Cultural Aspects of Quality and how these impact product quality on manufacturing floors with reference to Pakistan Society. Read this presentation together with video , with same title on Youtube: https://www.youtube.com/watch?v=05R7-Yp-kLQ

1. Cultural
Aspects
of
Quality
in
Manufacturing Industry
Imtiaz RastgarImtiaz Rastgar

2. INDUSTR
Y
INDUSTR
Y
SOCIAL
VALUES
SOCIAL
VALUES
EDUCATIONEDUCATION
GOVTGOVT
MEDIA &
THE ARTS
MEDIA &
THE ARTS
CULTURECULTURE
QUALITY
PRODUCTS
QUALITY
PRODUCTS
CULTURE
CULTURE
CULTURE
CULTURE
CULTURE
CULTURE

3. WHOLE NATION HAS TO ADOPT
QUALITY & PRODUCTIVITY
• TEACHERS
• POETS
• ULEMA
• BUREAUCRATS
• MEDIA
• BUSINESSMEN

4. TRANSITION FROM RURAL
TO URBAN
• Rural society is biological, self healing and non
manufacturing by culture
• Need to recognize that culture change is needed
for creating mass scale quality
• Cultural interventions are needed for change.
• Need to List social norms which require change
• Recognizing and use media, poets, artists,
writers and the pulpit as change agents

5. GOVERNMENT OF
PAKISTAN
ACTIONS NEED BY

6. GOVERNMENT FUNCTIONARY
THE BOTTLENECK
• Must practice what he preaches
• Showcase himself as productive
• Must not be above the law for delivering quality &
productivity
• PROPOSAL: Showcase Federal Ministry of
Industries (Mother of NPO) and its departments
as examples of P&Q

7. PRODUCTIVITY & QUALITY
• Environment should provide the culture of
Productivity and Quality.
• Industry should do the fine tuning of Productivity
and Quality to suit its needs.
• Training Institutions for the Civil Servants should
be brought into the Q&P Loop and a the younger
generation of Civil Servants should be sensitized.

8. SKILLS vs DEGREES
• Diploma and its stigma.
• All chiefs and no Indians : no technicians to back up the
graduates !
• Islamabad alone has 27 Universities and not a single
polytechnic !!
• NAVTEC board has not a single member from
manufacturing or value addition sector of economy.

9. MEDIA
and
THE ARTS
ACTIONS NEED BY GOVT

10. CULTURE CHANGE
INITIATIVES NEEDED
Government organs looking after Education,
Youth, Culture, Media must have road map for
cultural interventions consonant with national
goals.
Invest in Films and Media for Culture ChangeInvest in Films and Media for Culture Change
Examples:
India: “3 Idiots”
Singapore: “EDB funds TV soap operas for
culture change”

11. EDUCATIONAL SET-UPS
ACTIONS NEED BY

12. SOCIAL VALUES WHICH NEED
MODIFICATION
• Punctuality
• Courtesy
• Wealth vs Fair Play
• Team Work (ego)
• Social view of business is dim as compared to
graded services
• 5-s in Schools leading to Tanzeem, Tarteeb,
Tehzeeb, Tawazan and Tarbiat
• Culture leading to rise of a nation. Detail and
include in curricular and extra curricular activities

13. RELIGIOUS ENTITIES
ACTIONS NEED BY

14. IMPACT OF RELIGION
ON CULTURE
• Strong impact
• All positive values exist in Islam
• Convert the punctuality of Masjid to cover all other
spheres of activity

16. BUSINESSMAN IS ALSO
A BOTTLENECK
• Too few businessmen subject themselves to
on-going education
• Need to sensitize SME owners on need for
their own training and development

17. PSQP’s TO DO
• In addition to Industry, Commerce & Service
Sectors engage in Cultural Interventions
through
 Government
 Educational Institutions
 Media and the Arts
 Religious Entities

18. EXAMPLE

19. Let us work to
Create a Culture
Harmonious
with
Our National Aspiration
Thank you