The document outlines eight steps to achieve customer delight, including consistency, empathy, employee empowerment, personalization, real-time action, owning up to mistakes, personal connection, and transformation in the customer journey. It emphasizes that each step contributes to enhancing customer experiences. Additionally, it provides a brief overview of CloudCherry, a Singapore-based SaaS company specializing in real-time customer sentiment mapping tools.

1. 8 Steps
to Achieve
Customer Delight

2. 1.
CONSISTENCY

3. Time and again brands
have realised that
consistency is key
to customer delight

4. 2.
EMPATHY

5. Alarge set of
customers love the
personal interaction
and the human factor
when interacting with
their brands

6. 3.
EMPLOYEE
EMPOWERMENT

7. Empowered employees
work for more than a
paycheck

8. 4.
PERSONALISATION

9. One size does not fit all
Personalise to delight
your customers!

10. 5.
REAL-TIME ACTION

11. To Delight
your customers,
there’s no better time
than real time

12. 6.
OWNING UP

13. There’s a certain knight-like
chivalry to putting your hand up
and admitting you slipped up,
it’s also prudent to do so.
Own up to your mistakes and
delight your customers

14. 7.
PERSONAL CONNECTION

15. Personal connection can
make a huge difference in
the case of a brick and
mortar store

16. 8.
TRANSFORMATION

17. In a customer’s journey,
the transactional bit is
only a part of the larger
picture

18. About Cloudcherry
Cloudcherry is a Singapore-based SaaS Product company and maker
of the first Real-Time Customer Sentiment Mapping tool for SMBs and
Enterprises.
https://www.getcloudcherry.com/
https://twitter.com/getcloudcherry
http://bit.ly/CConLinkedIn