Curtis Gustke has over 30 years of experience in customer service, sales, and management roles. He is seeking a long-term management position with an emphasis on teamwork. His background includes positions in retail sales, billing systems operation and training, customer service management, and store management.

1. CURTIS GUSTKE
Po box 776 Clewiston Fl 33440
Phone : (954-854-3402)
Eagle@startmail.com
Professional Summary
Seeking Management Position with Long term employment with a team Oriented company
Work History
Sales Associate . 11/2014 to Present . Home Depot Wellington Fl.
Help Customers find what they are looking for and bring it down from top stock Useing an order picker, Lift truck,
Fork lift, BallyMore. Pull customers orders so they are waiting at pick up for them when they arrive at the store . Unload
trucks and do shelf maintaince .
Billing Systems Operator/Trainer, 08/1989 to 11/2014 American Express – Weston, FL Subject Matter Expert/ Train the
Trainer and associates, Operated Pitney Bowes mailing machines . Responsibilities
(not limited to):Set up and operate inserter Mail meter equipment First Class and Standard Class mail
sorting Multi-sheet feed inserters with 2D camera systems Trouble shooting equipment as needed. Preventative
maintenance as scheduled Adherence to QC policies and procedures Other areas as assigned.
Customer Service Manager, 01/2005 to 06/2007Walmart – Clewiston, 33440, FL Primary responsibilities. Investigate
customer's problems and find solutions. Communicate with customers via phone, email, or letter. train, customer service
agents. Handle major incidents that cannot be resolved by agents.
Resolve complaints and order issues. Ask customers to provide feedback on agents and customer service experience.
Keep abreast of new company products and services. Issue refunds to customers. Oversee product exchanges and returns.
Analyze data and statistics. Compile and print reports on overall customer satisfaction. Isolate and identify areas of
improvement. Work with management on customer service initiatives.
Store Manager, 01/1995 to 03/1997Circle K – Phoenix, AZ
Recruit, hire and train positive, enthusiastic employees, ensuring excellent customer service. Develop and assign
tasks appropriately to ensure the site is clean, adequately stocked, organized and well kept based on Circle K
standards. Maintain a professional and supportive image among subordinates and supervisor. Schedule employees
within Circle K guidelines to maximize customer service and maintain site image. Implement non-discriminatory
related management skills while hiring, counseling, motivating, and separating employees. Develop positive and professional
relationships with all suppliers. Promote excellent service and resolve customer complaints in a timely, professional manner.
Promote and ensure a safe, positive public image within the neighboring community. Evaluate and develop specific action
plans to address the needs of the site in order to reach desired objectives. Analyze daily sales and expense information and
take appropriate action to maximize sales and net profit. Budget and forecast
P&L lines, as well as understand and manage merchandise margins. Safeguard and account for all money received and
disbursed.
Pay load / Forklift operator 06/1978 to 08/1989Sentry Insurance Complex and Sentry World golf course– Stevens Point
WI Operated Lawn mowers Backhoes, Pay loaders, Fork lifts did planting of trees, plants and grass. Sprayed for weeds
,trimmed trees applied fertilizer.
Customer Service Rep, 01/1995 to 10/1997ManPower / US post office – Phoenix, AZ Received incoming phone calls in
regards to zip code look ups, Express mail tracking and certified mail questions. the US Post office

2. Education
High School Diploma: 1978
Stevens Point Area Senior High School - Stevens Point, WI
Certified and licensed in Refrigeration repair: Refrigeration, 1983
Arizona Refrigeration School - Phoenix, AZ
Licensed Realtor: real estate, 1979Mid-State Technical College - Wisconsin Rapids, WI