The document emphasizes the importance of prioritizing employees to enhance customer satisfaction, as engaged employees are more likely to promote a positive customer experience. It suggests strategies for fostering employee engagement, including training, recognition, and empowerment. The founder of etimes2, Nigel McPolin, highlights that companies with highly engaged employees enjoy significantly greater customer loyalty.

1. Customer is King……
Or Are They
Nigel McPolin
Founder and CEO

2. Your customers will only
love your company ….

3. When your employees
do

4. Put your employees first

5. Engaged employees
will deliver an enjoyable
customer experience

6. Engaged employees
will convincingly promote
your products, services
and organization

7. Engaged Employees
are interested in the
customer’s experience
being as enjoyable as
possible

8. Engaged Employees
are your biggest
brand advocate

9. Your customer
will love
your organization
mainly because your
employees do!!

10. Do customers
deal with your
senior management?

11. Your customers’ 1st and
only experience of your
organization is with
your 1st line employees

12. If a disengaged
employee doesn’t make
a good impression
your customer won’t
return

13. If an engaged employee
is committed to making
the customer
experience enjoyable
your customer will be
retained

14. Invest in your best
customer service
resource…..

15. ….your employee

16. How do you get
employees to love your
company?

17. Put your employees first

18. Train & develop your
employees in…..• Product
• Skills of their job
• Ethos of your company

19. Recognize and
celebrate success

20. If an employee makes the
wrong decision don’t
highlight it in a negative
way.
Look at it as a positive
learning opportunity.

21. Empower your
employee to do the right
thing

22. An employee that isn’t
afraid of being humiliated
when they make a mistake
won’t be afraid of trying
new and creative ways of
succeeding in their job

23. Connect with each
individual employee

24. Know their interests,
passions and
what they want to
achieve

25. Companies with high
engagement have 2x the
customer loyalty than
companies with average
engagement

26. Do you care about your
customers? ......

27. Are you putting your
employee first?

28. What are you doing to
encourage your
employees to love your
organization?

29. Full article available here

30. Nigel McPolin is the creator and founder
of Etimes2, an Engagement Building
Platform that drives sustained behavior,
engagement and performance
throughout the organization.
Visit www.etimes2.com for more
information and a free trial