Marc Ernst is applying for a supervisory position. He has over 10 years of management and supervisory experience, including 8 years as a manager at Walmart. He has a degree in business management with an emphasis in sales. Ernst has experience in various roles at Walmart including customer service manager, overnight support manager, and front end manager. He is seeking a new opportunity where he can utilize his unique skills and experience in retail management, customer service, and sales.

1.  Marc Ernst 4324 Kings Acres Dr. High Ridge Mo.63049 Phone #3145562108
July 17th, 2016
To Whom it may concern:
As a Manager at Walmart for over eight years, I have dealt with all types of customers and
always send them home satisfied. It is a thin line that management walks keeping the customers
satisfied while protecting the integrity and profit margin of their respective company. I also have
five years in retail electronics solutions, and was Best in Sales in 2011 and 2012 and associate of
the year in 2010, before I went into management. Having managed hundreds of people at one
time, I know the importance of teamwork. You live and die by the abilities and success of your
team. A team lives or dies by the aptitude of its leader. This is why I am uniquely qualified to
assume a supervisory position for your company. I have raised my store from 8th ranked in
customer service in our market to 1st. A distinction I am very proud of this achievement and
hopefully it is one that shows my commitment to excellent customer service. As well making my
store number one in credit card applications in our region of over a hundred different Walmart’s.
I also have a Degree in Management with an emphasis in Sales because profit matter too.
After you have examined the enclosed resume for a detailed list of my qualifications, I would be
happy to answer any questions you may have. Please call me at (314-556-2108) so we can
arrange an interview and discuss how my unique set of skills will not only fit into Best Buy’s
unique style but how my skills complement your business directives perfectly.
Sincerely,
Marc T Ernst.
MARC T. ERNST
4324 KINGS ACRES DR.
HIGH RIDGE, MO.63049
HOME: 3144980914 CELL:3145562108 E-MAIL: Makko1171@Gmail.com
SUMMARY OF QUALIFICATIONS:
 I HAVE OVER 10YEARS OF MANAGEMENT AND SUPERVISORY EXPERIENCE
 20 YEARS OF SALES AND CUSTOM SALES EXPERIENCE.
 ASSOCIATE DEGREE IN BUSINESS MANAGEMENT WITH EMPHASIS IN SALES

2.  FOUR YEARS OF WHICH WAS SPENT AS A CUSTOMER SERVICE MANAGER DEALING DIRECTLY
WITH THE CUSTOMERS AND SOLVING ANY ISSUE THAT THE CUSTOMER WAS EXPERIENCING TO
PROVIDE A BETTER OVERALL IN STORE EXPERIENCE.
 THREE YEARS AS AN OVERNIGHT SUPPORT MANAGER IN CHARGE OF SUPERVISING ASSOCIAT ES
STOCKING TASKS, BINNING FREIGHT, UNLOADING THE TRUCK, MAINTENANCE AND RECEIVING
ALL DELIVERIES AND ENSURING THE STORE LOOKED GRAND OPENING READY EVERY DAY.
 I HAVE FIVE YEARS OF SALES EXPERIENCE SPECIALIZING IN ELECTRONICS.
 LED THE MARKET IN SALES IN BOTH 2010 AND 2011 IN ELECTRONIC MERCHANDISE.
 COMPETENT IN MICROSOFT WORD, EXCEL, ACCESS, POWERPOINT AND PUBLISHER.
 COMPETENT IN WEB RESEARCH, MARKETING, SALES, ORAL COMMUNICATION, AND RECORDS
MANAGEMENT.
 FAMILIAR WITH ALL FORMS OF SOCIAL MEDIA AND MULTIPLE DIFFERENT MARKETING
TECHNIQUES
EXPERIENC E:
FRONT END MANAGER AT FENTON WALMART STORE #0805 FOR TWO YEARS, OVERNIGHT SUPPORT MANAGER
KIRKWOOD WALMART STORE #2694 FOUR YEARS, CUSTOMER SERVICE MANAGER KIRKWOOD WALMART FOR
THREE YEARS, AND ELECTRONIC SALES ASSOCIATE FOR THREE YEARS.
 AS AN ELECTRONICSSALES ASSOCIATE I WAS REQUIRED TO HAVE EXTENSIVE KNOWLEDGE OF ELECTRONICS,
INCLUDINGWARRANTIESAND SPECIFICATIONSAND EQUIPMENT INSTALLATION.
 AS A CUSTOMER SERVICE MANAGER I DEALT DIRECTLY WITH ANY ISSUES WITH THE OPERATIONS AND
EQUIPMENT,CASHIERSAND CUSTOMER COMPLAINTS,AND RESOLVE THEM.
 AS AN OVERNIGHT SUPPORT MANAGER I HAD TO BE CERTIFIED IN THE FORKLIFT, ELECTRIC PALLET JACK,
WALKIE STACKER AND ELECTRIC LIFT. RECEIVED ALL DELIVERIES AND CONFIRMED, AND LOGGED THEM IN. I
WAS REQUIRED TO MAKE SURE THE OVERNIGHT STOCKERS AND CLEANING CREW WERE COMPLETING THEIR
TASKS IN A TIMELY MANNER AND ENSURE ON A DAILY BASIS THAT THE STORE WASSTOCKED AND SPOTLESS
BY 7 AM EVERY MORNING.
 AS A FRONT END MANAGER I DO SCHEDULING FOR ALL OF CUSTOMER SERVICE, MONEY CENTER, CUSTOMER
SERVICE MANAGERS, CART ATTENDANTS AND MAINTENANCE ASSOCIATES. I ALSO PROVIDE TRAINING AND
FEEDBACK WITH AN EMPHASIS ON RAISING ASSOCIATE MORALE AND IN KEEPING MY STORE UP-TO-DATE ON
NEW POLICIES, PROCEDURES AND EQUIPMENT. I ALSO AM RESPONSIBLE FOR CASH DEPOSITS AND CHANGE
ORDERS THAT ARE DROPPED OFF AND PICKED UP THROUGH GARDA ARMORED CAR SERVICES. ALSO I AM
LICENSED TO SELL FIREARMSTHROUGH THEA.T.F AND HAD TO PASSA BACKGOUND CHECK TO HAVE
ACCESS TO THESAFEAND SELL FIREARMS.
EDUCATION:
LINDBERGH HIGH SCHOOL
GPA 3.0 (4.0=A)
SAPPINGTON MO.63026
JEFFERSON COLLEGE, MO.
MAJOR: BUSINESS MANAGEMENT WITHAN EMPHASISIN MARKETING
AA DEGREE EXPECTEDMAY 2018, G.P.A IN MAJOR 3.5 (4.0=A)
EXTENSIVE TRAININGIN ASSOCIATE AND CUSTOMER INTERACTIONS,SALESAND MARKETING

3. REFERENCES:
MARC T. ERNST
4354 KINGS ACRES DRIVE.
HIGH RIDGE MO.63049
HOME #:314 556-2108 CELL #:314 5562108 E-MAIL:MAKKO1171@GMAIL.COM
TOM YARBROUGH MARY MATTHES
STORE MANAGER STORE MANAGER
FENTON WALMART ST#0808 KIRKWOOD WALMART ST#2694
(636)343-3009 (314)835-9406
MRS. JANE SMITH
HUMANRESOURCE COORDINATOR
JEFFERSON COLLEGE MO.
1000 VIKING DR. HILLSBORO, MO.
63050