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Customer is king

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Patrick Baumgartner
Patrick Baumgartner

Input presentation for #PoDojo Zurich Lean Coffee Session - http://www.meetup.com/PoDojo-Studio-Zurich/events/227011093/

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Customer is King?! Patrick Baumgartner patrick.baumgartner@42talents.com #PODojoStudioZH 06.01.2016
Not at All Costs!
The Good / The Bad / The Ugly Customer
8 Not so Good Relationship Signs High Contact Frequency Swaps Vendors in Your Industry and Boasts About It Your Staff Complains About Them Abusive To Your Staff Payment Issues Tends to Add or Change Scope off Work During Project/Sprint Constantly Unavailable Tries To Game The System
The 4 P Matrix Price Prospect Promotion Pain
Or The 3 Ps and one F Matrix Price Prospect Promotion Fun
But What About the Supplier?
Things a Supplier should do Be Always Friendly Speaker the Customers Language Define The Rules of The Game Early Feedback Loops Involve Customer Actively Say No! Amaze The Customer Craftsmanship … Take The Customer at Hand
Customer is King?! Patrick Baumgartner patrick.baumgartner@42talents.com #PODojoStudioZH 06.01.2016

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Customer is king

  • 1. Customer is King?! Patrick Baumgartner patrick.baumgartner@42talents.com #PODojoStudioZH 06.01.2016
  • 2. Not at All Costs!
  • 3. The Good / The Bad / The Ugly Customer
  • 4. 8 Not so Good Relationship Signs High Contact Frequency Swaps Vendors in Your Industry and Boasts About It Your Staff Complains About Them Abusive To Your Staff Payment Issues Tends to Add or Change Scope off Work During Project/Sprint Constantly Unavailable Tries To Game The System
  • 5. The 4 P Matrix Price Prospect Promotion Pain
  • 6. Or The 3 Ps and one F Matrix Price Prospect Promotion Fun
  • 7. But What About the Supplier?
  • 8. Things a Supplier should do Be Always Friendly Speaker the Customers Language Define The Rules of The Game Early Feedback Loops Involve Customer Actively Say No! Amaze The Customer Craftsmanship … Take The Customer at Hand
  • 9.
  • 10. Customer is King?! Patrick Baumgartner patrick.baumgartner@42talents.com #PODojoStudioZH 06.01.2016