1. HANGMINTHANG HAOLAI
Contact: +971525625670
+971554805152
Email: haolai07@gmail.com
Address: 105, Habib bakery, Hor al anz, Dubai, UAE.
Objective: Seeking a challenging role with reputed organization where I can utilize and
enhance my acquired skills during my career of 6 years.
WORK EXPERIENCE
CFC (Countrywide Financial Corporation, Home Loans) Mumbai, India from
October 2007 till December 2008
Senior Team Member (Customer Service):
 Received inbound calls from the clients which is based in The United States and assisted
them with their payment and queries.
 Collect payments or deposits, determine service requested and charges.
 Interact with clients through telephone to provide information about services or products,
cancel accounts, renew accounts, or obtain complaint details.
 Record details of inquiries, comments or complaints, transactions or interactions and
takes action in accordance to it.
 Analyze all issues and recommend alternate solutions to ensure effective resolution.
Bank of America (BA Continuum) Mumbai, India from January 2009 till June 2014.
Team Developer:
 Assisted supervisor in allocating daily workloads to the team and send reports to the Line
of business (LOB) at the end of the shift.
 Working on Mortgage loans which are based in The United States. Assigned, refer out,
and sometimes cancel the loans as per the flowchart and job aid.
 Handles incomings and outgoing call in regards to work related issues to the Line of
business (LOB) in the United States.
 Also handles the team in absence of the supervisor.
 Analyzing documents and preparing test cases as per the requirements of the application.
 Preparing daily status reports and weekly progress reports.
 Uploading completed works in the SharePoint using Data Loader for the LOB.

2. KEY SKILLS :
 Customer Service
 Collections
 Salesforce CRM
 Citrix (Homesaver, Homebase, WPT, etc)
 SharePoint
 Microsoft Office
 Email services
 Quality Analysis Data
 AS400
 Ciwi.
SIGNIFICANT HIGHLIGHTS
 Attained celebrating performance points for performing exceptionally well and,
 Recognized as an excellent team player month on month basis.
EDUCATIONAL QUALIFICATION
 Bachelor of Arts in Political Science with 61% marks in the year 2010, Manipur
University, India.
EXTRA CURRICULAR ACTIVITIES
 Point of contact for all team events and outings.
 Organized and coordinated many sport events.
 Actively participated in cultural activities at School and College.
PERSONAL DETAILS
Nationality : Indian
Date of birth : 4th March’1983
Passport No : M4274636
Valid till : 11th December’2024
Language known : English and Hindi.
Hobbies & Interests : Music, fashion, football, and surfing Internet, etc.