Trailblazers, Together discusses Salesforce's Customer 360 platform which provides a unified view of the customer through connected applications, products and data. The platform aims to help companies overcome disconnected systems and data silos to deliver personalized, omnichannel experiences at scale. It offers solutions for sales, service, marketing and more that are fully configurable with clicks instead of code.

1. Trailblazers, Together
Sergio Gutiérrez
Sr. Business Dev. Rep.
sergio.gutierrez@salesforce.com

2. Doing Well and Doing Good, Together
$17.1B
FY20
*From People, August 5, 2019,
Meredith Corporation. Used under License.
Leader in InnovationLeader in CultureLeader in Philanthropy

3. Customer Revolution: We Are All Connected
Trust
Connected Apps
& Products Voice
The Connected
Customer
Artificial
Intelligence
Blockchain
Community

4. Many Companies Are Disconnected
YOUR
CUSTOMER
YOUR
COMPANY
Disparate Systems
Siloed Data
Disconnected Customer Experiences
Inaccurate Data
Compliance GDPR & CCPA

5. Salesforce Customer 360
Trusted .
Smart .
Flexible .
Sustainable

6. Salesforce: #1 CRM

7. Outperform Sales Expectations
High velocity prospecting
Intelligent sales automation
Collaborative partner management
Integrated quoting & billing
Sell Smarter with Einstein
Insight-guided analytics
Predictive forecasting
Easy, Flexible Platform
Fully configurable with clicks, not code
Complete ecosystem
60M real-time dashboards & reports per day
World’s #1 trusted sales solution
Customer 360 Sales

8. Personalized Service at Scale
71M case interactions per day
Unified data from any source
Connected omnichannel engagement
Field service optimization
Service Smarter with Einstein
AI-powered agent workspace
Integrated automation & bots
Proactive connected service
Easy, Flexible Platform
Fully configurable with clicks, not code
Complete ecosystem
World’s #1 trusted service solution
Customer 360 Service

9. Personalized Engagement at Scale
Journey-powered email, mobile, social, & ads
Real-time, personalized interactions
Automated lead management
Market Smarter with Einstein
Intelligent customer insights & marketing analytics
2.2B personalized emails sent per day
Easy, Flexible Platform
Unified data
Connected Google Analytics
Integrated sales, service, & commerce
World’s #1 trusted marketing solution
Customer 360 Marketing

10. Connected Commerce Experiences
Omni-channel B2B & B2C commerce
Integrated marketing, sales, & service
API headless commerce
Intelligent Selling with Einstein
10% boost in revenue by enabling Einstein AI
Einstein AI-powered merchandising
Trusted Platform
Trusted by 1000’s of websites in 80+ countries
80M B2C orders for Holiday 2019
Billions of B2B orders per year
World’s #1 trusted commerce solution
Customer 360 Commerce

11. Industry-leading Trust, Security, & Availability
Built-in compliance
Integrated platform services
Automatic upgrades
Build Smarter Apps with Einstein
10B Einstein predictions per day
Point-and-click intelligent workflows
Responsive design for mobile & desktop
Easy, Flexible Platform
Elastic scale
Low-code to pro-code flexibility
Mobile-first development
World’s #1 trusted app dev platform
Customer 360 Apps

12. Smarter Analytics that People Love to Use
Visual & easy to use
Ask questions in natural language
AI & Advanced analytics
Trusted, Integrated Platform
End-to-end data & analytics capabilities
Flexibility & choice
Security & governance
Enterprise-wide Analytics for All Data
Scale to the whole organization
Interactive dashboards & collaboration
Native in the CRM workflow
World’s leading analytics solution
Customer 360 Analytics

13. Unlock and Unify Data
Integrate your systems with APIs
Intelligent data transformation
Automated security
Create Smarter Connected Experiences
API & integration marketplace
Pre-built connectors, templates, and accelerators
Easy, Flexible API Platform
Connectivity for on-premise & cloud
Full lifecycle API management
2B integration transactions per day
MuleSoft: world’s #1 trusted integration platform
Customer 360 Integration

14. Quip:
Transform business processes inside of Salesforce
Collaborative documents in CRM workflows
Trailhead:
Empowering everyone to skill up for the future
Learn in-demand skills and earn resume-worthy credentials
Industries:
Industry-specific solutions for Financial Services, Health, Government,
Consumer Goods, Manufacturing, Education, and Non-Profit
Partners:
AppExchange: The world’s leading enterprise cloud marketplace
5,000 ready-to-install solutions and consultants
Success:
Your Customer 360 digital success partner
Always-on Support Resources, Adoption and Advisory Services
Customer 360 Extended Success

15. Next Steps, Together
Create your own Customer 360
Zoom in on the specific solutions
you need for your business
Visit Trailhead.com
Learn more,
free and online
Attend a Salesforce event near you
Join sessions & network
with your peers