Heather Williamson is seeking a position in customer service, Japanese-English interpretation, or education. She has a diverse background including customer service experience in the US and Japan, as well as teaching English in Japan. She is proficient in Japanese, conversational in Spanish, and certified in TESOL for teaching English.

1. Heather R. Williamson
30827 Tamarack Apt#42205 • Wixom, MI 48393 • Mobile:(586) 985-1766 • h_r_w_64@ymail.com
Summary
I Offer a diverse background in customer service in the U.S. and teaching English in Japan. I
have demonstrated knowledge in time management, scheduling, productivity, customer service
and educational services. I am seeking a position with an established company in customer
service, Japanese- English interpretation or education.
Accomplishments
 Awarded Recognition of demonstrating TSFR Customer Service Core Values (May 2015)
 Academic Award- Macomb Community College, Deans List 4.0 GPA (Fall 2014)
 Participated in the East Japan Half Marathon (April 2014 and 2015)
 Passed JLPT Japanese N2 Examination 日本語能力試験二級(January 2015)
Certification ID: N2A254654A http://www.jlpt.jp/e/
 Completed ITTT International Training Course- TESOL Certified (March 2015)
Certification ID:TK03021504 https://www.teflonline.net/
Computer Skills
Strong computer skills including Microsoft Word (proficient), Excel (average) and PowerPoint
(proficient).
-Japanese typing ability 日本語でタイピング (proficient/ 堪能)
Work Experience
IACE Travel Agency
Novi, MI
Japanese Bi- Lingual Travel Agent
September 2015 –current occupation
 Providing travel reservation services in Japanese and English
 Quality customer care and understanding of clients travel and accommodation needs
 Knowledge and skill set of securely reserving flights, hotels, cruises, train passes and
travel packages over the phone/ internet.
A Star Kids School
Kawasaki City, Kanagawa-ken, Japan
English Teacher
June 2013 to May 2014
 Taught children’s English lessons.
 Prepared lesson plans and materials.
 Monitored and documented each child’s progress and learned lesson content.

2. G-flex Ekaiwa Café
Yokohama City, Kanagawa-ken, Japan
English Teaching Staff
May 2012 to November 2013
 Taught English conversation lessons.
 Member of the conversation table staff (up to 4 hours per day)
 Served tea and coffee.
American Eagle Outfitters
Traverse City, MI.
Sales Associate
November 2011 to March 2012
 Ran the cash register and answered the phone.
 Assisted customers with product selection.
 Organized displays and attended to the dressing rooms.
Education & Training
Macomb Community College (MCC)
Warren, MI http://www.macomb.edu/
Associates of Arts in K-12 Education ( July 2015)
Yokohama Design College (YDC)
Yokohama, Japan http://ydc.ac.jp/eng/
Japanese Intensive Language Program (Certification of Completion) - Spring 2013 - 2014
Kanagawa Institute of Technology (KAIT)
Atsugi-shi, Japan http://www.kait.jp/english/
Japanese Intensive Language Program (Certification of Completion) - Spring 2012 – 2013
Northwestern Michigan College (NMC)
Traverse City, MI https://www.nmc.edu/
General Studies
GPA 3.2 - Fall 2010 – Spring 2012

3. Language Skills
 Japanese (Fluent)
-received certificate forpassing JapaneseLanguageProficiency Test (JLPT-N2)
Obtained through:JapanFoundation Certification ID: N2A254654A
- 2.5 yearsstudying Japaneseabroad in Japan
 Spanish (Conversational)
- 1 year of college level Spanish coursescompleted (3.5 GPA)
- 1 year of high school level Spanish courses completed
 English Teaching –(TESOL Certified)
-TESOL Certification-Teaching English to Speakersof OtherLanguages
Obtained through: TEFLITTT International Certification ID:TK03021504
- 2.5 yearsESL Teaching Experience
References Upon Request