This document advertises a training workshop on making a personal impact and taking consulting to results. The workshop covers topics like integrity, sincerity, trust, worthiness, keeping commitments, taking initiative, handling ambiguity, handling pressure, and personal traits. It also discusses how to be a true professional by being a good role model, managing time well, speaking without being patronizing, and being knowledgeable. Additionally, the workshop focuses on customer satisfaction by understanding customer requirements, managing expectations, never overpromising but overdelivering, asking for feedback, and sorting out any irritants. It also addresses understanding customer needs related to brand image, margin, price, quick movement, and quality.

1. Training Workshop
on
Making Personal Impact
for
Taking Consulting to Results
www.CPC-india.net
9810033941, 9953987624

2. Integrity
Sincerity
Trust
Worthine
ss
Keeping
Commitme
nt
Taking
Initiative
Handling
Ambiguit
y
Handling
Pressure
Personal
Traits
Mob No. 9810033941
http://cpc-india.net

3. Being a True Professional
Become a good role model for others
Good Time Keepers always uses time well
Speak without being patronizing
Be knowledgeable in terms of the job,
organization etc.
Be demanding allow others to be
demanding
Mob No. 9810033941
http://cpc-india.net

4. Customer Satisfaction
Business runs on customer satisfaction
Understand customer requirements & expectations
Manage & agree on various expectations that you can
deliver
Never over promise. However do over deliver
Ask for feedback. Sort out any irritants
Mob No. 9810033941
http://cpc-india.net

5. Understanding Customer Needs
Brand
image
Margin
Price
Quick
movement
Quality
Mob No. 9810033941
http://cpc-india.net