1. Address: State of Kuwait
Phone : +965-99839562
E-mail : ramzi.alzeer@its.ws
Ramzi Al Zeer
Summary of Qualifications
• Accomplished Information System professional of experience providing technical and project management in software
implementation, migration, support, maintenance, systems development, user training documentation, and support of a
variety of Telecom Customer care and Billing systems.
• Ability to manager large teams and delivers large scale IT projects in time and budget.
• Expert in Oracle relational database design and normalization with Unix experince in different platforms such as
HP,SUN, …
• Highly organized, analytical professional with history of completing projects prior to deadlines, utilizing problem solving
abilities to identify client needs to design and implement successful technical solutions
• Able to quickly master new technology and ability to Handle all levels of staff and clients.
• Works in Billing system areas such as SOM, CRM, ARM, INV, GLI, VPN, RET, TABS API, IVM, Interconnect, CCM,
Notification, Excalation, Task Management, Campaign, Tools and Utilities, PrintSoft PReS Extraction, Printsoft PReS
Frontend, ViewPReS, Mediation, Rating, Roaming, Provisioning, CMS, Billing, and with different aspects like analysis,
development, integration, testing, support & operations.
• Other products supported in different group: SQL, PL/SQL, SQL-Plus, Unix Fundas, Oracle AS Admin I, UNIX Admin I,
Oracle DBA I, Shell Scripting, Oracle AS Admin II, Advanced SQL & PL/SQL, Advanced SQL Tuning
• Directing, leading and consulting a team of highly skilled professionals Integrated on the Telecommunication Company.
• Studied existing legacy systems to determine functionality, architecture, and business procedures and offerings, Created
Architecture, functionality and processes diagrams of existing systems, Aligned functionality and processes to be
migrated into new systems architecture, and created data and processes flowcharts, Analyzed data supporting legacy
systems for quality evaluation process and for a high level mapping into new systems.
• Created detailed project plans and tasks, migration strategy and methodology, and testing methodology and phases.
“Resource planning“determine skill set needed and their man hours to complete project plans. Interviewing and selecting
processes of qualified professionals to execute project plans. Work with solution architecture to finalize system
architecture and network topology
• Coordinated implementation of various testing procedures and stream-lined quality initiatives. Led major data migration
projects and is well conversed with the complexity of managing migrations programs that involve legacy systems.
• Worked on end to end solutions to supporting rating, mediation, billing and extracts, interfaces, monitoring, reconciles,
revenue assurance and production control, performance, and numerous other.
• Worked on other Projects included installation, research, troubleshooting, and testing.
• Provide the necessary Support of contract maintenance for GSM Billing Customer.
• Preparing and responsible for testing, accepting new versions and upgrading software before the installation (User
acceptance & Quality Assurance).
• Involved many times within the process of Developing & Designing Systems (S/W Engineering Phase) for a lots of
projects such as Interconnect System, GSM billing & customer care System etc
• Good Experience with ORACLE data base especially for generating SQL, PLSQL scripts, Pro* C Routines, dynamic link
library (dll) etc. Working with CASE TOOLS as well
• Give unlimited support to all team member whether they are Juniors or seniors
• Established several Health Check processes for environment, applications, and systems resulting in timely identification
and resolution of problems.