1. Name Al-Hassan Mohammad Shabir
Address Badieah Road, P. O. Box 290261, Riyadh 11362, Riyadh, Saudi Arabia
Contact Email: shabirhassan@hotmail.com Mobile : +966 - 553202099
Profile • Currently working as Business and Technical Solutions Architect, Internet of
Things
• Over 30 years of progressive experience in Project Management and Software
Development / Delivery with strong problem solving capabilities, analytical
skills, high quality throughput that can be applied to any company’s overall
structure to deliver strategic business results, .
• Successfully planned, directed, and managed PMO & several IT projects
ensured all deliverables meet Project Schedule, Budget, and Quality according
to project plans.
• Setup of PMO Framework (Policies/Process/Procedure) to help manage all
Business and IT projects for clients according to the Leading Project
Management Practices.
• Hands-on experience in Data Migration and proven record in implementing
CRM/Billing, and data Migration strategy and framework based on
international standards and best practices, in line with the organization
business objectives and strategic goals
• Excellent experience in technical writing in relation to RFP, scope of work,
methodologies, and system performance KPI/goal indicators to facilitate
execution across the organization.
• Managing Day-to-Day Managed Operations of IT Service Systems with yearly
revenue that exceeds 10 $ Million.
• Solution oriented, with a successful track-record of managing and
implementing complex business critical projects, often surpassing established
performance KPIs. I have the ability to understand the business requirements
and translating its needs into achievable IT and business projects.
• Build IoT Solutions including the Design considerations and IoT Security
• Excellent client and vendor management with an experience in large scale BSS
implementation.
• Experience of leading/managing/working in multi-cultural, multi-national and
multi-lingual teams in USA, UK, Europe, Middle East and India.
• Have worked in all stages of software development life cycle, having end-to-
end delivery involving scoping study, project & resources planning, solution
design, development, testing, integration, solution delivery, support and
maintenance of various systems including Mediation, Billing, Roaming, FMS,
Financial Systems etc…for telecom operations.
• Received two ‘Special Individual Award’ and a Gold Medal for my
performance, dedication and hard work.

2. Employment History:
Service Line /
Package
Experience
• Billing – ICMS / Convergys – Geneva/IRB Billing
• Data base – Oracle, DB2, DB2/400
• OSS/BSS
Duration Position Company Location
May 2011 – to Present SR IT Solution Architect Tata Consultancy
Services (TCS)
Riyadh, KSA
May 1998 – to April 2011 Sr. Project Manager / Sr.
Business/ Systems Analyst
SBM/IBM Riyadh, KSA
Apr. 1997 – April 1998 GSM Billing Specialist Lucent Technologies, Inc. Riyadh, KSA
July 1992 – July 1996 Assistant Director of
Information Technology
Div.
Saudi Telecom Riyadh, KSA
July 1990 – June 1992 Systems Programmer Saudi Telecom Riyadh, KSA
June 1984 – May 1990 Systems Programmer -
MVS
Saudi Telecom Riyadh, KSA
April 1983 – May 1984 Shift Leader Saudi Telecom Riyadh, KSA
April 1982 – March 1983 Application Programmer Saudi Telecom Riyadh, KSA
The BCCS (Billing and Customer Care System) project is a land mark project for Aljawal
mobile business unit of STC (Saudi Telecom Company, the largest Telco Operator in the
Middle East with over 20+ Million Subscribers.) to introduce best in class business processes
and systems based on industry best solutions in order to manage growth and competition.
The BCCS project is aligned with the eTom process framework of the TM Forum.
As Senior Project Manager and Systems analyst, I performed the following tasks and
successfully delivered the BCCS Billing Project:
 Managed various key areas of the program such as Billing, CRM, Roaming, and Data
Migration. Responsibilities included Planning and monitoring the overall project
progress, resolving issues and initiating corrective actions.
 Ensured adequate allocation of resources and skills in-line with the project timelines.
 Developed and implemented new Processes and policies which were essential for success of
the project.
 Worked closely with the business partners to define business requirements, identify gaps,
and validate over-all solution architecture.
 Reported Project progress at regular intervals to steering committee, and maintained
good relationship with STC at Executive level.
 Managed the engagement of Convergys professional and expert services, ensured that all
aspects of the projects were in line with industry best practices and ensured performance
of all end to end transactions.
 Validated methodology, tools and procedures applied by the SI to ensure best practices,
sufficient quality and definition for successful performance of the project.

3.  Managed engagement with numerous stakeholders from the STC business to ensure
optimal requirements gathering and proper design and testing.
 Proposed phased approach to ensure successful implementation and acceptance of the
application by business.
 Managed the Data migration and testing streams successfully and conducted billing
parallel runs in order to ensure that bills generated by the IRB system were in sync with
the bills generated by the legacy ICMS system.
 Reviewed and monitored integrators plans and deliverables and ensured that the
transition from one phase of the project to the next did not occur before all milestones
were met, and that sufficient quality had been delivered on functional and technical
documents.
 Negotiated and facilitated discussions between STC Business Organization and the SI
team on proposed changes.
 Recommended best solution for STC based on cost/benefit analysis.
 Reviewed test procedures and test results, and closely monitored acceptance testing, to
ensure that STC business was satisfied and system is delivered with high quality.
 Reviewed and monitored operational readiness, training and knowledge transfer, to
ensure that STC had proper knowledge and understanding of the systems before go live.
 Acted as Senior Advisor to the BCCS Project GM in all areas of Billing and Data
Migration.
Apr’ 97 – Apr’
98
Saudi Telecom Company – Riyadh – Saudi Arabia
Telecom Lucent Technologies Inc - GSM Billing Specialist
 Worked closely with the business partners to define business requirements.
 Prepared documentations, performed investigation, end user training and trouble-
shooting of developed applications and resolution of business issue with applications.
 Defined parameters and interface attributes for the DPS system and demonstrated end-
to-end testing for performance and user acceptance.
 Supervised the PC/Printers installation and configuration for the support of GSM Bill
system for the Point of Sales (POS) and customer bill print at remote locations, including
configuration of IP Address/Connections.
 Analyze the DASD Usage and data base growth.
July’ 92 –
Jul’96
Saudi Telecom Company – Riyadh – Saudi Arabia
Telecom Assistant Director of Information Technology Division
 Managed the installation of the centralized mainframe and mini-computer systems within
acceptable performance standards agreed by internal Saudi Telecom, Telex and ministry
customers.
 Provided help desk for users and exercised problem management.
 Managed the processing of users scheduled jobs to meet agreed timeline.
 Managed the installation and on-going operation of communications hardware, software
and data lines.

4.  Supervised the installation, acceptance testing and introduction of new or modified
hardware, systems software, applications software and environment. Exercised change
control procedures.
 Ensured the computer room environment meets equipment specifications and operating
requirements.
 Ensured the quality of output meets the needs of internal and external customers.
 Liaised with internal customers and other branch within the division during the
development and implementation of an application.
 Implemented automated operational functions in all areas of systems operations.
 Provided operational input to ERP/DRP and relevant contractual specifications.
 Coordinated with STC Infrastructure team on building safety and security issues.
July’90 –Jun’
92
Saudi Telecom Company – Riyadh – Saudi Arabia
Telecom Systems Programmer
 Designed and developed programs in RPG III and Control languages to meet user
requirements and enhance base software. Programming experience involved following
through the entire System Development Life Cycle (SDLC) with strict adherence to ISO
9000 programming standards. Verified the functionality through various level of Testing
like unit, functional and regression testing.
 Designed, developed, installed and fine-tuned modules of DB2, QMF, DXT & DBEDIT.
 Installed Natural 2.2.4, 2.2.2 and Predict, Natural Security and All Natural related
system software products.
 Performed and developed data base recovery procedure for DB2.
 Performed DBA function as back-up Data Base Administrator.
Jun’84 – May’
90
Saudi Telecom Company – Riyadh – Saudi Arabia
Telecom Systems Programmer - MVS
 Designed, developed, installed and fine-tuned modules of MVS system such as MVS X/A
2.2.0, MVS 1.3.5, TSO/E and other MVS systems related software product and utilities.
 Installed and fine-tuned third party software products (SAS, SYNCSORT, STAM,
FATAR, FATS, LOOK, ABEND AID) and other software products as required in the
installation.
 Developed special control program routines for systems software.
 Responsible for the evaluation, recommendation and implementation of vendor software
offering.
 Responsible for the development of high level software development, design
documentation with strict adhere to ISO 9000 programming standards. Verified the
functionality through various level of testing like unit, functional regression testing.
 Technical support to data centre’s systems software and to computer operations.


5. April’83 –
May’84
Saudi Telecom Company – Riyadh – Saudi Arabia
Telecom Shift Leader
 Supervised the following tasks:
• IPL and system shutdown.
• Operators training and supervision
• Job scheduling and control.
• HW/SW fault recording and coordination with CE’s to solve problem in the
least downtime possible.
• Assure all the jobs are run and completed on schedule and monitor.
April’82 –
Mar’83
Saudi Telecom Company – Riyadh – Saudi Arabia
Telecom Application Programmer
 Designed applications and coded the programs as per user business requirements and
design specification.
 Performed the debugging of application programs.
 Performed test module run, walk through, and other necessary tests prior to deployment
in production.
 Utilized the structured techniques and implemented Saudi Telecom Standards in program
design.
 Coordinated with users to solve program bugs and implementation of Change Requests’s.
Education • B.Sc., Bachelors in Computer Science from University of Rochville USA in
1981
• Graduate Degree – currently undertaking MBA Program (Management
Strategy Major)
Professional
Training &
Certifications
• Project Management Professional (PMP)
• Introduction to S.T. Systems Organization
• Introduction to Data Processing
• Computer Systems Fundamentals
• Introduction to Programming Fundaments
• TSO/ISPF (Basic)
• Introduction to ANS COBOL Programming
• Introduction to Computer Operations
• S.T. SYS. DEV, Process and Standards
• Computer Programming
• Time management
• Introductory Management By Objective
• Computer Communications & Networks
• Data Dictionary
• Introduction to Data Base
• MVS/JCL (Advance)
• SAS Basics

6. • SAS Processing
• MVS Assembler II
• Assembler I
• MVS Assembler & Macro Usage Workshop
• MVS System Fundamentals
• MVS Installation Workshop
• VSAM for System Programmers
• MVS Performance Workshop
• MVS/XA Technical Update
• Installation Practice & Procedures
• MVS/ESA Diagnostic Techniques
• MVS/SP2 Diagnostic Technique
• MVS/ESA Performance Workshop
• DB2 Database Administration, DB2 Performance and Tuning
• DB2 Systems Administration & Programming
• DASD Concept
• Storage management Concepts
• MVS/ESA Advance Facilities, Structure Flow and Flow

7. • SAS Processing
• MVS Assembler II
• Assembler I
• MVS Assembler & Macro Usage Workshop
• MVS System Fundamentals
• MVS Installation Workshop
• VSAM for System Programmers
• MVS Performance Workshop
• MVS/XA Technical Update
• Installation Practice & Procedures
• MVS/ESA Diagnostic Techniques
• MVS/SP2 Diagnostic Technique
• MVS/ESA Performance Workshop
• DB2 Database Administration, DB2 Performance and Tuning
• DB2 Systems Administration & Programming
• DASD Concept
• Storage management Concepts
• MVS/ESA Advance Facilities, Structure Flow and Flow