This document discusses piloting cloud computing initiatives within government agencies. It begins by defining cloud computing and outlining its key characteristics. It then discusses the potential benefits to agencies, such as reduced costs, scalability, and focusing on core missions rather than technology. The document recommends agencies start by piloting opportunities in areas like communications, portals, content management, and analytics. It provides examples of cloud-based case studies that delivered savings and efficiencies. It positions RightNow as an experienced provider of cloud-based customer service solutions to over 160 government customers.