a solution?
Departments involved directly in Customer Relationships,
considering the whole organization:
- Deputy of CEO, responsible for the whole branch network
management
- Managers, leaders of different segments (private banking,
business banking, etc.)
- Regional Managers
- Branch Managers
- Clerks
For other departments in the organization:
- Human Resources
- Accounting
- Controlling
- Product development
- Marketing
- Others …
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5. Deputy of CEO, responsible for the whole
branch network management
MENU q
ONLINET BANK nationwide data Robert Dawson
Deputy of CEO
Regions
w
Sales figures Branch sales Campaign /Promoted product
Time periods
Contract figures
Promoted products
Log out
Average
gross / net
working time
TOP 3 BRANCHES TOP 3 BRANCHES
LONDON - VICTORIA LIVERPOOL SOUTHAMPTON CARDIFF
Average waiting time Average waiting time
for the promoted product
Average administration time £ Average after work time
MANAGER DASHBOARD 11th August 2008 , 09:48
Leaders of different segments
MENU q
ONLINET BANK nationwide data for Retail Manager
Turnover
w
Waiting time
Administration
After work
Working time
Log out
42%
45%
England
ü
Wales
ü
Scotland
ü
59%
47% üIreland
Northern
Display Compare
MANAGER DASHBOARD 11th August 2008 , 09:48
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6. Retail Manager
MENU q
ONLINET BANK nationwide data for Retail Manager Thomas Lawson
Retail Manager
Regions
w
Sales figures Branch sales Campaign /Promoted product
Time periods
Contract figures
Promoted products
Log out
Average
gross / net
working time
TOP 3 BRANCHES TOP 3 BRANCHES
LONDON - VICTORIA BELFAST MANCHESTER CARDIFF
Average waiting time Average waiting time
for the promoted product
Average administration time Average after work time
Regions Target completion
England
Wales
Scotland & N. Ireland
MANAGER DASHBOARD 11th August 2008 , 09:48
Regional Manager
MENU q
ONLINET BANK nationwide data for Regional Manager Philip Ayling
Regional Manager
Regions
w
Sales figures Branch sales Campaign /Promoted product
Time periods
Contract figures
Promoted products
Log out
Average
gross / net
working time
TOP 3 BRANCHES TOP 3 BRANCHES
LONDON - VICTORIA BRISTOL SOUTHAMPTON BIRMINGHAM
Average waiting time Average waiting time
for the promoted product
Average administration time Average after work time
Regions Target completion
England
MANAGER DASHBOARD 11th August 2008 , 09:48
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7. Branch Manager
- The Branch Manager saw as default setting his own branch
- Sees immediately his colleagues performance
- Can set-up alarms for a decrease in each preset value
- Can follow-up all-day-long in real time the efficiency of the workforce
together with their evaluation. If it is necessary he can made
immediate decisions.
- Can follow-up other branches performance, challenging them
MENU q
London Victoria Branch Jeremy Harelson
Branch Manager
Clerks
w
Sales figures Branch sales Campaign /Promoted product
Time periods
Contract figures
Promoted products
Log out
Average
gross / net
working time
TOP 3 BRANCHES TOP 3 BRANCHES
LONDON - VICTORIA LIVERPOOL SOUTHAMPTON CARDIFF
Average waiting time Average waiting time
for the promoted product
£
Average administration time RANKED: Average after work time
Clerks
Target completion Capacity usage
James Jones
Dorothy Perkins
David Etherington
MANAGER DASHBOARD ATTENTION ! Two customers are waiting for more than 12 min. for Mortgage 11th August 2008 , 09:48
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8. Other segments in the organization
Human Resources
- time spent by a clerk with a customer, with back office work or other
duties – for each branch separately – the percentage of the working time
usage per branch
- average clerk performance for the whole country (gross-net working
time)
Product development and Marketing
- percentage of sold/offered products or services
- average time to sale a product
- marketing campaigns efficiency measure related to the selected
services
Controlling
- average national administration time related to a product/service, for
cost evaluation
- the above cost compared to the profit earned from that product/service
- follow-up of the clerk reward competition
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9. What's are the Bank benefits?
- real time or near time evaluation data
- measurable sales efficiency
- can be used as a foundation for a motivation/evaluation system
- offers the choice of an immediate intervention
- the collected data can be used to harmonize the processes, products
and services
- measurable promotion/campaign results
- easy-to-use graphic platform
Why the Manager Dashboard?
- the solution is based on the Onlinet QMS system
- the customer relations in a branch starts with the QMS system
- offers a larger functionality than it appears at first sight
- offers automated data collection and evaluation for an efficiency and
reward system, creates an objective foundation for that
- fully customizable for any individual needs
- friendly implementation, integration and licence fees
- continuous product support
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10. Implementation steps and expected costs
- Customize (~ 5 days) : Interviews with selected branches, division
managers, regional managers, network managers)
- IT GAP analysis (~ 5 days)
- IT integration (~ 20-30 days)
- Demo tests in some branches
- Extension in the whole network
- Training (~ 2 days)
Implementation expected costs:
System costs:
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