Curriculum Vitae - Sally Shisia (2)
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Sally Shisia is seeking a customer service position in a hotel utilizing over 6 years of experience as a waitress and server assistant. She has worked in several roles in the hospitality industry including waitress, assistant head waitress, and bar stewardess. Her skills include serving food and beverages, maintaining inventory, greeting patrons, taking orders, and ensuring customers are satisfied. She is proficient in English and French and holds a Certificate of Secondary Education from The Aga Khan High School in Nairobi, Kenya.
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- 1. CURRICULUM VITAE SALLY SHISIA Cell: +971565734956 Email: salliesishia@yahoo.com CareerObjective Seeking a position as in customer service with your hotel utilizing exceptional hospitality skills and ability to provide prompt and courteous service to the patrons in order to maximize revenue and customer satisfaction. Personal Profile Nationality: Kenyan Marital Status: Single Profession: Hotel Management& Customer Service Skills and Experience Summary Over 6 years experience as a waitress and server assistant Highly skilled in serving food and beverages to guests and patrons Knowledge of standard operating procedures of hotels and resorts Well versed in presenting bill and accepting payment Adept at maintaining inventory of beverages and wine glassware Demonstrate ability to greet patrons, present menus, make suggestions, and reply questions Hands-on experience in taking orders and relaying to kitchen and bar staff Able to assist guests in menu selection and provide accurate and detailed information Professional Experience Period: Jun 2015 to 2016 Position: Waitress Company: Jumeirah International L.L.C (Zabeel Saray) Roles & Responsibilities Present menus and respond any questions regarding menu items Serve food & beverages Check regularly with quests to make sure that they are enjoying their meals Take dishes & glasses away from tables or counters Inform patrons of each day specials Describe meals constituents and cooking methods to patrons Cleaned and set tables of restaurant standards Performed buffet set-up and replenished items Cleaned stations and swept floors Deposited dishes properly in the dish room
- 2. Period: April 2012 to 2014 Position: Assistant Head Waitress Company: Creative Kitchen, Nairobi Kenya Roles & Responsibilities Writing food orders and beverages on order slips Memorizing orders Entering orders into computers micro system for transmittal to kitchen staff and bar staff Cleaning tables and counters after patrons had finished dining Stocking service areas Described and recommended wines to customers Performed buffet set-up and replenished items Able to assist guests in menu selection and provide accurate detailed information Period: August 2007 – February 2008 Position: Waitress Company: Safari Park Hotel, Nairobi Kenya Roles & Responsibilities Present menus and respond any questions regarding menu items Serve food & beverages Check regularly with quests to make sure that they are enjoying their meals Take dishes & glasses away from tables or counters Inform patrons of each day specials Describe meals constituents and cooking methods to patrons Cleaned and set tables of restaurant standards Performed buffet set-up and replenished items Cleaned stations and swept floors Deposited dishes properly in the dish room Period: March 2008 – April 2009 Position: Waitress Company: Art Café Coffee & Bakery, Nairobi Kenya Roles & Responsibilities Great guests and accompany them to their tables Present menus and respond and questions regarding menu items Serve food and beverages to patrons Check regularly with guests to make sure that they are enjoying their meals Take dishes & glasses away from the tables Cleaned and set tables of restaurant standards Period: May 2009 – April 2012 Position: BarStewardess & Waitress Company: Que Pasa Bar & Bistro, Nairobi Kenya Roles & Responsibilities Ensured customers receive courteous service at all times Prepare tables for meals Maintain high standards of hygiene in the restaurant and ensured that the restaurant was clean and tidy Cleaned dishes and glasses from tables or counters
- 3. Educational Background Course: Kenya Certificate of Secondary Education The Aga Khan High School, Nairobi Period: 2001-2004 Course: Certificate of Primary Education Sega Junior School, Nairobi Period: 1993-2000 Language proficiency English and French (Fluent both written and spoken) Hobbies &Interests Reading, Traveling and meeting new people Referees: Available upon request Declaration: I Sally Shisia declare that the above information is true to the best of my knowledge.