The document provides a summary of an individual's personal and employment details. It includes their contact information, educational background, skills, and work history in roles such as Work Placement Coordinator and Branch Manager for retail companies. The candidate demonstrates experience in customer service, management, business development, and achieving targets.

1. KAYLEIGH LAWFORD
7 Gamelan Walk, Hoo, Rochester, Kent, ME3 9FP
07496878344
kayleighlawford@hotmail.com
PERSONAL PROFILE
I am a dedicated and results-driven individual with a background in the achievement of business
growth and achieving targets; striving to achieve maximum results in all tasks undertaken. I have
experience in working in the welfare-to-work sector with the primary focus on exceeding
expectations for customer service delivery while ensuring optimum impact. I possess excellent
interpersonal and communication skills and the ability to develop and maintain mutually
beneficial internal and external relationships. I enjoy being part of a successful and productive
team, and thrive in challenging working environments.
KEY SKILLS
 Management Training Academy
 Full clean drivers license
 Loss prevention under 0.25%
 Strong administrative skills
 Health and Safety aware
 First Aider
 Excellent IT skills ( Word, Excel, Outlook)
EMPLOYMENT HISTORY
Seetec, Lewisham – Work Placement Coordinator Aug 2012 - Present
 Business Development/ Building relationships providing information
 Health and Safety/Risk assessment Checks carried out on placements
 Liaising with JCP and Providers to maintain open communications
 Delivery of Inductions in a professional manner on a weekly basis
 Researching for new placements and promoting Company along with Contract
 Time Management and planning of Delivery
 All aspects of Administration and Compliance
 Managing work placements on behalf of DWP
 Conforming to Data protection regulations
 Work within a team covering 3 areas across South East London
 Meeting KPI Targets
 Training new staff
 Invoicing
 Was on Maternity Leave from 19th
April 13 to 3rd
February 14 whilst in role
Seetec, Lewisham - Employment Consultant March 2011-Aug 2012
 Act as a point of contact to provide information, advice and guidance
 Assist customers and staff in the general day to day running of the operation and to supply
cover in their absence
 High Volume of inbound/outbound calls
 To ensure myself and the team achieve set targets and customer progression
 Liaising with Job Centre Plus offices to generate referral’s and maintaining open
communication at all times
 Scheduling interviews in managers diaries and booking appropriate meeting rooms
 Interviewing prospective new employees and placing them strategically
 Managing projected expectations in terms of performance (i.e. jobs, referrals to starts
ratio’s and work placement activity)

2.  Looking at continuous improvement and compliance of contracts
 All aspects of administration
Continuing from previous page –
 Key holder, Petty cash duties
 Help with the running of meetings and day to day duties
 Hold workshops weekly ( job search activity ,cv, interview techniques)
 Currently supporting MWA with administration and other duties since June 2012
JD Sports, Bromley- Branch Manager July 2010 – Feb 2011
 Managed over 58 staff alongside maintaining a £3.5 million turnover branch
 Guidance and staff motivation
 Providing leadership, training and supervision
 Sales management
 Growing the business branch and committed to its success
 Business management skills
 Developing the business to ensure increased sales, profitability and market share
 Customer focused
 Strong leadership skills
 Organisational skills
 Tactful and articulate
 Responsible for the administration and efficient daily operation
JD Sports, Bexleyheath, Branch Manager June 2009-July 2010
Same as above.
JD Sports, Bluewater- Assistant Manager Feb 2009-June 2009
JD Sports, Greenwich, Assistant Manager May 2008-Feb 2009
Manchester, Trainee Management Academy March 2008-May 2008
3 Month Management Training Scheme.
JD Sports, Bluewater, Floor Manager Sept 2007-March 2008
JD Sports, Bluewater, Supervisor July 2007-Sept 2007
JD Sports, Bluewater- Sales Assistant June 2006 – July 2007
Spent 5 months in America visiting family Feb 2006 – June 2006
Oasis, Bluewater, Sales Assistant Oct 2002-Jan 2006
EDUCATION AND TRAINING
Excel Business online 2016 - Present
Basic Accounting in Business
Northwest Kent College, 2002-2004
Hair and Beauty NVQ Level 2
Northfleet School for girls 1997-2002
5 GCSE’s including Math’s and English
INTERESTS

3. I enjoy socialising with friends and spending time with family.
REFERENCES AVAILABLE UPON REQUEST