This is a good presentation on Customer Delight.. Customer delight is next & advanced step to customer satisfaction & produces WOW reaction. This presentation would help you to find about elements, procedure and other factors affecting customer delight. Mail me your suggestions at a380onkar@yahoo.co.in

2. Customer Means???
• A customer (sometimes known as a client, buyer, or purchaser) is the recipient
of a good, service, product, or idea, obtained from
a seller, vendor, or supplier for a monetary or other valuable consideration.
• Customer is
Most important person in any business

Is not dependent on us , we are dependent on them.

Is a part of our business- not an outsider

Is the person who come to us with their needs & wants

3. Customer Service & CRM

4. Customer Delight: Definition

5. Parameters of Customer Delight

6. Focus on Customer Delight

7. Steps involved in achieving Customer
Delight…

8. Imagine you are the customer dealing
with your business

9. Request customer input

10. Inform customers of your intent to
evoke customer delight.

11. Identification of weaker divisions

12. Create and implement a plan.

13. Reward Employees for performance

14. Ingredients of Customer Delight

15. Ingredients… continue..

16. Ingredients… continue..

17. Ingredients… continue..

18. Ingredients… continue..

19. Ingredients… continue..
Vs.

20. Customer Delight vs. Customer
Satisfaction