Kaustav Ghosh is seeking a customer service role where he can utilize his 3+ years of experience in customer care and service management. He currently works as a Senior HR Executive at Wipro Technologies in Vishakhapatnam, having previously worked as a Senior Customer Executive at British Telecom. He has strong communication, problem-solving, and technical skills and seeks to leverage his experience in HR, customer service, and IT.

1. Kaustav Ghosh
64/5, Suren Sarkar Road,
Kolkata-700010
Mobile: +91-8712271213 /9051923573
Email: getkaustav@gmail.com, kaustav65@rediffmail.com
Key Skills: Customer care and Service Helpdesk Management
TOTAL YEARS OF EXPERIENCE: 3 years 01 months
BRIEF
OVERVIEW_______________________________________________________________
 Seeking assignment in Customer Service with an organization of high repute where I can best explore
my talent.
 Worked in British Telecom Wholesale as Senior Associate. Currently working as a Senior HR Executive in
Wipro Technologies Vishakhapatnam.
 Well versed with the concept of Customer satisfaction and Operational parameters. Have good
knowledge in MS Excel, Word and Power point Presentation.
 Excellent communication & interpersonal skills with ability to grasp new concepts quickly and utilise
same in a productive manner.
Wipro BPO
Senior Customer Executive in British Telecom
Branch: Kolkata, India
Period: 24 Nov, 2012 – 31 Dec, 2014.
Wipro Technologies
Senior Executive HR.
Branch: Vishakhapatnam, India.
Period : 01 Jan, 2015- Present
Job Profile:
Senior HR Executive at Wipro Technologies.
• Currently dealing with the leave and attendance department. Dealing on customer
complaints through service connect and also on phones and emails.
• Dealing on Attendance defaulter issue to release salary for the employee.
• Currently handling the Wipro InfoTech leave and attendance issues through mails and
calls. Dealing with the payroll activities for the Wipro InfoTech employees. Assisting the
payroll team regarding salary for the employees.
• Dealing on the leave encashment issues by directly contacting with the Onsite HR’s.
Assisting them with the payroll activities for the employees.

2. • Dealing on the employee escalations by directly contacting the Onsite and Offshore
HR’s through calls and mails.
• Assisting the payroll team in case of releasing the salary for the employees.
• Having a good knowledge in MS Excel, Word and PowerPoint. Provide required
presentations, reports and data to the HR Manager and also the Client project
managers.
• Seeing to it that there is not much absenteeism on any given day.
• Seeing to it that no employee is irregular and if there are such people, taking corrective
and/or preventive measure.
• Helping the seniors do performance appraisal in a better way by adopting better
appraisal practices.
• Handling Half Day Working Policy and updating the record for employee for HDW.
• Handling Industrial injury leave related issues.
• Participated in campus hiring event as HR recruiter.
• On Boarding.
• Coordinating with Functional Heads & conducting Departmental induction.
• Taking care of all Joining formalities {Joining forms, P.F, & Bank A/C openings}.
• Checking the new joiner’s educational and past experience certificates.
• Preparing New Joiner data for Employee Code generation and HRMIS
• Issuing Offer & Appointment
• Coordinating with ID & Access cards Vendors for issuing Cards.
AREA OF INTEREST
• IT , HR , International Business , Doing Innovative Studies.
Educational Qualification:
Examination Institute/University Marks
B.Com (accounts Honor’s ) Graduated from South City College 59.6%
10+2
 Higher Secondary from South Point High
School
78.25%
10th
 Senior Secondary from South Point High
School
63.15%
PERSONAL
DOSSIER_____________________________________________________________
Date of Birth : 13th
April, 1989
Father’s Name : Samir Kumar Ghosh
Marital Status : Single.
Gender : Male.

3. Nationality : Indian.
Area of Interest : Drawings and listening to music.
Languages Known : English, Hindi and Bengali.
Preferred Location : Kolkata, Bangalore
Personal Qualities : Self Confidence, Positive attitude in doing any work,
Take up the work assigned as a challenge,
Work with utmost dedication with full potential.
Key Competencies:
• Excellent interpersonal & communication skills with strong training focus & high level of
drive, energy & accuracy.
• Ability to work in a multi-cultural environment and perform multi-functional tasks
simultaneously while coping with strict deadlines.
• Deploying business processes to ensure objectives are met and timescales are adhered to.
• In-depth knowledge of Indian culture, family values, mindset and proven ability to
communicate effectively with people from diverse backgrounds and social classes.
• Focused on results, embrace innovation and change, demonstrate leadership and personal
integrity.
• Have the ability to take required decisions as per the requirement to provide effective
service for the employees.
• Did a floor support whenever required by the operation requirement.
• Given a new feedback & updated to the new joiners.
• Maintaining a data base of our team as per operation.
• Barging our team calls as per operation.
Declaration
I, Kaustav Ghosh do hereby solemnly declare that the information given in this form are true
to the best of my knowledge and belief. In case if any information is found to be incorrect at any
time I shall be liable to be terminated from the service of the Establishment. Also I declare that
I am not suffering from any disease which may render me unfit for the post applied for or affect
the efficiency of my work.
.
KAUSTAV GHOSH
PLACE : VISHAKAPATNAM
……………………………….
DATE :