Uploaded byOnkar Dhongade
Customer delight
A customer is defined as the recipient of goods or services from a seller, and is recognized as the most important person in any business, as businesses are dependent on them. The document emphasizes the significance of customer service and customer relationship management (CRM), highlighting the importance of achieving customer delight. It outlines various steps and ingredients necessary for enhancing customer delight, setting it apart from customer satisfaction.
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Customer delight
- 2. Customer Means??? • Acustomer (sometimes known as a client, buyer, or purchaser) is the recipient of a good, service, product, or idea, obtained from a seller, vendor, or supplier for a monetary or other valuable consideration. • Customer is Most important person in any business Is not dependent on us , we are dependent on them. Is a part of our business- not an outsider Is the person who come to us with their needs & wants
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- 5. Parameters of CustomerDelight
- 6. Focus on CustomerDelight
- 7. Steps involved inachieving Customer Delight…
- 8. Imagine you arethe customer dealing with your business
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- 10. Inform customers ofyour intent to evoke customer delight.
- 11. Identification of weakerdivisions
- 12. Create and implementa plan.
- 13. Reward Employees forperformance
- 14. Ingredients of CustomerDelight
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- 20. Customer Delight vs.Customer Satisfaction