Tourism and Technology - New ways to create an engaging ExperiencePedro Tavares
Tourism is facing big challenges and consumer behavior is changing really fast.
This presentation shows some trends and ideas on how to create engaging experiences combining innovation with tourism
Guest lecture, delivered to masters students at Università Ca' Foscari Venezia, Italy, covering digital marketing, social media, mobile and e-learning technologies. Prepared and delivered April 2011.
Innovative Technology is the problem solving agent for major tourism actors, including diverse facilitators,motivators and end users, who are driven by the need of 6S, namely Self, Search, Selection, Sense, Score and Share. Technology is re shaping the process of tourism development, management, planning and marketing.
Travel technology (also called tourism technology, and hospitality automation) is the application of Information Technology (IT) or Information and Communications Technology (ICT) in the travel, tourism and hospitality industry. One form of travel technology is flight tracking.
eTourism can be defined as the analysis, design, implementation and application of IT and e-commerce solutions in the travel&tourism industry; as well as the analysis of the respective economic processes and market structures and customer relationship management.
Many travelers take some form of mobile communication device with them on the road, whether it is a tablet computer or a mobile phone. To keep customers advised of changes many tourism and hospitality businesses use mobile communication; they send delay notices, offer deals and sponsor location-based advertising. Depending on the type of business the communication might happen through emails, text messaging or GPS tagging, for example.
Tourism and Technology - New ways to create an engaging ExperiencePedro Tavares
Tourism is facing big challenges and consumer behavior is changing really fast.
This presentation shows some trends and ideas on how to create engaging experiences combining innovation with tourism
Guest lecture, delivered to masters students at Università Ca' Foscari Venezia, Italy, covering digital marketing, social media, mobile and e-learning technologies. Prepared and delivered April 2011.
Innovative Technology is the problem solving agent for major tourism actors, including diverse facilitators,motivators and end users, who are driven by the need of 6S, namely Self, Search, Selection, Sense, Score and Share. Technology is re shaping the process of tourism development, management, planning and marketing.
Travel technology (also called tourism technology, and hospitality automation) is the application of Information Technology (IT) or Information and Communications Technology (ICT) in the travel, tourism and hospitality industry. One form of travel technology is flight tracking.
eTourism can be defined as the analysis, design, implementation and application of IT and e-commerce solutions in the travel&tourism industry; as well as the analysis of the respective economic processes and market structures and customer relationship management.
Many travelers take some form of mobile communication device with them on the road, whether it is a tablet computer or a mobile phone. To keep customers advised of changes many tourism and hospitality businesses use mobile communication; they send delay notices, offer deals and sponsor location-based advertising. Depending on the type of business the communication might happen through emails, text messaging or GPS tagging, for example.
Digital transformation in the Tourism Sector - University Of Salford ManchesterEmre Dirlik
In this report, the first phase of the digital business and entrepreneurship module within the digital business division of Salford University, Digital Business: Sector Investigation and Infographic, research will be conducted, analysis and information will be provided on the Tourism industry.
In this direction, it includes the strategic contributions to the sector by critically reviewing the tourism sector and evaluating the value and benefits of digital transformation in the sector. In addition, the report includes the infographic of the tourism sector by analyzing information from business owners and suppliers using Bloomberg, SWOT and sector reports.
In the report, the current environment required for digital transformation was reviewed in the tourism sector and the vuca technique was used to characterize leadership.
This study aimed to investigate the impact of mobile phone, land phone and internet (ICTs) on sales, market performance, room occupancy, profitability and credit facilities in the hospitality sector of tourism in the tourist city of Livingstone in Zambia. The study used multiple regression models to find out the relationship between dependent and independent variables. The study found that there was positive impact of ICTs usage on sales, marketing performance, room occupancy, profitability and credit facilities. The study found negative relationship between internet and profitability of the firm due to higher costs of internet access. The study suggested that the firms should work together as a pool to reduce internet costs, such as, the use of trivago.co.zm; booking.co.zm; hotels.com; agoda.com; expedia.com; etc.
The Future of the Connected Traveler & Smart Travel ExperienceManoj Jasra
- Where You Should Invest Your Valuable Time and Resources
- Smart technology is enhancing the travel experience providing exciting opportunities to engage consumers, reduce friction, drive loyalty and ultimately win sales.
- what technology is fundamental to improving the consumer’s experience of your brand vs. what is simply ammunition for a quick PR win
- what exciting new opportunities an intelligently connected experience presents
Significance of Mobile Computing in the Airline Industry - WhitepaperNIIT Technologies
This paper proposes a mobile based application that can serve as a companion for travelers. The proliferation of powerful devices and technologies has opened up a whole new world of possibilities. Internet and mobile devices have connected people in a way that were never possible before.
Digital transformation in the Tourism Sector - University Of Salford ManchesterEmre Dirlik
In this report, the first phase of the digital business and entrepreneurship module within the digital business division of Salford University, Digital Business: Sector Investigation and Infographic, research will be conducted, analysis and information will be provided on the Tourism industry.
In this direction, it includes the strategic contributions to the sector by critically reviewing the tourism sector and evaluating the value and benefits of digital transformation in the sector. In addition, the report includes the infographic of the tourism sector by analyzing information from business owners and suppliers using Bloomberg, SWOT and sector reports.
In the report, the current environment required for digital transformation was reviewed in the tourism sector and the vuca technique was used to characterize leadership.
This study aimed to investigate the impact of mobile phone, land phone and internet (ICTs) on sales, market performance, room occupancy, profitability and credit facilities in the hospitality sector of tourism in the tourist city of Livingstone in Zambia. The study used multiple regression models to find out the relationship between dependent and independent variables. The study found that there was positive impact of ICTs usage on sales, marketing performance, room occupancy, profitability and credit facilities. The study found negative relationship between internet and profitability of the firm due to higher costs of internet access. The study suggested that the firms should work together as a pool to reduce internet costs, such as, the use of trivago.co.zm; booking.co.zm; hotels.com; agoda.com; expedia.com; etc.
The Future of the Connected Traveler & Smart Travel ExperienceManoj Jasra
- Where You Should Invest Your Valuable Time and Resources
- Smart technology is enhancing the travel experience providing exciting opportunities to engage consumers, reduce friction, drive loyalty and ultimately win sales.
- what technology is fundamental to improving the consumer’s experience of your brand vs. what is simply ammunition for a quick PR win
- what exciting new opportunities an intelligently connected experience presents
Significance of Mobile Computing in the Airline Industry - WhitepaperNIIT Technologies
This paper proposes a mobile based application that can serve as a companion for travelers. The proliferation of powerful devices and technologies has opened up a whole new world of possibilities. Internet and mobile devices have connected people in a way that were never possible before.
Service quality and customer satisfaction are integral components of today's customer service world. Both of the attributes are inter-related to each other and combination of which appreciates the efficiency of a process.
E Tourism A Study of Tourist Satisfaction Mr. Akshay Nain | Mr. Abhimanyu Awasthi "E-Tourism: A Study of Tourist Satisfaction" Published in International Journal of Trend in Scientific Research and Development (ijtsrd), ISSN: 2456-6470, Volume-5 | Issue-6 , October 2021, URL: https://www.ijtsrd.com/papers/ijtsrd47697.pdf Paper URL : https://www.ijtsrd.com/humanities-and-the-arts/tourism/47697/etourism-a-study-of-tourist-satisfaction/mr-akshay-nain
11Proposal Part One - Part 1 Influence of Internet on TourismSantosConleyha
11
Proposal Part One - Part 1: Influence of Internet on Tourism Industry
Research Proposal: Influence of Internet on Tourism Industry
Introduction
The tourism industry has been among the best-valued sectors within the nation to generate massive revenue for the government. Besides, the industry is considered among the earliest since it started several decades ago. For an extended period, the industry uses Integrated Marketing Communications to promote their various products and services to the entire world. The introduction of technology in the industry leads to improvements in the sectors. Most individuals without extensive information on the tourism industry can access the data in their comfort zones. It implies that IT and internet technology play a significant role in ensuring effective strategy due to its existence globally.
Most European countries have tried to promote and implement internet technology in ensuring satisfactory delivery of products and services (Kayumovich, 2020). Since it has a custom within the tourism and hotel industry to provide intangible products and services, including but not limited to services alongside comfort, the internet has been an effective method of delivering its messages to the targeted customers. Also, through internet technology, the industry has achieved more customers in the global market, including the European market. The promotion of branding within the European tourism industry has been effective due to the introduction and implementation of internet technology. Thus, the internet is believed to significantly influence the tourism industry in various sectors, including but limited to infrastructure, travel, alongside the marketing sector. Before introducing the internet alongside the IT, travelling of customers was dangerous and unpleasant since travellers had constraint understanding of locations they were visiting.
As a result, the existing vacationers of time had limited knowledge of the cultures and terrain alongside the climate change and patterns necessary to stimulate the travelling issues. Therefore, tourism sectors, including but not limited to tour companies, travel agencies and other like hotels, had developed strategies necessary to promote booking and reservation processes (David-Negre et al. 2018). However, several decades ago, popular sites were visited by tourists. It implies that the tourism sectors within the local or remote area faced challenges of securing sufficient clients as people were could not define the destination. Also, shortage of information on a particular region leads to reduced travelling by visitors. The research involved the utilization of relevant literature review on the subject matter to provide factual information. Therefore, the report offers adequate information on the influence of the internet on the tourism industry. This research would give me the stage to show my finding and view and also propose how the internet can be leveraged to an extend i ...
11Proposal Part One - Part 1 Influence of Internet on TourismBenitoSumpter862
11
Proposal Part One - Part 1: Influence of Internet on Tourism Industry
Research Proposal: Influence of Internet on Tourism Industry
Introduction
The tourism industry has been among the best-valued sectors within the nation to generate massive revenue for the government. Besides, the industry is considered among the earliest since it started several decades ago. For an extended period, the industry uses Integrated Marketing Communications to promote their various products and services to the entire world. The introduction of technology in the industry leads to improvements in the sectors. Most individuals without extensive information on the tourism industry can access the data in their comfort zones. It implies that IT and internet technology play a significant role in ensuring effective strategy due to its existence globally.
Most European countries have tried to promote and implement internet technology in ensuring satisfactory delivery of products and services (Kayumovich, 2020). Since it has a custom within the tourism and hotel industry to provide intangible products and services, including but not limited to services alongside comfort, the internet has been an effective method of delivering its messages to the targeted customers. Also, through internet technology, the industry has achieved more customers in the global market, including the European market. The promotion of branding within the European tourism industry has been effective due to the introduction and implementation of internet technology. Thus, the internet is believed to significantly influence the tourism industry in various sectors, including but limited to infrastructure, travel, alongside the marketing sector. Before introducing the internet alongside the IT, travelling of customers was dangerous and unpleasant since travellers had constraint understanding of locations they were visiting.
As a result, the existing vacationers of time had limited knowledge of the cultures and terrain alongside the climate change and patterns necessary to stimulate the travelling issues. Therefore, tourism sectors, including but not limited to tour companies, travel agencies and other like hotels, had developed strategies necessary to promote booking and reservation processes (David-Negre et al. 2018). However, several decades ago, popular sites were visited by tourists. It implies that the tourism sectors within the local or remote area faced challenges of securing sufficient clients as people were could not define the destination. Also, shortage of information on a particular region leads to reduced travelling by visitors. The research involved the utilization of relevant literature review on the subject matter to provide factual information. Therefore, the report offers adequate information on the influence of the internet on the tourism industry. This research would give me the stage to show my finding and view and also propose how the internet can be leveraged to an extend i ...
UNWTO Report: Online guest reviews and hotel classification sytemsDavid Vicent
Very nice report about the relationship between online reputation and the classic hotel classification system perception nowadays. Are the 3* Hotels where 3* Experiences happen? . The main importance of demand perception among our offer.
Promoting Tourism and Hospitality Industry through Digital Marketing Md Shaifullar Rabbi
Presentation on "Promoting Tourism and Hospitality Industry through Digital Marketing" By Md Shaifullar Rabbi, Travel Educator and Consultant
Digital marketing is defined as the use of digital channels to promote a product or service.
Destination Management & DMO Stories. A focus on commercial strategies.Matteo Ciccalè
Lesson for the Master in Tourism Management of IULM University about Destination Management Organization, a special focus on e-commerce technologies and strategies.
The purpose of this presentation is to present the major industry and consumer trends affecting the hotel industry, specifically with respect to the digital evolution and online booking.
Improving the Information System of Tourist Destinations in the Context of th...ijtsrd
This article discusses how Uzbekistan may improve its smart tourism and tourism information infrastructure of tourist destinations. Because of the technological services supplied to passengers before, during, and after their journey, smart tourism is a terrific way to save not only money, but also nerves and valuable time. The authors remarks, conclusions, and recommendations are included in the paper, as well as an analysis of the pertinent data. Nosirova U. M. "Improving the Information System of Tourist Destinations in the Context of the Digitalization of the Economy" Published in International Journal of Trend in Scientific Research and Development (ijtsrd), ISSN: 2456-6470, Volume-5 | Issue-6 , October 2021, URL: https://www.ijtsrd.com/papers/ijtsrd47690.pdf Paper URL : https://www.ijtsrd.com/economics/other/47690/improving-the-information-system-of-tourist-destinations-in-the-context-of-the-digitalization-of-the-economy/nosirova-u-m
Similar to Customer satisfaction of using information technology development in (20)
Antarctica- Icy wilderness of extremes and wondertahreemzahra82
In this presentation, we delve into the captivating realm of Antarctica, Earth's southernmost continent. This icy wilderness stands as a testament to extremes, with record-breaking cold temperatures and vast expanses of pristine ice. Antarctica's landscape is dominated by towering glaciers, colossal icebergs, and expansive ice shelves. Yet, amidst this frozen expanse, a rich tapestry of unique wildlife thrives, including penguins, seals, and seabirds, all finely attuned to survive in this harsh environment. Beyond its natural wonders, Antarctica also serves as a vital hub for scientific exploration, providing invaluable insights into climate change and the Earth's history
During the coldest months, Italy transforms into a winter wonderland, providing visitors with a very unique experience. From the Settimana Bianca ski event to the lively Carnevale celebrations, Italy's winter festivities provide something for everyone. Enjoy hot cocoa, eat hearty comfort foods, and buy during winter deals. Explore the country's rich cultural past by participating in Settimana Bianca, and Carnevale, sipping hot chocolate, shopping during winter deals, and indulging in winter comfort foods. Visit our website https://timeforsicily.com/ for more information.
MC INTERNATIONALS | TRAVEL COMPANY IN JHANGAshBhatt4
Experience the world with MC Internationals travel and tourism. From foreign getways to cultural concentration, we tailor unforgettable journeys for every traveler. Let us turn your dream into reality and create lasting memories. Explore with us today. #TRAVEL,COMPANY #BEST,TRAVEL,COMPANY #VISIT,VISA #EMPLOYMENT,VISA #STUDY,VISA #HAJJ,AND,UMRAH
London Country Tours, the foremost travel partner offers customized Stonehenge tours from London coming with private tour guides and direct access to the inner circles. Visit: https://www.londoncountrytours.co.uk/tour/tours-to-stonehenge-oxford/
The Cherry Blossom season in Hunza begins in the second week of March and lasts until the end of April, varying with altitude. During this enchanting period, tourists from around the world flock to Hunza Valley to witness its transformation into a vibrant tapestry of white, pink, and green. The valley comes alive with cherry blossoms, creating a picturesque and mesmerizing landscape that captivates visitors.
About the Company:
The Cherry Blossom season in Hunza starts in the second week of March and extends until the end of April, depending on the altitude. During this enchanting period, tourists from around the globe travel to Hunza Valley to witness its transformation into a vibrant tapestry of white, pink, and green. The valley comes alive with cherry blossoms, creating a picturesque and mesmerizing landscape that captivates all who visit. For the best experience, join Hunza Adventure Tours, the top tour company in Pakistan, and immerse yourself in this breathtaking seasonal spectacle.
Exploring Montreal's Artistic Heritage Top Art Galleries and Museums to VisitSpade & Palacio Tours
Montreal boasts a vibrant artistic heritage, showcased in its top art galleries and museums. From the expansive collections at the Montreal Museum of Fine Arts to the cutting-edge exhibits at the Musée d'art contemporain, discover the city's rich cultural landscape. Experience dynamic street art, indigenous works, and contemporary pieces, reflecting Montreal's diverse and innovative art scene.
Discover Palmer, Puerto Rico, through an immersive cultural tour that unveils its rich history and vibrant traditions. Experience lively festivals, savor authentic cuisine, and explore local markets. Visit historical landmarks, museums, and stunning colonial architecture. Engage with friendly locals, enjoy live music, and hike scenic nature trails, all while participating in cultural workshops and discovering unique artisan crafts.
TRAVEL TO MT. RWENZORI NATIONAL PARK WITH NILE ABENTEUER SAFARIS.docxnileabenteuersafaris
Let’s explore the captivating Rwenzori Mountains National Park in Uganda with Nile Abenteuer Safaris. This UNESCO World Heritage Site, also known as the “Mountains of the Moon,” offers unparalleled beauty and diverse ecosystems. 🌿🏔️
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4. INTRODUCTION
•
•
The tourism development is increasing rapidly, and become
more important in the people’s life.
The tourism development cannot be separated from the
development of information technologies.
–
–
•
E-commerce is a growing sector and many tourism
businesses are involved in developing their internet
services. This means of doing business is known as
tourism’, or ‘tourism e-business’ (Scottish
parliament,2002
‘e-
E tourism is the digitisation of all the processes and value
chains in the tourism, travel, hospitality and catering
industries that enable organisations to maximise their
efficiency and effectiveness.(Buhalis 2003)
If a company wants to satisfy its customer, it needs to answer
what it is that satisfies customers (Conklin, 2002), then it
should test how well it serves theses factors in its firm.
6. E- tourism
E- tourism
ICT
ICT
E-tourism is the digitisation of all
E-tourism is the digitisation of all
the processes and value chains in
the processes and value chains in
the tourism, travel, hospitality and
the tourism, travel, hospitality and
catering industries that enable
catering industries that enable
organisations to maximise their
organisations to maximise their
efficiency and effectiveness.
efficiency and effectiveness.
E- ticketing
E- ticketing
A computerized system used by
A computerized system used by
airlines in which no physical ticket
airlines in which no physical ticket
or boarding pass is generated.
or boarding pass is generated.
7. TOURISM
Pre –trip
stage
searching for different tourist services, airline
tickets, hotels etc in order to plan their trips
In–trip
stage
tourists start their trip and ends when they arrive
to their first departure or finish their trip
Post –trip
stage
the services which tourist service providers offer
their customers after their trip.
9. and now…
• Many tourism businesses are involved in
developing their internet services including
traditional travel agents, tour operators, national
tourist offices, airlines, hotels and other
accommodation providers and car hire firms
• Travel services fit extremely well with the new
interactive media (Wertner and Klein, 1999), as the
products are natural candidates for multimedia
descriptions (Walden,2001).
10. Considering that…
Many tourism businesses develop their
internet services in traditional travel agents,
tour operators, national tourist offices, airlines,
hotels and other accommodation providers and car
hire firms
a valid and empirically reliable measure
that captures users’ evaluation of the organization’s
web site and on-line tourist satisfaction
measurement is ESSENTIAL
11.
The overall performance, while or after visiting a
destination, exceeds or meets initial expectation
Satisfied tourists are more likely to recommend the
tourist destination to others, which is the cheapest
and most effective form of marketing and promotion
(Crosby, 1993; Soderlund, 1998)
Tourist satisfaction usually contributes to increase
rates of the retention of tourists’ patronage, loyalty
and acquisition, which in turn helps in realizing
economic goals like increased number of tourists and
revenues
12. Tangible :
- has up-to-date equipment”,
- physical facilities are visually appealing” and
- materials are visually appealing”.
Reliability:
doing what is promised” and
doing it at the promised time”.
Responsiveness
gives prompt service
Assurance
knowledge to answer questions
Empathy
tailored to a particular customer’s needs
13.
What are the satisfaction factors of tourists
when using tourism website comparing with
traditional travel agencies?
What is the impact of customers’
e-satisfaction in tourism industry?"
14.
Find out the factor of Satisfaction in using etourism website comparing with traditional
travel agency
Find out the impact of customer satisfaction in
tourism industry
15.
Procedure of the Research
Data Collection
Purpose of the Research
Result
16.
Data Collection:
- Determine the subject of the research:
- Internet User based on the Age
- Internet User based on the Education
background
Questionnaire
17. Data of Internet User
by the Ages
http://teknologi.vivanews.com/news/read/169054-pengguna-internet-indonesia-konsumtif-
18. Data of Internet User
based on the Education
http://teknologi.vivanews.com/news/read/169054-pengguna-internet-indonesia-konsumtif-
19.
To find out the effectiveness of using etourism in order to develop Indonesian
tourism
To increase the quality of e-tourism
website
To reduce the unsatisfied factor of the
tourist in using e-tourism
21.
The result of the data collection is analyzed and
categorized based on four aspects:
Convenience
Merchandising (product offering and
product information)
Site design
Financial security.
24. Role of ICT
• ICTs are now critical for strategic
management of organisations as they allow:
– Expansion into new markets
– Empowering of employees
– Lowering of costs
– Enhancing distribution
• Gates (1999) said that business now
conducted at speed of thought
• ICTs great for time poor but cash rich
consumers
25. Increasing Speed of Uptake
of Technology
•
•
•
•
•
35 years for radio to reach 50 million
13 years for television to reach 50 million
5 years for internet to reach 50 million
1 year for ipods to reach 50 million
6 months for facebook to reach 100 million