Customer Retention And Loyalty Powerpoint Presentation SlidesSlideTeam
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Download Customer Retention And loyalty PowerPoint Presentation Slides to describe ways to increase customer loyalty. Loyalty and retention marketing PowerPoint complete deck comprises professional slides such as customer retention strategies, benefits, impact, customer loyalty lifecycle etc. Using this customer journey mapping PowerPoint template, you can easily explain how to build customer loyalty and increase retention. Customer relationship management PPT graphics is also suitable for topics such as user retention strategy, consumer satisfaction, loyalty program strategy, client service, user success, customer lifetime value and many more. Building loyalty with the key customer has become a core marketing objective. The retention process presentation layout is useful for marketers to develop a market plan, with important steps that cover full customer lifecycle. This an impressive presentation to illustrate the customer retention steps. Elaborate on inflation with our Customer Retention And Loyalty Powerpoint Presentation Slides. Explain the impact on the economy. https://bit.ly/3py7j5F
Customer is always considered the influential element which motivates the business to perform better to achieve its goals and targets. Thus, to measure the customer experience get your hands on this customer success PowerPoint Presentation slides. This PPT image will help in building a customer success strategy for your association for realizing the customer benefits as per the business plan. Describe the element of customer success with this PowerPoint template such as customer acquisitions, retention, churn rate, brand promotions and more. Utilize this customer success PPT layout to list all the vital parts of a successful customer success strategy as it ought to be clear and, incorporates the business portrayal, insights about your authoritative administration, money related assets of your business, future objectives and targets, customer promotional systems and some more. Click on the download link to start initializing over this PPT slide design now. Ensure an instrumental contribution with our Customer Success Powerpoint Presentation Slides. Guide folks on implementing important changes. https://bit.ly/2WjEUUy
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A marketing report PPT slide show having balanced text with innovative original template themes is hard to conceptualize. Bearing this in mind here we have come up with a pre made PPT model for marketing agencies to highlight significant sales activities of last month. Furthermore, our PPT example helps to cast spotlight on the marketing plans for the forthcoming month. Best part is that you can use this PowerPoint show to share business as well as market information with your front managers. In addition, with help of our PPT sample you can give recommendation to your employees for future planning of market strategy. Apart from this, using our marketing report template it is pretty simple to lay emphasis on competitors strategic planning. Finally, to make it easier for you this presentation deck comprises of slide templates like sales performance reporting, key financials, website performance review, product wise performance, monthly pipeline and so on. So get started now by simply downloading our monthly marketing report complete PowerPoint slide deck. Insist on the issue being considered with our Monthly Marketing Report Complete Powerpoint Deck With Slides. Give every element due importance. https://bit.ly/3dEcSYI
The Customer Success Maturity Model | ClientSuccessClientSuccess
Join customer success leader, Dave Blake, CEO/Founder of ClientSuccess as he discusses a customer success maturity model that will help you build, scale, and optimize a high-impact team and culture of customer success. The webinar will help you determine your current customer success maturity and guide you through the next steps and best practices to strengthen your approach to customer success.
We held this webinar on Thursday, June 22, 2017 at 11:00 a.m. MST. The webinar is called “The Customer Success Maturity Model”. You can request the recorded version by entering the following link into your browser:
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Companies today can now drive the future of their business within and across departments at the strategic, tactical, and operational levels without having to compromise on usability, flexibility, ease of model changes, and the speed to assess the impact of business decisions and planning scenarios.
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Customer Retention And Loyalty Powerpoint Presentation SlidesSlideTeam
"You can download this product from SlideTeam.net"
Download Customer Retention And loyalty PowerPoint Presentation Slides to describe ways to increase customer loyalty. Loyalty and retention marketing PowerPoint complete deck comprises professional slides such as customer retention strategies, benefits, impact, customer loyalty lifecycle etc. Using this customer journey mapping PowerPoint template, you can easily explain how to build customer loyalty and increase retention. Customer relationship management PPT graphics is also suitable for topics such as user retention strategy, consumer satisfaction, loyalty program strategy, client service, user success, customer lifetime value and many more. Building loyalty with the key customer has become a core marketing objective. The retention process presentation layout is useful for marketers to develop a market plan, with important steps that cover full customer lifecycle. This an impressive presentation to illustrate the customer retention steps. Elaborate on inflation with our Customer Retention And Loyalty Powerpoint Presentation Slides. Explain the impact on the economy. https://bit.ly/3py7j5F
Customer is always considered the influential element which motivates the business to perform better to achieve its goals and targets. Thus, to measure the customer experience get your hands on this customer success PowerPoint Presentation slides. This PPT image will help in building a customer success strategy for your association for realizing the customer benefits as per the business plan. Describe the element of customer success with this PowerPoint template such as customer acquisitions, retention, churn rate, brand promotions and more. Utilize this customer success PPT layout to list all the vital parts of a successful customer success strategy as it ought to be clear and, incorporates the business portrayal, insights about your authoritative administration, money related assets of your business, future objectives and targets, customer promotional systems and some more. Click on the download link to start initializing over this PPT slide design now. Ensure an instrumental contribution with our Customer Success Powerpoint Presentation Slides. Guide folks on implementing important changes. https://bit.ly/2WjEUUy
Monthly Marketing Report Complete Powerpoint Deck With SlidesSlideTeam
"You can download this product from SlideTeam.net"
A marketing report PPT slide show having balanced text with innovative original template themes is hard to conceptualize. Bearing this in mind here we have come up with a pre made PPT model for marketing agencies to highlight significant sales activities of last month. Furthermore, our PPT example helps to cast spotlight on the marketing plans for the forthcoming month. Best part is that you can use this PowerPoint show to share business as well as market information with your front managers. In addition, with help of our PPT sample you can give recommendation to your employees for future planning of market strategy. Apart from this, using our marketing report template it is pretty simple to lay emphasis on competitors strategic planning. Finally, to make it easier for you this presentation deck comprises of slide templates like sales performance reporting, key financials, website performance review, product wise performance, monthly pipeline and so on. So get started now by simply downloading our monthly marketing report complete PowerPoint slide deck. Insist on the issue being considered with our Monthly Marketing Report Complete Powerpoint Deck With Slides. Give every element due importance. https://bit.ly/3dEcSYI
The Customer Success Maturity Model | ClientSuccessClientSuccess
Join customer success leader, Dave Blake, CEO/Founder of ClientSuccess as he discusses a customer success maturity model that will help you build, scale, and optimize a high-impact team and culture of customer success. The webinar will help you determine your current customer success maturity and guide you through the next steps and best practices to strengthen your approach to customer success.
We held this webinar on Thursday, June 22, 2017 at 11:00 a.m. MST. The webinar is called “The Customer Success Maturity Model”. You can request the recorded version by entering the following link into your browser:
https://www.clientsuccess.com/recorded-customer-success-maturity-model/?utm_medium=Organic&utm_source=Slideshare&utm_campaign=Slideshare&utm_content=Customer-Success-Maturity-Model-Webinar-Slideshare
Companies today can now drive the future of their business within and across departments at the strategic, tactical, and operational levels without having to compromise on usability, flexibility, ease of model changes, and the speed to assess the impact of business decisions and planning scenarios.
Connected Planning breaks down information silos to eliminate any inefficiencies among financial planning, corporate planning, and operational planning.
Scoring High on the Supply Chain Maturity Modelaconris
This is my presentation from CSCMP Europe 2007 conference. Discover how leading practices are being used to transform supply chain performance by attending this session on the Global Value Chain Study. This study, undertaken by IBM Global Business Services in conjunction with APQC, identifies current practices, captures significant trends and establishes operational performance benchmarks in several key areas of Supply Chain Management: New Product Development, Planning, Procurement, and Logistics. By analyzing responses from
companies across a range of industries, in multiple geographies worldwide, it provides unique insight into challenges and demonstrates how supply chain management is changing from a static and cost-centric function to an evolving, integrated business model.
Customer Acquisition Process Steps PowerPoint Presentation SlidesSlideTeam
Need a readymade customer acquisition process steps PowerPoint presentation? No problem! Here we have come up with a complete slide presentation of customer acquisition process. Right customer acquisition strategy is an important component to convince customers. Therefore, using these presentation slides you can brief your employees for apt customer acquisition management. Furthermore, this PowerPoint slide show helps to define various customer acquisition techniques and set of methodologies for pinpointing target customers. Apart from this, visual communications about various other closely related concepts like acquisition cost, acquisition marketing, customer relationship marketing, lead management and client retention etc can easily be crafted. Lastly, to make this PPT model more precise we have included exclusive PowerPoint templates like customer acquisition framework, target group segment, demand creation strategy, sales force automation, new customer by source and many more. Not only this, helping to present an example of great PPT, we also offer exclusive customized services. So what are you waiting for? Just click and download to get the right PPT example of a customer acquisition process. Cozy up with our Customer Acquisition Process Steps Complete Powerpoint Deck With Slides. Allow your dreams to develop.
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Presenting this set of slides with name - Saas Sales PowerPoint Presentation Slides. This presentation comprises a total of twenty four slides. Each slide focuses on one of the aspects of Saas Sales PowerPoint Presentation Slides with content extensively researched by our business research team. Our team of PPT designers used the best of professional PowerPoint templates, images, icons and layouts. Also included are impressive, editable data visualization tools like charts, graphs and tables. When you download this presentation by clicking the Download button, you get the presentation in both standard and widescreen format. All slides are fully customizable. Change the colors, font, size, add and remove things as per your need and present before your audience.
Create a sales playbook for your sales team to successfully pitch their products and services using content-ready Sales Enablement PowerPoint Presentation Slides. Increase customer retention rates and improve lead conversion rates by integrating sales playbook into your business strategy. This sales enablement complete PowerPoint presentation comprises of easy-to-understand templates such as our customers, ideal customer profile, value proposition, customer journey mapping, buying/sales process, content & sales tools, etc. This deck is completely editable. Change color, text, icon and font size as per your need. Add content and create a sales playbook to train your sales people. Create a step by step guide and collection of sales best practices with the help of sales enablement PowerPoint presentation templates. Communicate sales methodology to your team by incorporating ready-made sales enablement PPT presentation templates. Enhance sales productivity and effectiveness, leverage the strengths, and prove business value with sales enablement PPT slideshow. Our Sales Enablement Powerpoint Presentation Slides enable you to exercise discretion. Be able to compare different factors.
Development of a procurement strategy and making the aquisition and purchasing choice by Derek Hendrikz. passive, independent, supportive and integrative strategies. Outsourcing vs. insourcing and bottle neck, critical, routine and leverage sourcing discussed.
www.derekhendrikz.com
In this panel discussion, you will learn how Best-in-class companies leverage collaborative Supplier Management to mitigate supply chain risk and improve overall supplier performance. The session will examine proven techniques to become "Customer of Choice" even in the tightest of supply markets by building supplier management initiatives that provides transparency, fosters collaboration, and shared risks and incentives with key suppliers.
SaaS Metrics: The Secret to Subscription SuccessEd Shelley
Behind every successful SaaS business is a wealth of SaaS metrics.
This presentation gives you a broad overview of the key metrics you should be measuring to fully understand how your business is growing.
Metrics like Monthly Recurring Revenue (MRR), Customer Churn Rate, MRR Churn Rate and Customer Lifetime Value (LTV) can often be measured in a number of ways. We show you the intricacies of all of them.
Plan sponsors who would like a high level overview of pension plan design, funding/investment, and settlement de-risking actions, will benefit from this presentation. Plan sponsor and regulatory pension risk management, variable benefit plans, borrow-to-fund, investment policy, glide path and liability driven investing (LDI), lump sum sum windows, mortality changes, annuity purchase strategy, and plan termination are addressed.
Scoring High on the Supply Chain Maturity Modelaconris
This is my presentation from CSCMP Europe 2007 conference. Discover how leading practices are being used to transform supply chain performance by attending this session on the Global Value Chain Study. This study, undertaken by IBM Global Business Services in conjunction with APQC, identifies current practices, captures significant trends and establishes operational performance benchmarks in several key areas of Supply Chain Management: New Product Development, Planning, Procurement, and Logistics. By analyzing responses from
companies across a range of industries, in multiple geographies worldwide, it provides unique insight into challenges and demonstrates how supply chain management is changing from a static and cost-centric function to an evolving, integrated business model.
Customer Acquisition Process Steps PowerPoint Presentation SlidesSlideTeam
Need a readymade customer acquisition process steps PowerPoint presentation? No problem! Here we have come up with a complete slide presentation of customer acquisition process. Right customer acquisition strategy is an important component to convince customers. Therefore, using these presentation slides you can brief your employees for apt customer acquisition management. Furthermore, this PowerPoint slide show helps to define various customer acquisition techniques and set of methodologies for pinpointing target customers. Apart from this, visual communications about various other closely related concepts like acquisition cost, acquisition marketing, customer relationship marketing, lead management and client retention etc can easily be crafted. Lastly, to make this PPT model more precise we have included exclusive PowerPoint templates like customer acquisition framework, target group segment, demand creation strategy, sales force automation, new customer by source and many more. Not only this, helping to present an example of great PPT, we also offer exclusive customized services. So what are you waiting for? Just click and download to get the right PPT example of a customer acquisition process. Cozy up with our Customer Acquisition Process Steps Complete Powerpoint Deck With Slides. Allow your dreams to develop.
This complete deck covers various topics and highlights important concepts. It has PPT slides which cater to your business needs. This complete deck presentation emphasizes Procurement Risk Management PowerPoint Presentation Slides and has templates with professional background images and relevant content. This deck consists of total of thirty seven slides. Our designers have created customizable templates, keeping your convenience in mind. You can edit the colour, text and font size with ease. Not just this, you can also add or delete the content if needed. Get access to this fully editable complete presentation by clicking the download button below. http://bit.ly/2uCY6i5
Presenting this set of slides with name - Saas Sales PowerPoint Presentation Slides. This presentation comprises a total of twenty four slides. Each slide focuses on one of the aspects of Saas Sales PowerPoint Presentation Slides with content extensively researched by our business research team. Our team of PPT designers used the best of professional PowerPoint templates, images, icons and layouts. Also included are impressive, editable data visualization tools like charts, graphs and tables. When you download this presentation by clicking the Download button, you get the presentation in both standard and widescreen format. All slides are fully customizable. Change the colors, font, size, add and remove things as per your need and present before your audience.
Create a sales playbook for your sales team to successfully pitch their products and services using content-ready Sales Enablement PowerPoint Presentation Slides. Increase customer retention rates and improve lead conversion rates by integrating sales playbook into your business strategy. This sales enablement complete PowerPoint presentation comprises of easy-to-understand templates such as our customers, ideal customer profile, value proposition, customer journey mapping, buying/sales process, content & sales tools, etc. This deck is completely editable. Change color, text, icon and font size as per your need. Add content and create a sales playbook to train your sales people. Create a step by step guide and collection of sales best practices with the help of sales enablement PowerPoint presentation templates. Communicate sales methodology to your team by incorporating ready-made sales enablement PPT presentation templates. Enhance sales productivity and effectiveness, leverage the strengths, and prove business value with sales enablement PPT slideshow. Our Sales Enablement Powerpoint Presentation Slides enable you to exercise discretion. Be able to compare different factors.
Development of a procurement strategy and making the aquisition and purchasing choice by Derek Hendrikz. passive, independent, supportive and integrative strategies. Outsourcing vs. insourcing and bottle neck, critical, routine and leverage sourcing discussed.
www.derekhendrikz.com
In this panel discussion, you will learn how Best-in-class companies leverage collaborative Supplier Management to mitigate supply chain risk and improve overall supplier performance. The session will examine proven techniques to become "Customer of Choice" even in the tightest of supply markets by building supplier management initiatives that provides transparency, fosters collaboration, and shared risks and incentives with key suppliers.
SaaS Metrics: The Secret to Subscription SuccessEd Shelley
Behind every successful SaaS business is a wealth of SaaS metrics.
This presentation gives you a broad overview of the key metrics you should be measuring to fully understand how your business is growing.
Metrics like Monthly Recurring Revenue (MRR), Customer Churn Rate, MRR Churn Rate and Customer Lifetime Value (LTV) can often be measured in a number of ways. We show you the intricacies of all of them.
Plan sponsors who would like a high level overview of pension plan design, funding/investment, and settlement de-risking actions, will benefit from this presentation. Plan sponsor and regulatory pension risk management, variable benefit plans, borrow-to-fund, investment policy, glide path and liability driven investing (LDI), lump sum sum windows, mortality changes, annuity purchase strategy, and plan termination are addressed.
Ever ask: “How does our retirement plan compare to others?” Learn what Russell Investments believes all excellent DC plans share and actions you can take to help position your plan for excellence.
With many employees relying on defined contribution savings as their primary source of retirement income, Retirement Annuity Accounts (RAAs) offer employers a benefit plan option to provide employees guaranteed retirement income on an annuity basis.
Once benefit accruals are frozen in a pension plan, the game is changed. The indefinite horizon becomes finite. If plan termination is the ultimate goal, the desired horizon is likely five years or less. Should strategic changes be made given this reduced timeframe? Actuary Heath Merlak discusses these pension issues.
With many employees relying on defined contribution savings as their primary source of retirement income, Retirement Annuity Accounts (RAAs) offer employers a benefit plan option to provide employees guaranteed retirement income on an annuity basis.
Defined contribution (DC) plan sponsors face increasingly complex issues. Russell Investments has developed a priority list of eight ideas and actions to help plan sponsors guide their participants toward better decision-making as they save for retirement.
Institutionalizing DC Plans | A Starting Point for Addressing Fiduciary Issues The 401k Study Group ®
This article provides a basic framework for plan sponsors and fiduciaries interested in exploring perspectives on institutionalizing their DC plans. For those who would like further details, page 10 of this paper lists additional DCIIA resources on select topics.
Book Recommendation: Waring, M. Barton. Pension Finance – Putting the Risks and Costs of Defined Benefit Plans Back under Your Control. New Jersey: John Wiley & Sons, Inc., 2012. Print
Bending the bank: Next steps when stress testing calls for changeLibby Bierman
Like information, impact does not flow in just one direction. After you stress a portfolio or look at a future growth model under stressed conditions, you should go back to your risk appetite framework to assess what changes your institution is not only willing to make but also is capable of handling in light of the projected potential loss and volatility.
In this webinar, Jay Gallo, partner at RMPI Consulting, discussed what to look for in stress test results, key components of your risk appetite framework, and best practices for implementing changes appropriately.
Business Valuation Principles for EntrepreneursBen Wann
This insightful presentation is designed to equip entrepreneurs with the essential knowledge and tools needed to accurately value their businesses. Understanding business valuation is crucial for making informed decisions, whether you're seeking investment, planning to sell, or simply want to gauge your company's worth.
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RMD24 | Debunking the non-endemic revenue myth Marvin Vacquier Droop | First ...BBPMedia1
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1. Current Pension Risk
Management Strategies
Worldwide Employee Benefits Network
New York Chapter
www.pwc.com/us/hrs
Lisa Herrnson
David Cantor
Cornell Staeger
Andrew Cecchetti
November 19, 2015
2. PwC
Introductions
2
David R. Cantor, CFA, FRM, ASA, EA
David is a Director in PwC’s Pension Risk
Management and Investment Consulting Practice.
David has over 13 years of experience assisting plan
sponsors with managing the risks in their defined
benefit programs. David has worked with numerous
clients through pension risk management strategies
from feasibility analysis through to implementation.
Andrew Cecchetti
Andrew Cecchetti is a Senior Associate in PwC’s
Human Resource Services Practice in the New York
office. He has worked on a number of large pension
de-risking projects.
Lisa Herrnson, JD
Lisa Herrnson is a Managing Director in PwC’s
Human Resource Services Practice in the New York
office. Lisa has over 25 years of experience in the
field of employee benefits, advising clients on the
design, implementation and operation of qualified
and non-qualified retirement plans, as well as
compliance with the requirements of the Internal
Revenue Code and ERISA.
Cornell Staeger
Cornell Staeger is a Director in PwC’s Human
Resource Services Practice in the New York office.
He has over 14 years of experience in employee
benefits consulting focused on process and controls
of day-to-day operations of benefit plans including
de-risking efforts.
3. PwC
Objectives
• Discuss the drivers behind the decision to pursue a pension risk
management strategy
• Provide a current overview of pension risk management strategies
• Consider legal and regulatory developments concerning current
pension risk management approaches
• Implementation and execution issues
3
5. PwC
Key themes
• Companies are looking to minimize volatility created by defined benefit pension
plans.
• CFOs are looking to reduce the size and materiality of their plans.
• Pensions are increasingly a C-suite issue and require advisors with multi-disciplinary
skills (i.e., liability management, investments, risk management and financial
analysis).
“The last decade has been a long and bumpy road for managers
and investors in companies that sponsor large defined benefit
plans. We think the number one priority of managers and desire
of most investors we talk to is to put everything related to DB
pensions in the past. We think treating pensions as a legacy issue
will be the general strategy of most sponsor company managers.
Isolating pension risk and eliminating or at least minimizing the
effects to earnings and the balance sheet will take top priority”
- David Bianco, Chief Equity Strategist at Deutsche Bank
5
6. PwC
Why are companies focused on managing pension
risk?
Pensions increase required
equity return and weighted
average cost of capital reducing
firm value.
Studies have shown
negative valuation
effects on companies
with risky pension
obligations.
Pension deficits
weigh on credit
ratings.
Plan sponsors have
learned from the
financial crisis to
better manage their
plans.
Greater scrutiny on
benefit obligations by
C-suite and
equity/credit analysts.
Companies are healthier which is affording
them the resources to focus on pensions.
Herding behavior is very
powerful - as plan
sponsors take action,
other plan sponsors
follow.
Increased PBGC
premiums to insure
pensions against
default encourage
transactions.
New updated mortality
assumptions, increase
pension obligations 5-
10%, encourage pension
transactions.
Financial, regulatory and psychological factors are
driving the trend in pension de-risking
6
7. PwC
Bipartisan Budget Act of 2015 will likely further
spur pension risk management activity
• The Budget Act significantly increases PBGC premiums for defined benefit
plans
• Cost to maintain a defined benefit plan continues to increase.
• Sponsors may consider employing strategies to control these costs.
7
Flat Rate
Premium
Variable Rate
Premium
(for every $ of unfunded
vested benefits
2016 $64 3.0%
2017 $69 3.3%
2018 $74 3.7%
2019 $80 4.1%
8. PwC
Bipartisan Budget Act of 2015 will likely further
spur pension risk management activity
• The Budget Act also extends interest rate smoothing:
- MAP-21 (2012) stabilized interest rates by requiring that each segment
rate fall within a corridor of the 25-year average of rates for that segment.
◦ Corridor initially set at 10% with 5 percentage point increases each year
until reaching 30%, the permanent corridor
- HATFA (2014) extended interest rate smoothing to keep the corridor at
10% through 2017.
- The Budget Act extends the 10% corridor through 2020, increasing by 5%
per year through 2024 when the corridor will reach the 30%.
8
Change is expected to result in smaller statutory funding requirements.
• Plan sponsors will need to weigh smaller requirements against increased
PBGC premiums.
• Some solutions have the potential to worsen plan funded status but
extension of interest rate smoothing provides some cover.
9. PwC
Bipartisan Budget Act of 2015 will likely further
spur pension risk management activity
• IRS is expected to revise general tables for plan years beginning in 2017,
based on changes in mortality tables published by the Society of Actuaries.
• Budget Act includes a provision that will increase the ability of plan sponsors
to use plan-specific mortality tables rather than general tables to value
liabilities.
9
Plan sponsors are considering conducting studies to evaluate how
their mortality experience compares to the general tables
11. PwC
InsuranceFundingInvestmentsBenefits
Pension Plan
Design
• Freeze DB Plan
• Convert to
hybrid plan
Lump Sum Payouts
to terminated
vested participants
Liability driven
investing
Dynamic asset
allocation (i.e.
glidepath
construction)
Best in class
growth portfolio
(alternatives,
factor asset
allocation, risk
parity, smart
beta, etc.)
Discretionary
contributions
Debt issuance
Stock issuance
Partial
Annuitization
Buy-in / buyout
Guaranteed LDI
product
Longevity swap
Plan termination
Plan sponsors and fiduciaries should align the de-risking
decision making process with their strategic objectives
while managing their duty to participants
Pension Risk Management Toolkit
11
12. PwC
Pension risk management strategy framework
• Understand plan details (e.g. frozen vs active, current funded status, type of assets held, etc.)
• Place the pension in the context of the sponsor’s overall business and quantify the current risk
profile of the plan (e.g., pension liability to market cap)
• Define the risk management objective, time horizon, constraints (e.g., liquidity) and any other
important considerations
• Understand key metrics that influence strategy selection (e.g., corporate cashflow, credit rating,
adjusted GAAP/EPS , leverage ratios, funded status, volatility, etc.)
Define
corporate
objectives
• Identify strategies that can be implemented and measured against the status quo. For example:
- Annuity purchase
- Lump sum offering
- Optimization of investment strategy
- Combinations of strategies
• Model impact on key metrics over time and over variety of scenarios to test strategies
Analyze
potential
strategies
• Score the strategies based on how they impact key metrics (e.g., using deterministic, stochastic,
historical, scenario-testing methods) against the sponsor’s objectives and constraints
• Identify the best strategy based on scoring and any qualitative considerations (e.g., fees)
• Execute the strategy
Score and
implement
• Periodically monitor the strategy against defined objectives
• Identify whether changes in strategy are required
• Reassess other strategies to determine if they may now be appropriate
Monitor
and refine
12
14. PwC
What is a Lump Sum Buyout?
• Voluntary offering of a lump sum optional form of
benefit to former employees who have a fully vested
benefit and have not commenced their defined benefit
pension.
• Accepted lump sums are typically in full settlement of
the participant’s benefit, so plan liabilities and assets
are reduced by the transaction.
• Common to offer a lump sum for a temporary period of
time.
• Lump sum is determined using required interest rates
based on corporate bonds.
• Participant may elect to rollover the lump sum
distribution into an eligible retirement plan or IRA.
• Participants must also be offered the option to elect an
immediate annuity in the normal form of benefit.
14
15. PwC
Lump Sum Buyout Overview
15
Assess Calculate Communicate Process Finalize
Identification of
Target Participant
Pool
• Calculate estimates
of financial impact
• Determine special
groups and
communications
strategy
• Collect demographic
data
• Verify address/
death/indicative
data
• Finalize eligible
participants
Calculation of
Benefit Amounts
• Calculate and verify
accrued benefits
• Draft and adopt
Plan amendments
• Calculate optional
forms of payment
• Send initial
postcards
• Draft supporting
communications
Administration of
Lump Sum Window
• Compose/Print/Mail
personalized
packages
• Develop Call Center
operations and
training
• Communicate and
process escalations
Elections Made
and Documented
• Follow up with
participants as
needed (i.e. “NIGO”)
• Provide election
statistics
• Send confirmation
letters
• Document/Store
incoming mail and
phone calls
Distributions to
Participants
• Make payments to
participants
• Coordinate with
trustee/
administrator
• Maintain audit trail
Month 1 Month 2 Month 3 Month 4 Month 5
Personalized
Statement &
Decision Guide
Call Center
SupportInitial and
Reminder
Postcards
16. PwC
Execution Questions to Consider
16
Eligibility:
• Which groups to target, discrimination issues
• When to cut off (substantial consideration)
Plan:
• How is Plan drafted, structure of proposed amendment, optional forms
provided, interest rates
Address verification:
• Utilize third parties to obtain contact information (what is underlying
source of the data)
• What is current “bad address” population
Data clean up:
• Planning will need to reflect necessary time to make data complete,
including determining if participants are alive, confirm benefit amounts
Benefit:
• Inclusion of early retirement subsidies, multiple benefits, offsets
17. PwC
Execution Questions to Consider (continued)
17
Interest Rate:
• What is lookback period? What are Plan terms? What is current trend?
Call Center:
• Establish call center with separate toll-free number (insource vs
outsource)
• Develop scripts, Q&A, escalation protocols
Guidance:
• What level of support do you provide (inform but not influence)?
• Fiduciary responsibility
Outreach:
• Potential calls (live or auto dials), emails and/or postcard notifications
as reminders at before and/or during the window
18. PwC
Execution Questions to Consider (continued)
18
Marital Status/ Spouse DOB:
• How do you communicate and provide personalized information?
Rollovers:
• Does the DC plan accept rollovers from the DB plan? If not, consider
amending the DC plan to allow this option. If rollovers are permitted,
make sure the DC plan is ready to handle.
• Will record-keeper allow ACH direct rollovers to other institutions or
are participants mailed checks?
QDRO:
• Are QDRO liabilities clearly defined on the administrative system? If
the administrator is not able to provide details in time for the offering,
these participants are generally excluded (as well as participants with
QDROs under determination).
• If included – need to communicate to all parties.
19. PwC
Execution Questions to Consider (continued)
19
Response time:
• Optimal window period is 30 - 45 days. Reminder postcard if no
response one month into response period.
• “Soft close” vs “hard close”
Backend/Processing:
• Do you have a clearly defined procedure for processing distributions?
Expect a high volume in a short time period. Packages are processed as
received, but last-minute returns and follow-up will extend 2-3 weeks
following the election period.
• Payments typically must be made in the year the window is offered.
Processing time must be accounted for when selecting window dates to
ensure enough time for payment file to be created, tested, and finalized.
Audit Trail:
• Need to ensure that proper documentation is maintained throughout
and after the window to ensure compliance with audit procedures.
20. PwC
Legal and Regulatory Developments
20
Mortality Rate Changes
• Society of Actuaries published new tables
Disclosure of de-risking activities
• PBGC to seek reporting on activities to assess future financial exposure
• DOL to clarify guidance on information provided to participants
IRS Notice 2015-49
• Amends regulations to prohibit a pension plan from offering a lump
sum window to participants in pay (i.e. retirees)
GAO Report
• Issued January 2015 – see detailed slide
21. PwC
GAO – Participants Need Better Information When
Offered Lump Sums That Replace Their Lifetime
Benefits
21
GAO reviewed 11 packets of informational materials provided by sponsors
offering lump sumps to as many as 248,000 participants and found that
the packets consistently lacked key information necessary to make an
informed decision or were otherwise unclear.
Key Factors
Benefit Options
Lump Sum Calculation
Relative Value
Pros and Cons of Accepting a Lump Sum
Tax Implications of Accepting a Lump Sum
PBGC & PBGC Protection
Instructions for Electing or Rejecting Lump Sum
Contact Information
23. PwC
Communication Considerations
23
Anticipate questions: who are the various stakeholders (current
employees, retirees); prepare managers, HR and employee relations
Balance messaging to provide required information in easy to
understand terms
Make it easy for participants to share offer details with family and
financial advisors by providing personalized information
Post all written communications on the website
Keep the opportunity top-of-mind by staggering release of
announcement postcards or sending supplemental announcements
Additional options to consider: Webinars, townhalls, Q&As,
outbound calls, modeling tools, investment education
24. PwC
Lump Sum Buyout Activities
24
Key Consideration Plan
Sponsor
Fiduciary Expertise
Assess business case to offer
window
X Company-specific financial and HR
objectives
Determine eligibility X Actuarial/Legal analysis for
discrimination
Develop and approve
communications
X Internal/external benefits counsel
Amend Plan Documents X Internal/external benefits counsel
Calculations X Actuary and record keeper
Distributions X Trustee and record keeper
Post-window Asset Allocation X Pension investment strategy (post-
placement)
25. PwC
Post Window Considerations
• Review asset allocations
• Manage documentation with record keepers and trustee
• Maintain audit trail
• Develop guidelines for any claims and appeals
• Consider any action for “lost participants”
25
27. PwC
Pension risk transfer is an emerging trend
• Group pension annuity sales were $8.5b in 2014, a 120% increase over the 2013 total
of $3.8b.
• In total, the number of buyouts in 2014 totaled 277 compared to 217 in 2013.
• Total buyout sales in 2014 were the third highest since numbers have been record-kept
back to 1986.
• Recent deals include:
- JC Penney – $1.5b partial annuity purchase with Prudential
- Philips Electronics – $1.2b partial annuity purchase split three ways with Legal &
General, OneAmerica and Prudential
- Lincoln Electric – $425m partial annuity purchase with Principal
- West Pharmaceuticals Services – $140m partial annuity purchase with Metlife
• As most pension plans are not in a position to fully terminate, many companies are
currently looking to focus on partial risk transfers in the form of a lift-out.
27
29. Phases to execute partial pension risk transfer
Phase VI:
Select Carrier
Phase V
DOL 95-1
Analysis
Phase IV
RFP Analysis
Phase III
Prepare RFP
Phase II
Project
Planning
Phase I
Strategic
Analysis
1 2 3 4 5 6 7
Phase VII
Post-selection
implementation
Phase Key Activities
Phase I – Strategic Analysis • Qualitative and quantitative evaluation of suitability of transaction using illustrative buy-out quotes
• Stochastic modeling of statutory funding requirements, P&L and other pension metrics pre and post buyout
• Measure impact buyout may have on share price, credit rating, etc
• Sensitivity test results to changes in buyout group and other assumptions
• Compare annuity purchase price to the ASC 715
Phase II - Project Planning • Assess current buy-out market
• Identify insurance carriers for solicitation of bids and establish evaluation criteria
• Set desired timing and work plan to complete the transaction
• Discuss roles and responsibilities
Phase III/IV – Prepare
Request For Proposal
(RFP) and Analysis
• Collect and review individual participant data
• Document pricing assumptions and bid specification
• Share any plans company may have with respect to asset transfer
• Write and distribute RFP to the insurance carriers
• Evaluate RFP responses based upon evaluation criteria
• Compare quotes and any assumptions, caveats and terms/conditions used by the carriers in determining their quotes
• Evaluate quotes relative to indicative quotes used in Phase I and update strategic analysis, if needed
• Evaluate annuity purchase structure analysis and identify areas that need further clarification
Phase V – Conduct DOL
95-1 Safest Available
Annuity Analysis
• Company acts both in a settlor and fiduciary capacity
• To perform analysis needed to satisfy DOL 95-1, evaluate the credit worthiness and claims paying ability of the
carriers
• Issue a report documenting analysis with a determination of whether annuity provider satisfied DOL 95-1 criteria
Phase VI – Final Insurance
Carrier Decision
• Reach final decision on insurance carrier
• Document company’s process and decisions
Phase VII – Post-selection
implementation
• Negotiate and finalize policy terms
• Review and finalize the accuracy of information and consistency of details
• Finalize asset strategy and develop communication strategy for affected group
30. PwC
Current insurance carriers underwriting pension
group annuity contracts
30
# Insurer
1 American General Life
2 American United Life
(One America)
3 Banner Life (Legal &
General America)
4 Massachusetts Mutual
5 Minnesota Life
6 NY Life
7 Voya Life
8 Metropolitan Life
9 Pacific Life
10 Principal
11 Prudential
12 Transamerica
13 United of Omaha
14 Western & Southern
31. PwC
Fiduciary vs. settlor decisions in executing an
annuity purchase
31
Key Consideration Settlor Fiduciary Expertise
Group to annuitize X Company-specific financial and HR
objectives
Decision to annuitize X Company-specific financial and HR
objectives
IB 95-1 Safest Available
Requirements
X Insurer financial assessments
Asset-in-Kind Transfer X Sourcing of funds (inside the plan) to
transfer
Account Structure X General vs. Separate Account
Number of Insurance Companies X Split deal vs. single insurance company
Selection of insurer(s) X Combined assessment of key decision
factors
Post-transfer Asset Allocation X Pension investment strategy (post-
placement)
32. PwC
Independent Fiduciary
Plan sponsor may use an independent fiduciary to avoid conflicts of
interest when the same individuals act in corporate and fiduciary
capacities
• An independent fiduciary can advise the fiduciaries charged with selecting the annuity
• Be the final decision-maker on the annuity provider
32
33. PwC
DOL 95-1 requirements
DOL Standards require that a fiduciary consider (at a minimum) the
following issues.
Unless they possess the necessary expertise to evaluate such factors,
fiduciaries would need to obtain the advice of a qualified, independent
expert.
• The quality and diversification of the insurer’s investment portfolio;
• The size of the insurer relative to the proposed annuity contract;
• The level of the insurer’s capital and surplus;
• The lines of business of the insurer and other indications of an insurer’s exposure
to liability;
• Structure of the annuity contract and guarantees supporting the annuities, such as the
use of insurance company separate accounts; and
• The availability of additional protection through state guaranty associations and the
extent of the guarantees
Carrier ratings may (and should) be considered but may not be the sole criteria
33
34. PwC
Potential Litigation – Lee v. Verizon
• Plan sponsor purchased a group annuity contract through Prudential and transferred
significant pension liabilities ($7.5B).
• Annuity purchase affected 41,000 participants while 50,000 remained in the Verizon
DB plan.
• Case brought by two classes of plaintiffs – one representing those transferred to
Prudential and one by participants who remained with Verizon.
• Participants argued for breach of fiduciary duty on the prudence of the transaction and
that Verizon failed to get consent and also discriminated against specific classes of
retirees.
• 5th Circuit recently confirmed that Verizon did not violate ERISA.
34
36. PwC
Issuing Debt to Fund a Pension Plan
• The Bipartisan Act extends interest rate smoothing. This will lead to reductions in
statutory funding amounts. Sponsors will need to weigh reduced contributions against
higher PBGC premiums and other uses of capital. Issuing debt to finance the plan may
be an attractive solution:
- Reduces PBGC Premiums
- Does not impact company capital structure as transaction is really a debt for debt
exchange
- Take advantage of low interest rate environment
- Create own amortization schedule, extending the funding period beyond seven
years
- Creates predictable and stable contributions
- Increased earnings per share due to expected return on asset assumption allowed
under US GAAP
- Accounting stabilization – financing debt can be carried at historical cost
- Credit impact neutral according to publically released statements by Moody’s
36
37. PwC
Impact on Credit Rating – From Moody’s
Because of the contractual nature of pension obligations, we view underfunded pension liabilities as
similar to senior debt
We adjust primary financial statements. Artificial smoothing distorts the measurement of pension
expense
Pension contributions in excess of required akin to pay down of debt
Credit impact dependent on source of cash
- Debt –Neutral
- Excess FCF –Positive
- Own Stock –Positive
Tax deduction if used to reduce leverage –Positive
37
38. PwC
Simple Case Study – Fund Now via Debt Offer or
Contribute Over Time
38
• Amount of unfunded benefits: $20m
• Liability discount rate: 5.0%
• Pension asset return: 5.0%
• Inflation 2.5%
• Corporate tax rate: 35%
• Corporate debt structure: 7-year bond with level payments
• Break-even interest rate – used to compare two payment streams
and solve for interest rate that would make present value of the
payment streams equivalent
• If sponsor’s borrowing rate is less than break-even rate then
more favorable to borrow and fund
• If sponsor’s borrowing rate is more than break-even rate then
more favorable to fund the pension plan annually
39. PwC
Determining the Breakeven Rate
Year Underfunded Contribution* PBGC VRP*
2015 $20,000,000 $3,456,396 $600,000
2016 $17,543,604 $3,456,396 $649,113
2017 $14,964,387 $3,456,396 $613,540
2018 $12,256,210 $3,456,396 $515,067
2019 $9,412,625 $3,456,396 $405,455
2020 $6,426,859 $3,456,396 $283,762
2021 $3,291,806 $3,456,396 $148,975
Break-even
rate
5.0% 8.76%
39
Based on a 35% corporate bond rate the breakeven rate increases 8.76% + 5% * (.35/.65) = 11.45%
* Assumes 5% discount rate and return and 2.5% inflation
40. PwC
Additional Factors that Affect the Break-even Rate
40
• Change in re-payment horizon
• Level of corporate tax rates and deductibility of pension
contributions and debt interest payments
• Contribution pattern under funding rules
• Market volatility
• PBGC per participant limit
42. PwC
Closing points
• Companies with defined benefit plans are looking to better
manage these programs for financial, regulatory and
psychological reasons.
• While many solutions exists, the specifics of the particular
organization will drive the ultimate choice of strategy.
• Lump sum windows, pension risk transfer and borrowing to fund
are three popular strategies companies are using.
• To execute these strategies, plan sponsors need to employ a
holistic and disciplined approach that considers financial and
legal perspectives.
42