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East Kent Services to achieve £2.7 million in cost savings
through Thintech Virtual Desktop Methodology.
Citrix powers workplace transformation for shared services provider
CHALFONT, UK, AUGUST 2014: East Kent Services (EKS), the shared services ICT provider
to Canterbury, Dover and Thanet District Councils, is deploying Citrix mobile workspace
technology to foster workplace transformation, greater collaboration, reduced operational costs
and greater organisational resilience. As a result of this deployment, EKS is currently tracking to
deliver £2.7 million in cost savings, 42 per cent more than originally conceived.
East Kent Services’ mission is to be a business-enabler for Canterbury, Dover and Thanet
District Councils, by centralising functions such as customer services, income and payments,
human resources, audit, IT and housing. It was formed primarily to achieve greater efficiencies
through economies of scale and serves a combined population of 400,000, with 1,500 IT users.
EKS is deploying a virtual desktop solution, designed and implemented by Citrix Gold Solution
Advisor, Thintech, built on Citrix XenApp® and Citrix NetScaler®. EKS defined the standard
user device as a laptop PC, in order to encourage more workplace mobility and flexibility
amongst staff. The solution provides a ‘single map of the user world’ so that users can access
all the systems required from a single desktop login. For example, the contact centre used
three different CRM systems, each on a separate domain. However, thanks to the new solution
powered by Citrix, all of these systems are centralised and accessed through one point of
contact.
“One of the key things for us is that IT is seen as an enabler – not a barrier – to transforming
ways of working and improving customer service,” said Timo Bayford, ICT Technical Systems
Manager, East Kent Services. “We knew that Citrix would do what we wanted in a way that
wouldn’t require hours of user training. It looks and feels exactly like a familiar desktop and once
it was rolled out it would be ‘just there’, ready to use, with no surprises.
“Ultimately, we are seeing more cross-group collaboration. Project groups come together and all
camp down in the same spot. We’ve even wired the canteen so that people can use it
throughout the day to work in the ways they wish,” concluded Bayford.
Key features of the deployment include:
 Enabling remote and mobile access not only for the benefits of enterprise mobility, but
also as an essential aspect of the councils’ disaster recovery planning. By dissolving the
concept of dedicated desks, EKS has created natural areas for people to work in and
allowed users to work from anywhere.

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 Real estate rationalisation: on each main client site, councils have been able to
rationalise the space they require and to lease spare capacity to other public sector
bodies like local NHS Commissioning Groups.
 Significant cost savings: the project is currently tracking to deliver £2.7 million, 42 per
cent more than originally conceived
“By embracing the benefits offered by mobile workspaces and more flexible working practices,
East Kent Services has visibly reduced the number of desks it maintains in Canterbury, Dover
and Thanet District Councils,” said Jason Tooley, UK country manager, Citrix. “This not only
means cost savings which can be passed onto taxpayers, but also a fantastic opportunity to
achieve workplace transformation, making it more agile and efficient while at the same time
improving frontline service delivery.”
For Timo and his team, IP telephony is the next layer to add to their flexible working solution.
They are extending wireless networking across all offices to create further flexible working
opportunities. EKS is also evaluating Citrix Sharefile™ for secure file-sharing.
About Citrix
Citrix (NASDAQ:CTXS) is a leader in mobile workspaces, providing virtualisation, mobility management, networking
and cloud services to enable new ways to work better. Citrix solutions power business mobility through secure,
personal workspaces that provide people with instant access to apps, desktops, data and communications on any
device, over any network and cloud. This year Citrix is celebrating 25 years of innovation, making IT simpler and
people more productive. With annual revenue in 2013 of $2.9 billion, Citrix solutions are in use at more than 330,000
organisations and by over 100 million users globally. Learn more at www.citrix.com.
©2014 Citrix Systems, Inc. All rights reserved. Citrix®, XenApp®, NetScaler® and Sharefile™ are trademarks or
registered trademarks of Citrix Systems, Inc. and/or one or more of its subsidiaries, and may be registered in the
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are property of their respective owners.