1. PANKAJ DAS
E-mail Id:pankajdas.8982@gmail.com | Contact: 8982425262
CAREEROBJECTIVE
Looking fora challenging and responsible position to provecredentials in a professional organization providing a
good environment along with opportunities for development and growth.
PROFESSIONALSUMMARY
 A result oriented professional with4 years of good experience in System Configuration, Installation, Database
Management, Data Warehousing and Customer Service.
 Currently working with BP logistics Pvt.Ltd., Raipur as a MIS Executiveand previously associated with
Mphasis, (City)
 Skilled in identifying and managing upgrades of quality softwareand hardware.
 Pursuing Bachelor of Commerce (B.Com)from Kalinga University, Raipur (2014-2017)
 A dedicated individual withgood communicationskills and efficiency todeliver quality workand prove an
asset to an organization.
AREAOF EXPERTISE
System Configuration
Installation
Database Management
Data warehousing
Liaison & Coordination
Customer Service
WORK EXPERIENCE
BP logisticsPvt.Ltd., Raipur Sept’14-Dec’16
MIS Executive
Key Deliverables
 Managing and monitoring installation and upgradation of hardware and software.
 Collaborating with MIS team members in the development and organization of information systems.
 Preparing managing and distributing documentation of security procedures and suggestions forupgrades and
improvements
 Generating timely and accurate reports foranalysis and creating MIS/ Dashboard report and presenting it to
the concern department.
Mphasis,(Raipur) MM’12-MM’14
Customer Service Representative
Key Deliverables
 Handled customer calls and emails for evaluating and solving problems.
 Worked closely with the management to analyze the effectiveness of customer serviceand made
recommendations for changes.
 Providedcustomers with regular reports and feedback on their service requests and offered feedbackon
future product development, features and functions.
 Answered customer questions regarding the technical capabilities of products and service and maintained
good relationships with the customers.
ACADEMIC QUALIFICATION
 Pursuing Bachelor of Commerce (B.Com)from Kalinga University, Raipur (2014-2017)
 A Certified Industrial Accountant (CIA)from The Institute of Computer Accountant (ICA), Raipur in 2014
 Higher Secondary SchoolEducation from Advani Oerlikon Govt.Higher Secondary School, Raipur in 2009

2.  Secondary School Educationfrom Advani Oerlikon Govt.Higher Secondary School, Raipur in 2007
PERSONALATTRIBUTES
Hardworking and Dedicated Good communication Quicklearner
Multitasking Analytical skills Ethicaland Trustworthy
PERSONALSNIPPETS
Date ofBirth:8th March, 1991
Address:KBT 335, Kabir Nagar, Tatibandh, Raipur (C.G) – 492099
LanguagesKnown:Hindi,English & Chhattisgarhi