Vicky Ortiz has over 30 years of experience in business management, marketing, and small business consulting. She holds a Bachelor's degree in Technical Management and has owned and operated several small businesses. Currently, she works as a Business Advisor providing assistance to startups and existing businesses, and also continues to own and operate her mobile jewelry business, SilverMoon950.

1. Vicky Ortiz
A: 8910 Whitney Ave. 5J Elmhurst, N.Y. 11373│C: (347)768-0929|E: jvjaorg@aol.com___
BUSINESS GROWTH & DEVELOPMENT STRATEGIST
 Successful and passionate entrepreneur with three years’ experience owning and
operating a small business
 Hands-on experience in business planning, market penetration, sales and
marketing and visual merchandising
 Excellent communication and interpersonal skills with the ability to build lasting
relationships with clients, colleagues and management
 Possess strong multi-tasking abilities, needing little or no supervision
 Proficient in Microsoft Office Applications (Word, PowerPoint, Excel)
EDUCATION
DeVry College of New York, New York, NY
Bachelor of Professional Studies in Technical Management
Expertise: Small Business Management & Entrepreneurship
Relevant Coursework: Op Issues in Small Business Management, E-Commerce for
Small Business, Project Management, Introduction to Business and Technology,
Customer Relations, Small Business Management & Entrepreneurship, Marketing,
Business System Analysis
New York Restaurant School, New York, NY
Pastry Chef
Graduated: 2002
Christine Valmy Make-Up Artist School
Certify Make-Up Artist
1998
Crown Touch TM
Certify Color Consultant
1996
Centro de Formacion en Turismo, Lima, Peru
Expertise: Hotel Management
Graduated: May 1985
PROFESSIONAL SKILLS
Budgeting and Forecasting│Customer Service│Strategic Business Planning
Business Plan Writing|Product Marketing|Product Demonstrations| Brand Creation|Visual
Merchandising
Vendor Management |Client Acquisition| Small Business Consulting
CONSULTING EXPERIENCE
Self-Employed, New York, NY
Small Business Consultant
Nov 2012-Present

2.  Provided counseling to three local entrepreneurs interested in starting their own
business
 Assisted with developing company concepts, writing business plans and strategic
sales and marketing
PROFESSIONAL EXPERIENCE
Small Business Development Center SBDC
Aug 2015-Present
Business Advisor
 Provide one-on-one business advisory and technical assistance to start-up and
existing businesses
 Teach clients to do their own industry research using Google Trends and
 Teach clients to do their marketing analysis by studying their competition using
Google Maps.
 Assist clients with marketing strategy for start-up and expanding businesses
SilverMoon950, New York, NY
Oct 2012-Present
CEO Operations and Marketing
 Create, own and operate mobile business selling handcrafted jewelry and
accessories from Peru
 Source and purchase goods from native suppliers and vendors
 Market and sell goods in local flea markets and fairs
 Manage all visual displays and merchandising
Hallmark Marketing Co. LLC, Queens, NY
Retail Merchandiser
Feb 2011 – June 2012
 Maintained order and displays of greetings card departments at Toys R Us,
Barnes & Noble, and BJs stores
 Developed and maintained excellent relationships with management and staff of
each store
 Resolved customer inquiries and issues pertaining to Hallmark products
The Three Bakers, Jackson Heights, NY
March 2002-December2002
Partner
 Private Pastry Instructor for small bakery owners
 Organized group pastry classes
 Developed marketing plan for targeted customers
J&V Enterprises
Jan 1998-March 1999
Owner
 Marketed and sold make-up artist/color consultant services
 Provided color and wardrobe consultation for business professionals

3.  Provided Skin Care services
Ramada Milford Plaza Hotel, Manhattan, NY
Aug 1992 – Aug 1995 Reservation Representative
 Provided excellent service to customers booking, canceling and rescheduling
hotel reservations
 Exceeded daily sales and reservation goals.
 Maintained daily, weekly, and annual reservation reports; compiled and sent
reports to RAMADA home office
Grand Union Tours, Union City, NJ
Summer 1990 – Summer 1999 Tour Guide Operator
 Managed all check-ins, boarding and departures for tours
 Provided friendly customer service to all guests on one to four day trips
 Selected new destinations for business, planned and managed trips
Acosta Hotel, Iquitos, Peru
March 1982–Oct 1987
General Administrator
 Designed and organized hotel operations
 Established controls in each operation department
 Recruited and trained personnel
 Designed and implemented personnel training programs
 Created an aggressive marketed program targeting successfully to tourists from
the USA and Europe
OTHER PROFESSIONAL EXPERIENCE
Board of Elections, Queens, NY
Chairperson (Temporary)
Sept 2013-Nov2013
 Organized physical layout of polling area
 Managed work activities of inspectors at the Election District
 Completed and checked forms booklet
 Resolved customer inquiries and issues pertaining to locate correct Election
District
Census Bureau, Elmhurst, NY
Enumerator
Spring 2004 and Spring 2010
 Conducted interviews in assigned areas following stringent guidelines and
confidentiality laws
 Answered residents’ questions pertaining to census purpose
 Recorded census data with accuracy standards while maintain high production
rates
 Maintained records of job expenses
 Resolved escalated cases from other enumerators

4. Homeschool Educator, Elmhurst, NY
Educator / Test Administrator
Sep 2000-Jun 2008
 Elaborated the school curriculum yearly
 Submitted quarterly reports to the Department of Education
 Helped other parents to start their homeschool endeavors
 Designed and planned extra curricular activities for LEAH (Loving
Education at Home)
 Collaborated with the production of the “1776” musical play with
NYCHEA (New York City Homeschool Educators Alliance)
LEADERSHIP AND ACTIVITIES
Chamber of Commerce
Continue education workshops
Toastmaster
Member
Nov-2014 to Present
LEAH
Member
Aug 2004-Jun 2009
NYCHEA
Member
Feb 2001-Jun 2004
Presbyterian Church, Queens, NY
Enabler for the Women of the Presbyterian Church
Jan 1996- Jan 1999
American Cancer Society
Volunteer for the Look Good Feel BetterProgram
Oct 1994-Nov 1997
Hotel and Restaurant Association, Iquitos, Peru
Member
Jan 1983-Oct 1987