1. ELEVARTHY C. PRAVEEN REDDY
121, Lecturers Colony, Hayath Nagar, Hyderabad, Andhra Pradesh - 501505
Contact: +91 9840849950; Email: praveen.reddy@airtel.com, elavarthy@gmail.com
SENIOR SERVICE OPERATIONS MANAGEMENT PROFESSIONAL
Offering valuable insights, keen analysis and team approach to implement best practices, adept at working in high-pressure
environments with strict deadlines and multiple deliverables bringing the following transferable: Exploring opportunities in Retail,
Banking and Ecommerce Domain.
Collections/ Recovery  Risk Management  Delinquency Analysis  MIS/Reporting  Cross-functional Coordination  Target
Achievement  Customer Relationship Management  Portfolio Management Team Management  Training & Development
 Competent and diligent professional with rich cross functional & diversified experience of over 13 years across handling
Accounts – Receivables – Customer Relations, Credit Analysis, Risk Assessment, Man Management, Collection, Debt
Management, Client Relationship Management and Team Management; currently spearheading with Airtel Enterprise
Services-Senior Manager – Service Operations.
 Possess rich corporate experience of over 15 years, currently into the Telecom Sector handling Corporate Relations &
Accounts Receivables, reconciliation, Retention, Well versed in collecting Old dues and retaining customers.
 Experience in managing Operations, Credit Control & Collections with comprehensive knowledge of every aspect of
Business Development, Bad Debts Control, Client Relationship Management, Budgeting, Cost of Collections, Cost Analysis,
Vendor Negotiation and Verifications.
 Deft in steering collection operations, analyzing risks and managing delinquencies with dexterity across applying
techniques for maximizing recoveries and minimizing credit losses; expertise in Collections, Fraud/ Risk Management, Debt
Recovery, Credit Appraisal and Delinquency Analysis.
 Creative strategist with ability to roll out innovative plans to maximize collections and mitigate risk element with strong
record of achieving business targets and ensuring compliance with service standards & operational policies. Ability to
identify business problems, formulate tactical plans, initiate change and implement effective business strategies in
challenging environments.
 Good learner, multitasking performer, competitive achiever who can successfully manage multiple priorities, and perform
under pressure in a fast-paced, rapidly changing environment. Tenacious inbuilding new business, securing customer loyalty,
and forging strong relationships with external business partners.
Achievements:
 Received the award for Best Collections Team Leader across South.
 Had been awarded as the Best Collections Team leader nationally thrice in a Row.
 Had Received Kudos from the COO in several Occasions.
 Awarded Spot Award for successful Reconciliation & Collection of Old outstanding from one of the Customers.
 Awarded Tiger of the Day for highest amount collected thru one Single cheque.
CAREERCONTOUR
AIRTEL ENTERPRISE SERVICES since Nov’05
Senior Manager – Service Operations, Dec 2013 till Date
Manager, June 2010 to Nov 2013
Assistant Manager, Dec 2007 to May 2010
Senior Executive – Commercial Department, Nov 2005 to Nov 2007
 Responsible for Overall Account Receivables of Data Services for the Enterprise Customers pertaining to Andhra Pradesh &
Telengana, Tamilnadu and Kerala Circles with a team size of 9 members.
 Accountable for conducting trainings for the Associates and managing them.Ensure timely collection of outstanding amounts
maintain relationship with customers.
 Accountable for proper Documentation for all the new/Revision Orders logged in ECRM. Responsible for timely execution of
disconnection requests forwarded by Customers.
 Contributing towards the Hyderabad Accounts Receivable (Data Collections) department.
 Based on the performance I have receivedseveral promotions within a span on 10Years, promoted as an Assistant Manager
in 2007 and was given additional responsibility of handling Dialcom & Audio Conferencing Services for South (Karnataka,
Kerala, Tamil Nadu & Andhra Pradesh). Promoted as Manager in June 2010 and given additional responsibility of being the
Single Point of Contact for Communication with Head Office for the entire South Region. Spearheaded as a Senior Executive
in the Commercial Department in Bangalore and handled Data Collection.


2. IDEA CELLULAR LTD Dec’03-Nov’05
Corporate Collections
 Responsible for the distribution of portfolio to the Agency, monitoring the Agency’s performance with close coordination
with the Telecallers and the FOS.
 Accountable for taking regular feedback from the customers, escalating their issues to the customer care and ensuring the
resolution of issues.
 Pass on the leads to the sales team and ensuring that maximum collection is generated.
 Ensured proper Provisioning for the New Activations pertaining to existing corporate Customers to enhance business and
revenue for the organization.
 Accountable for the Bill delivery to the top corporate customers of Idea Cellular Limited.
 Managed the Agency executives, trained the field executives. Deft in relationship building with the customers and ensured
smooth collection.
 Effectively handled the Reconciliation of Accounts and ensured that bad debts were well within Target.
PACE FINANCIALS Jun’03-Dec’03
Relationship Executive
HOTEL TAJ TRISTAR Jun’01-Jun’03
Housekeeping Executive
HOTEL SINDHURI PARK Jan’00-Jun’01
Housekeeping Executive
HOTEL GREEN PARK Mar’96-Apr’99
Floor Supervisor
SCHOLASTIC PORTFLIO
One Year General Management Program
IIM Kozhikode
Post Graduate Diploma in Computer Applications
NIIT
B.Com
Madras University
Trainings
 Attended training on Time Management
 Undergone training in Problem Solving and Analytical skills.
 Attended training on Team management.
 Got trained on Winning through People.
 Attended training on Skilling for Winning.
Computer Proficiencies: Windows, MS Office.
Date of Birth: 2nd June 1974
Languages Known: Hindi, Telugu, Tamil and English
References: Available on Request