1. CURRICULUM VITAE
Personal Details
Full Names : Tlamelo Gojamang
Place of birth : Moiyabana, Central District
Date of birth : 9th August 1987
Language Proficiency : Setswana, English
License number : 384089
Contact Details
Address : P.O. Box 502687, Gaborone
Mobile : 75933015/73100070
E-mail : tlamelo1987@yahoo.com
Career Objectives
To join an organisation that would allow me excel and realise my potential in human
resource management.
Profile
I am an energetic, result oriented individual with an established performance record
and expertise in customer relationship management and people management. A
resourceful, self directed individual who is innovative and career driven. I have an
excellent analytical and organisational skills and also possesses strong interpersonal
skills. I thrive in atmosphere of challenge and can easily adapt to new work situations. I
have a proven track record of completing work assignments on time. I strongly believe
that customer service and quality work are primary factors of success in any
competitive organisation.
SUMMARY OF EXPERIECE
 1 year experience as Sales Executive – Holly Fern Tissue (PTY) LTD
 1 year experience as Customer Relationship Officer – Pick N Pay
 2 year experience as Diamond Polisher – Motiganz Diamond Group
 4 months working as Human Resource Assistant- Office of the President
SUMMARY OF SKILLS
Communication Skills
I have high level of writing and excellent verbal communication skills as attested on the
job description developed.
Organizational and Time Management Skills

2. I have developed a personal time management plan that details daily entries, this
method has enabled me to prioritize tasks and ensure work is completed on time.
Staff Relations
I am committed to maintaining good work relations to maximize productivity and
synergy. I have a good listening skills. This is beneficial with staff enquieries and
complaints to identify the special areas of their needs and work through any issues of
their concern.
Teamwork
I have worked as part of a team during past endevours and at college. I will work
closely with the other team members to foster an open communication envirnment by
regularly discussing issues of company interest. This will be important in enhancing great
team spirit and morale.
Computer Skills
I have developed proficiency in computer skills and operation of computerized
information systems.
Ability To Maintain Confidentiality
I value my ability to act in a confidential and sensetive manner with information of a
discretionary nature.
Education
Qualification : Diploma in Human Resource Management
Institution : Institute of Development Management
Completed : May 2014
Undertaken the following units as one of the major areas of study:
 Recruitment & Retention
 Employment Relations
 Organizational Behavior
Qualification : Certificate in Human Resource Management
Institution : Institute of Development Management
Graduated : May 2010
Undertaken the following units as one of the major areas of study:
 Information Technology: Microsoft Word, Power Point, Excel & Publisher
 Economics: Demand, Supply, Micro& Macroeconomics, Banking, Inflation &
Elasticity

3.  Business Organization: Finance, Management by Objectives, Personnel &
Communication
 Behavioral Science: Personality, Managerial Activities, Delegation, Motivation,
Leadership etc.
EMPLOYMENT HISTORY
Office of the President
January 2015- April 2015
Position/title :Human resource Assistant
Responsibilities/Achievements :
 Setting appointments,arranging meetings,maintaining calendars,copying
files,entering data into computer system
 Creating and distributing documents 7 providing customer service
 Answering questions,opening mail and transfering phone calls
 Maintaining policies and HR Records
 Handling employee concerns and helping with recruitment
 Administering compansation and organizational programms
Motiganz Diamond Group
April 2010 – April 2012
Position/Title : Diamond Polisher
Responsibilities/Achievements :
 Prepared material for polishing diamonds
 Supervised a team of eight (8) polishers and this led to a 50% in improvement in
productivity
 Set targets that were to be met by my team and this led to improved focus by
the team
 Completed evaluation forms for my team’s daily productivity
 Recieved excellent evaluations from my team
Pick N Pay
June 2008 – April 2009
Position/Title : Customer Relationship Officer
Responsibilities/Achievements :
 Recommended customer needs to management which led customer focused
service
 Initiated a hands on approach to customer complaints which resulted in 60%
reduction in customer complaints
 Initiated a customer retention programme which led to an increase in repeat
customers
 Recommended a customer survey instrument which resulted in the organization
appreciating customer demands

4.  Recommended topics to be included in training programmes on customer
services
 Participate in meetings and workshops on customer management
 Participate actively in the daily corporate life of the organisation
 Submitted reports on customer management activities
 Coordinated with other departments of the organisation on customer
management issues
Holly Fern Tissue
August 2007 – June 2008
Position/Title : Sales Executive
Responsibilities/Achievements :
 Prepared daily dispatch figures for delivery
 Recommended daily sales targets to management and this resulted in profits
increasing by 20%
 Attended workshops on business acumen and other related subjects on behalf
of the organisation
 Evaluated sales figures and this resulted in improved planning for the
organisation
 Recommended distribution tactics for the products which led to improved
customer base
REFEREES
Mr. Tserere Ms. S. Mpoeleng Mr Bruce Milan
Naledi Development Trust IDM Pick n Pay Molapo Crossing
P O Box 1026 Course Coordinator Private Bag 003
Gaborone seetie@idmbls.com Gaborone
Tel: 3908860 Tel: 71481470 Tel: 3939317
Miss Chenthu Chiseki Mrs Goabaone T McDonalds
Office of the President Principal Admin Officer
Private Bag 001 Office of the President
Gaborone Private Bag 001
Tel: 3950974 Gaborone
Tel: 3950906