CSS has established itself as the leader in Telephony & Call Recording solutions to the North American Security Industry.
We do not provide another plain old phone system, we do provide a solution designed specifically for the central station and interoffice communication, solutions which streamline operations, increase productivity and provide features no other product can provide.
SecurVoice Call Recording is the most advanced and powerful call recording solution. Interfaced to all the major automation software systems for event integration.
SecurVoice can record IP, Analog or Digital all on the same platform. SecurVoice is browser based and interfaces to all major automation software systems for easy call retrieval. SecurVoice provides for Agent Evaluation, Dispositions, Report Engine and optional screen capture.
Why Session Border Controllers?
Product Portfolio of the Session Border Controller
Business Applications and Use Cases (Vega ESBC)
Carrier/Service Provider Applications and Use Cases (NetBorder SBC)
Sangoma SBC Load Balancing and Failover Techniques
SBC Walkthrough
Conceptual Overview of the SBC Call Processing Components
Introduction and Configuration of SIP Profiles
Introduction and Configuration of Domain Profiles
Introduction and Configuration of Media Profiles
Introduction and Configuration of SIP Trunks
Introduction and Configuration of Call Routing
Walkthrough
IPNext180 is a next generation hybrid IP-PBX system that provides:
- Powerful voice mail, IVR, and call handling features.
- Support for PSTN interfaces and various IP terminals.
- Fault tolerant and scalable architecture with system redundancy options.
- RTP proxy service for private IP networks, presence service for UC, and IVR script editor.
- Management of users, devices, calls, and networks through standard protocols.
A detailed overview of Sierra Monitor's FieldServer protocol gateways for original equipment manufacturers (OEMs). This covers the FieldServer OEM product line, features and benefits of working with us, and use cases.
A detailed overview of Sierra Monitor's FieldServer protocol gateways for integrators. This covers the FieldServer product line, features, and building automation use cases.
1. The document discusses Cisco Call Manager Express which tracks VoIP and POTS components like phones, gateways, and bridges. It configures dial peers for Cisco IP Communicator using SCCP and SJphone using SIP.
2. It describes the basics of VoIP and POTS dial peers in Cisco IOS including destination patterns and session targets. It also covers DTMF relay and session protocols.
3. The document outlines development of a basic SIP softphone client using PortSIP SDK that can register with SIP servers and place/receive audio calls using G.729 codec.
SecurVoice Call Recording is the most advanced and powerful call recording solution. Interfaced to all the major automation software systems for event integration.
SecurVoice can record IP, Analog or Digital all on the same platform. SecurVoice is browser based and interfaces to all major automation software systems for easy call retrieval. SecurVoice provides for Agent Evaluation, Dispositions, Report Engine and optional screen capture.
Why Session Border Controllers?
Product Portfolio of the Session Border Controller
Business Applications and Use Cases (Vega ESBC)
Carrier/Service Provider Applications and Use Cases (NetBorder SBC)
Sangoma SBC Load Balancing and Failover Techniques
SBC Walkthrough
Conceptual Overview of the SBC Call Processing Components
Introduction and Configuration of SIP Profiles
Introduction and Configuration of Domain Profiles
Introduction and Configuration of Media Profiles
Introduction and Configuration of SIP Trunks
Introduction and Configuration of Call Routing
Walkthrough
IPNext180 is a next generation hybrid IP-PBX system that provides:
- Powerful voice mail, IVR, and call handling features.
- Support for PSTN interfaces and various IP terminals.
- Fault tolerant and scalable architecture with system redundancy options.
- RTP proxy service for private IP networks, presence service for UC, and IVR script editor.
- Management of users, devices, calls, and networks through standard protocols.
A detailed overview of Sierra Monitor's FieldServer protocol gateways for original equipment manufacturers (OEMs). This covers the FieldServer OEM product line, features and benefits of working with us, and use cases.
A detailed overview of Sierra Monitor's FieldServer protocol gateways for integrators. This covers the FieldServer product line, features, and building automation use cases.
1. The document discusses Cisco Call Manager Express which tracks VoIP and POTS components like phones, gateways, and bridges. It configures dial peers for Cisco IP Communicator using SCCP and SJphone using SIP.
2. It describes the basics of VoIP and POTS dial peers in Cisco IOS including destination patterns and session targets. It also covers DTMF relay and session protocols.
3. The document outlines development of a basic SIP softphone client using PortSIP SDK that can register with SIP servers and place/receive audio calls using G.729 codec.
This document provides an overview of open source PBX software called Asterisk. It discusses VoIP technologies including codecs, protocols and PBX features. It also outlines how to install, configure and use Asterisk to set up a PBX system with channels, phones, IVRs and billing integration. Hardware requirements and options for interfaces are presented along with examples of configuration files. The document demonstrates how to register softphones and test calling between Asterisk and other VoIP systems.
Here is an advantage of Cloud PBX Over Onsite PBX
Easy Setup & Saves Call Cost
Multi-Channel Integration
Security and Reliable
Back-up and Recovery
Real-Time Monitoring and Analysis
Cisco CallManager Express (CME) is a call processing solution that provides VoIP functionality for small to medium sized networks of up to 120 IP phones. It allows connection to the PSTN via analog or digital trunks and supports protocols like Skinny and H.323 for call control. CME is configured on Cisco IOS routers and gateways to provide integrated voice and data services over IP.
Ribbon Communications provides network infrastructure solutions including switching networks, cloud communications, security, and analytics. The document discusses Ribbon's products and leadership position in areas like VoIP switching, session border controllers, and media gateways. It then summarizes Ribbon's C15 softswitch product, including its architecture and features for service providers. The C15 can be used with Ribbon's KANDY cloud services to provide both basic and advanced hosted communications capabilities.
This document provides an overview of integrated access devices from Aethra Telecommunications, including broadband access options, voice and data port configurations, operating system features, and advanced application capabilities. Key products highlighted are the BG and SV series, which support ADSL, VDSL, SHDSL, fiber, and LTE broadband access with integrated voice services, security, routing, and business applications like IP PBX.
Matrix Telecom Solutions: SETU VGB - Fixed VoIP to GSM/3G-ISDN BRI GatewayMatrix Comsec
SETU VGB is an integrated gateway offering connectivity to IP, GSM/3G and ISDN BRI networks on a single platform. The gateway offers access to IP and GSM/3G networks for existing users of ISDN PBX. For an IP-PBX, it provides BRI and GSM/3G trunks connectivity. The gateway offers 8 VoIP channels, 4 GSM/3G SIMs and 2 ISDN BRI ports
The document discusses the features of Aethra Telecommunications' integrated access devices and IP PBX system. The devices provide broadband access, voice and fax ports, and advanced services. The IP PBX system offers standard features like call forwarding and transfer, as well as advanced features with the Micro Unified Communications license, including interactive voice response, voice mail, and call logs for billing. The system supports analog, ISDN, DECT and SIP phones and provides a comprehensive set of features to enable IP PBX and unified communications services for small businesses.
Webinar de la marca Patton explicando las funcionalidades de los SBC ESBR y escenarios de uso
All IP Networks – EOL for ISDN
Survivability, Service Demarcation, QoS
VoIP Security
VoIP Encryption, SIP TLS SRTP, Network topology hiding
IP Routing Performance
IP Routing Performance for multi service application
Ease of use
Simple configuration, deployment
Pricing
Price-value ratio
This document discusses security issues and solutions related to Voice over IP (VoIP) systems. It begins with an introduction to VoIP and how it works, describing the protocols used including SIP, H.323, MGCP and RTP. It then outlines various security attacks on VoIP systems such as eavesdropping, denial of service attacks, and masquerading. Finally, it discusses approaches to enhancing VoIP security, including using encryption, firewalls, authentication, and secure protocols like SRTP.
SIP servers on embedded systems: Powering SoHo communicationsRADVISION Ltd.
Increasing number of small offices/home offices (SoHo) migrate to VoIP communication based on commodity appliances that provide the connectivity solution.
The appliance is in many cases a combination of:
* Residential gateway (RGW)
* Integrated access device (IAD)
* Key-system/ small PBX
* SIP firewall / GW
In some cases it even can be as part of a set-top box.
All the above is based on SIP server technology that is tailored to embedded devices. This technology involves significant business potential as well as technology challenges that will be elaborated on the webinar.
FutureComm 2010: SIP Server Applications on Embedded PlatformsRADVISION Ltd.
This document discusses SIP server applications on embedded platforms. It begins with an agenda and overview of modern communications including IP phones, video phones, and soft phones. It then discusses using a SIP server on embedded systems to provide PBX functionality, address challenges of limited resources, and provide features like call control, presence, and media processing. Examples are given of SIP servers for devices like set-top boxes and residential gateways. The document concludes by describing RADVISION's SIP server framework solution for embedded systems, which provides core server capabilities and components while allowing for custom application logic.
Planning and Troubleshooting VoIP Performance shares insights on ThousandEyes helps visualize VoIP routing between branch offices and across the internet, optimize and plan new VoIP deployments and expansions, and troubleshoot VoIP performance to specific problem nodes, links and networks.
The Polycom SoundPoint IP 501 is a 3-line desktop IP telephone that provides excellent sound quality through Polycom's Acoustic Clarity Technology. It integrates with IP PBX and Softswitch vendors' IP solutions and can be easily updated in the field via software downloads. The phone offers intuitive access to common call features, a graphical LCD display, and superb voice quality whether used with a headset, handset, or hands-free speakerphone mode.
This document provides an overview and update on AudioCodes session border controller (SBC) products. It summarizes that AudioCodes is a market leader in SBCs, with the fastest growing market share. It highlights key SBC products like the Mediant 9000 and features such as advanced routing management, global partner strategy, and a comprehensive product portfolio. The document aims to showcase AudioCodes' SBC technology and momentum in the enterprise voice and data market.
The document summarizes an IP phone system called Allworx that is designed for businesses. It provides diverse voice services, robust features, and global integration capabilities across multiple sites. Allworx systems aim to satisfy customer needs with low total cost of ownership through easy installation and maintenance.
The document summarizes the Allworx phone system, including its key features and capabilities. It was founded in 1998 and acquired by PAETEC in 2007. It provides IP phone systems for small and medium sized businesses with less than 100 users per location. The systems offer features like voicemail, conferencing, call queues, mobility applications, and support for multiple sites. They are designed to provide a full-featured phone system with a low total cost of ownership.
The Polycom SoundPoint IP 450 is a 3-line SIP phone that offers high-quality HD Voice calls and supports features like 3 lines, presence, text messaging, buddy lists, and a web browser. It has integrated Power over Ethernet support and can also be powered by an AC adapter. It is designed for efficient installation and provisioning and interoperates with leading IP PBX and softswitch platforms like Broadsoft and Sylantro.
Hacking and Attacking VoIP Systems - What You Need To KnowDan York
Presentation by Dan York at AstriCon 2007 about how to secure VoIP systems with a focus on the Asterisk open source PBX. The presentation outlines the issues involved with VoIP security, the tools out there to attack/test VoIP systems, best practices to defend against attacks and ends with some specific security recommendations for Asterisk. Audio will soon be available at http://www.blueboxpodcast.com/ (and will be synced to this presentation).
The Polycom PVX software is an advanced desktop video conferencing application that delivers high-quality audio, video, and content sharing capabilities to PCs and USB cameras. It utilizes H.264 video and CD-quality audio to provide secure video conferencing with features like content and video sharing. The easy to use application supports standard USB cameras and is compatible with Polycom's conferencing systems and management tools.
Vpn security agenda by cover our privacyEric Fedewa
This document discusses virtual private networks (VPNs) and Cisco's VPN solutions. It begins with an introduction to VPNs, including definitions and the types of VPNs. It then covers VPN security, protocols, platforms, and services. The document promotes Cisco's VPN products as providing scalable and integrated solutions to connect various sites through VPN technologies.
Part 2: Lifestyle and health monitoring for the futureNAPWA
A presentation from the 2008 HIV Health and Treatments Update forum held in Sydney on 25 Nov 2008.
Part 2: a look at life expectancy in people with HIV and the impact of lifestyle factors such as diet, exercise and smoking, presented by Dr Marilyn McMurchie.
This document provides an overview of open source PBX software called Asterisk. It discusses VoIP technologies including codecs, protocols and PBX features. It also outlines how to install, configure and use Asterisk to set up a PBX system with channels, phones, IVRs and billing integration. Hardware requirements and options for interfaces are presented along with examples of configuration files. The document demonstrates how to register softphones and test calling between Asterisk and other VoIP systems.
Here is an advantage of Cloud PBX Over Onsite PBX
Easy Setup & Saves Call Cost
Multi-Channel Integration
Security and Reliable
Back-up and Recovery
Real-Time Monitoring and Analysis
Cisco CallManager Express (CME) is a call processing solution that provides VoIP functionality for small to medium sized networks of up to 120 IP phones. It allows connection to the PSTN via analog or digital trunks and supports protocols like Skinny and H.323 for call control. CME is configured on Cisco IOS routers and gateways to provide integrated voice and data services over IP.
Ribbon Communications provides network infrastructure solutions including switching networks, cloud communications, security, and analytics. The document discusses Ribbon's products and leadership position in areas like VoIP switching, session border controllers, and media gateways. It then summarizes Ribbon's C15 softswitch product, including its architecture and features for service providers. The C15 can be used with Ribbon's KANDY cloud services to provide both basic and advanced hosted communications capabilities.
This document provides an overview of integrated access devices from Aethra Telecommunications, including broadband access options, voice and data port configurations, operating system features, and advanced application capabilities. Key products highlighted are the BG and SV series, which support ADSL, VDSL, SHDSL, fiber, and LTE broadband access with integrated voice services, security, routing, and business applications like IP PBX.
Matrix Telecom Solutions: SETU VGB - Fixed VoIP to GSM/3G-ISDN BRI GatewayMatrix Comsec
SETU VGB is an integrated gateway offering connectivity to IP, GSM/3G and ISDN BRI networks on a single platform. The gateway offers access to IP and GSM/3G networks for existing users of ISDN PBX. For an IP-PBX, it provides BRI and GSM/3G trunks connectivity. The gateway offers 8 VoIP channels, 4 GSM/3G SIMs and 2 ISDN BRI ports
The document discusses the features of Aethra Telecommunications' integrated access devices and IP PBX system. The devices provide broadband access, voice and fax ports, and advanced services. The IP PBX system offers standard features like call forwarding and transfer, as well as advanced features with the Micro Unified Communications license, including interactive voice response, voice mail, and call logs for billing. The system supports analog, ISDN, DECT and SIP phones and provides a comprehensive set of features to enable IP PBX and unified communications services for small businesses.
Webinar de la marca Patton explicando las funcionalidades de los SBC ESBR y escenarios de uso
All IP Networks – EOL for ISDN
Survivability, Service Demarcation, QoS
VoIP Security
VoIP Encryption, SIP TLS SRTP, Network topology hiding
IP Routing Performance
IP Routing Performance for multi service application
Ease of use
Simple configuration, deployment
Pricing
Price-value ratio
This document discusses security issues and solutions related to Voice over IP (VoIP) systems. It begins with an introduction to VoIP and how it works, describing the protocols used including SIP, H.323, MGCP and RTP. It then outlines various security attacks on VoIP systems such as eavesdropping, denial of service attacks, and masquerading. Finally, it discusses approaches to enhancing VoIP security, including using encryption, firewalls, authentication, and secure protocols like SRTP.
SIP servers on embedded systems: Powering SoHo communicationsRADVISION Ltd.
Increasing number of small offices/home offices (SoHo) migrate to VoIP communication based on commodity appliances that provide the connectivity solution.
The appliance is in many cases a combination of:
* Residential gateway (RGW)
* Integrated access device (IAD)
* Key-system/ small PBX
* SIP firewall / GW
In some cases it even can be as part of a set-top box.
All the above is based on SIP server technology that is tailored to embedded devices. This technology involves significant business potential as well as technology challenges that will be elaborated on the webinar.
FutureComm 2010: SIP Server Applications on Embedded PlatformsRADVISION Ltd.
This document discusses SIP server applications on embedded platforms. It begins with an agenda and overview of modern communications including IP phones, video phones, and soft phones. It then discusses using a SIP server on embedded systems to provide PBX functionality, address challenges of limited resources, and provide features like call control, presence, and media processing. Examples are given of SIP servers for devices like set-top boxes and residential gateways. The document concludes by describing RADVISION's SIP server framework solution for embedded systems, which provides core server capabilities and components while allowing for custom application logic.
Planning and Troubleshooting VoIP Performance shares insights on ThousandEyes helps visualize VoIP routing between branch offices and across the internet, optimize and plan new VoIP deployments and expansions, and troubleshoot VoIP performance to specific problem nodes, links and networks.
The Polycom SoundPoint IP 501 is a 3-line desktop IP telephone that provides excellent sound quality through Polycom's Acoustic Clarity Technology. It integrates with IP PBX and Softswitch vendors' IP solutions and can be easily updated in the field via software downloads. The phone offers intuitive access to common call features, a graphical LCD display, and superb voice quality whether used with a headset, handset, or hands-free speakerphone mode.
This document provides an overview and update on AudioCodes session border controller (SBC) products. It summarizes that AudioCodes is a market leader in SBCs, with the fastest growing market share. It highlights key SBC products like the Mediant 9000 and features such as advanced routing management, global partner strategy, and a comprehensive product portfolio. The document aims to showcase AudioCodes' SBC technology and momentum in the enterprise voice and data market.
The document summarizes an IP phone system called Allworx that is designed for businesses. It provides diverse voice services, robust features, and global integration capabilities across multiple sites. Allworx systems aim to satisfy customer needs with low total cost of ownership through easy installation and maintenance.
The document summarizes the Allworx phone system, including its key features and capabilities. It was founded in 1998 and acquired by PAETEC in 2007. It provides IP phone systems for small and medium sized businesses with less than 100 users per location. The systems offer features like voicemail, conferencing, call queues, mobility applications, and support for multiple sites. They are designed to provide a full-featured phone system with a low total cost of ownership.
The Polycom SoundPoint IP 450 is a 3-line SIP phone that offers high-quality HD Voice calls and supports features like 3 lines, presence, text messaging, buddy lists, and a web browser. It has integrated Power over Ethernet support and can also be powered by an AC adapter. It is designed for efficient installation and provisioning and interoperates with leading IP PBX and softswitch platforms like Broadsoft and Sylantro.
Hacking and Attacking VoIP Systems - What You Need To KnowDan York
Presentation by Dan York at AstriCon 2007 about how to secure VoIP systems with a focus on the Asterisk open source PBX. The presentation outlines the issues involved with VoIP security, the tools out there to attack/test VoIP systems, best practices to defend against attacks and ends with some specific security recommendations for Asterisk. Audio will soon be available at http://www.blueboxpodcast.com/ (and will be synced to this presentation).
The Polycom PVX software is an advanced desktop video conferencing application that delivers high-quality audio, video, and content sharing capabilities to PCs and USB cameras. It utilizes H.264 video and CD-quality audio to provide secure video conferencing with features like content and video sharing. The easy to use application supports standard USB cameras and is compatible with Polycom's conferencing systems and management tools.
Vpn security agenda by cover our privacyEric Fedewa
This document discusses virtual private networks (VPNs) and Cisco's VPN solutions. It begins with an introduction to VPNs, including definitions and the types of VPNs. It then covers VPN security, protocols, platforms, and services. The document promotes Cisco's VPN products as providing scalable and integrated solutions to connect various sites through VPN technologies.
Part 2: Lifestyle and health monitoring for the futureNAPWA
A presentation from the 2008 HIV Health and Treatments Update forum held in Sydney on 25 Nov 2008.
Part 2: a look at life expectancy in people with HIV and the impact of lifestyle factors such as diet, exercise and smoking, presented by Dr Marilyn McMurchie.
Alfonso de la Nuez's talk, "How to conduct global UX benchmarking", at BigDesign event, about what, why, and how to conduct website user experience & usability benchmarking.
The document discusses various Earth Day and sustainability activities at McDaniel College such as planting trees and flowers to beautify campus, testing individual carbon footprints, and efforts to reduce the school's carbon footprint through switching to geothermal heating and using energy efficient lighting. It also mentions participating in Recyclemania to improve recycling rates and provides citations for recycling statistics and program details.
Several success stories in weight loss and customers finding their best health. Along with it are testimonies of the income opportunity as well being a business they can believe in.
branding the nation the historical contextwiwi isnaini
1) The document discusses the historical context of branding nations, noting that almost every nation has reinvented itself as regimes and circumstances have changed.
2) It uses France as a detailed example of how a nation has been rebranded multiple times, with different political and cultural incarnations over the centuries, from the Kingdom under Louis XIV to the various republics and empires that followed.
3) Despite claims that a nation cannot be rebranded, the document argues that France in particular has shaped and reshaped its identity through revolutionary changes in government and ideology.
The document discusses the expansion of self-service options in healthcare, including at Newark Beth Israel Medical Center. It describes how NBI implemented various self-service technologies like check-in kiosks, eClipboards, and desktops across their outpatient and emergency department settings. These allow patients to check-in, validate information, sign forms, and express the reason for their visit electronically. NBI has seen benefits from self-service like reduced wait times, better data quality, lower administrative costs, and increased patient satisfaction. Moving forward, NBI aims to expand the use of self-service technologies like mobile apps and online portals.
This document appears to be a series of slides from a senior thesis presentation about a study on metacognition in EFL readers. The study examined 59 EFL readers' use of metacognitive reading strategies when analyzing an English travel website about Belize. The participants completed a web analysis task and questionnaire assessing their use of global, problem-solving, and support reading strategies. Results showed problem-solving strategies had the highest mean usage. The presentation concludes by discussing using additional methods like eye tracking in future research.
Effectively Marketing To Government BuyersBob Shark
The document provides an overview of marketing to government buyers. It discusses PTACs, which are local offices that help businesses sell to government. PTACs can help businesses understand opportunities but do not make business decisions. The document also covers prerequisites for government contracting like registrations. It emphasizes understanding your own capabilities and differentiators. Buyers are identified at various government levels from federal to local. Market research approaches are presented to find potential government clients.
We’re all SMILES! Building Chemical Semantic Web Services with SADI, ChEBI, a...Michel Dumontier
This document summarizes a presentation about building chemical semantic web services using SADI, ChEBI, and CHEMINF. It discusses how SADI allows services to be discovered and composed to answer queries by reasoning over chemical ontologies. As an example, it describes how a SPARQL query engine could discover and invoke web services to determine if caffeine is a drug-like molecule according to the Lipinski rule of five.
AgilePalooza - BigScrum - Scaling Team To ProgramThinkLouder
This presentation provides a pattern for scaling scrum teams to programs as well as provides some guidance for kicking off larger programs, dealing with program stakeholders as well explores scaling alternatives.
Combining Quantitative & Qualitative Data in a Single Large scale User Resear...UserZoom
This document summarizes a large-scale user research study conducted by Measuring Usability that compared the usability of several major airline websites. Both quantitative and qualitative data were collected, including surveys of over 1,000 airline customers, task-based testing with 130 participants, and analysis of think-aloud transcripts. The results showed Southwest had the highest usability and satisfaction scores while United had the lowest. Issues with flight selection, calendar interfaces, and difficulty changing reservations were identified for United and American. The study provided insights into key drivers of the user experience for each airline website.
Accurate biochemical knowledge starting with precise structure-based criteria...Michel Dumontier
Biochemical ontologies aim to capture and represent biochemical entities and the relations that exist between them in an accurate and precise manner. A fundamental starting point is the use of identifiers that precisely and uniquely identify some biochemical entity, whether it be a substance, a quality or some biological process. Yet, our current approach for generating identifiers doing so is often haphazard and incomplete. This prevents us from accurately integrating knowledge and also leads to under specification of our knowledge. This talk aims to initiate a discussion on plausible structure-based strategies for biochemical identity, ultimately to generate identifiers in an automatic and curator/database independent fashion, whether it be at molecular level or some part thereof (e.g. residues, collection of residues, atoms, collection of atoms, functional groups). With structure-based identifiers in hand, we will be in a position to accurately capture specific biochemical knowledge, such as how a set of residues in a binding site are involved in a chemical reaction including the fact that a key nitrogen atom must first be de-protonated. Thus, this will enhance our current representation of biochemical knowledge and make it fundamentally more useful.
This report from HSBC upgrades ADCB to Overweight from Neutral and raises its price target while downgrading NBAD to Neutral from Overweight. Loan volumes continued accelerating in Q3 while deposit growth was slower. Spreads improved more than expected due to higher corporate lending rates. Banks have reduced their long dollar positions, limiting potential losses from currency revaluation. Translation losses from foreign operations are also estimated to be limited. The report maintains Overweight ratings on UNB and FGB while raising their price targets.
We help companies appreciate employees who do great work through recognition and celebration, which inspires people to be more creative and innovative in their work. When workers are inspired in this way, it allows companies to grow and be more successful.
The document provides information on CSS's Aeonix telephony platform, which offers unified communications and collaboration solutions tailored for the security industry. It details Aeonix's features such as PRI/SIP trunking, virtualization, redundancy, mobility support, call recording, CSTA integration with automation software, and call accounting. The platform also includes solutions like voice mail, conferencing, and the Navigator desktop tool for call management.
The Smart Automation Design House provides home/building automation and security solutions through product engineering, professional services, and technology innovation programs. It has expertise in cutting-edge technologies and a strong delivery model that make it a preferred vendor for challenging engineering problems. It focuses on providing niche embedded solutions through software and hardware design, integration, and custom services to address customer needs.
The Role of a SIP Softswitch in the EnterpriseAlok Vasudeva
The document discusses the role of a SIP softswitch in the enterprise. It begins with an agenda that includes an IDC perspective on dynamic IT, discussing IT requirements, and a survey and drawing. It then introduces the speakers, Abner Germanow from IDC and Peter Greco from Siemens Communications. Germanow discusses dynamic IT and how SIP can enable it. SIP allows for flexible, scalable infrastructure that supports business change. Greco then discusses how the HiPath 8000 softswitch from Siemens uses open standards like SIP and SOA to provide a flexible communications platform. He outlines how the HiPath 8000 supports SIP phones, applications and virtualization to help enterprises evolve their capabilities.
The document discusses Alcatel-Lucent's OmniPCX Enterprise IP communication solution. It provides an overview of the system architecture, hardware platforms, features, applications, and proposed solution for Bakrie Brothers including equipment specifications and warranties. Key aspects covered are the scalable Linux-based system, over 500 available features, interoperability with legacy systems, reliability with 99.999% uptime, and contact center applications.
Matrix Telecom Solutions: SETU VTEP - Fixed VoIP to T1/E1 PRI GatewayMatrix Comsec
Matrix SETU VTEP is a compact and dedicated gateway for VoIP to T1/E1 PRI network offering high-value communication experience to businesses of all size, Service Providers, Call Centers and simple but cost-effective solution for multi-location branch office communication. This intelligently designed gateway incorporates advanced features with multiple connectivity options to connect with a legacy communication system using T1/E1 or PRI signaling. SETU VTEP offers reliable and cost-effective solutions to the changing requirements of the business communication and offer customer value for money.
This document provides an overview of VoIP services through a seminar presentation. It discusses how VoIP came about as an alternative to traditional circuit-switched telephony using the PSTN. VoIP allows carrying voice calls over an IP network by digitizing and packetizing voice streams using protocols like SIP and H.323. Some key benefits of VoIP include reduced costs, increased flexibility, and mobility. Popular VoIP service providers include Skype, while security poses ongoing challenges to VoIP adoption.
This document discusses EPABX (Electronic Private Automatic Branch Exchange) systems. It covers advancements in PBX technology including features like auto conferencing. It describes different types of EPABX systems like analog, digital, and IP-based. It also discusses related technologies like VOIP, PSTN, and ISDN networks. The document outlines the applications of EPABX for call billing, logging, and signalling. Advantages include cost reduction and flexibility, while disadvantages include power needs and costs. EPABX systems are widely used in call centers and other business applications.
1) The document introduces the Voice-AlphaCom digital exchange system and its evolution from hardware-based to software-based IP solutions over time.
2) Key highlights of the AlphaCom E IP-based intercom server are presented, including support for open IP standards, integrated applications, remote management capabilities, and new services through web and SIP technologies.
3) The benefits of IP-based critical communication systems are discussed, such as shared infrastructure, enhanced integration, new services, and combining the strengths of IP and traditional network solutions.
Crosscode Technologies Private Limited - Company profileacuser30
CROSSCODE Technologies is a telecom software and solutions company specializing in customer lifecycle management (CLM), call center and CTI technologies. With a core team consisting of professionals from the industry with a considerable amount of experience and expertise in various types of contact center implementations ranging from multi-location global BPOs running 1000+ seats to enterprise level customer care centers with complex back end integrations to enterprise wide ERP platforms like SAP, Siebel, SalesForce, Talisma or custom built solutions or with existing legacy PBX platforms like Avaya, Cisco, Siemens, Nortel or any other make.
CROSSCODE is catering to a diverse set of clients who are being serviced under long term managed service or annualized service agreements for 1 – 3 years. The domains that we cater to are, diverse, ranging from automobile dealers to healthcare majors, from BPO service providers to pharmaceutical service providers, from manufacturers to public utility corporations.
Voice over IP (VoIP) allows voice traffic to be carried over an IP data network at lower bandwidth than traditional telephone networks. It provides benefits such as lower communication costs, convergence of voice and data infrastructure, and new multimedia applications. However, VoIP also faces issues including delay, congestion, jitter, packet loss, bandwidth limitations, echo, interoperability between different systems, and ensuring scalability. The two main VoIP protocols are the Session Initiation Protocol (SIP) and H.323. VoIP adoption is growing due to the increasing use of IP networks, and it provides opportunities for lower telephone costs and innovative services. However, challenges remain regarding quality of service, interoperability, and developing carrier-grade
Matrix ETERNITY is a family of IP-PBXs with Universal Connectivity and Seamless Mobility. The ETERNITY IP-PBX offers built-in gateway capability to connect nearly all telecom interfaces like FXS, FXO, ISDN BRI, ISDN PRI, T1/E1, GSM and 3G.
The document outlines various IT services and solutions that are offered including print services, voice over IP phone systems, data and network services, electronic article surveillance, and CCTV. It provides details on Olivetti printer solutions, PBX phone systems, implementing LAN and WLAN networks, internet and domain hosting, and biometric access control. It requests 20 minutes of time and account information to analyze a client's current expenditures and propose savings through their solutions.
Modernizing the Manufacturing Industry with Kafka and MQTT Dominik Obermaier
Industry 4.0 and smart manufacturing are driving the manufacturing industry to modernize their software infrastructure. The current infrastructure is costly to maintain, creates barriers to sharing data, difficult to integrate with other systems and is limiting corporations to new opportunities promised by Industry 4.0. A key challenge to modernizing a manufacturing infrastructure is how do you integrate old existing systems with new modern systems. Apache Kafka and MQTT are unique positioned to provide the core technology to enable modernization of the manufacturing industry.
This presentation will look at the unique business drivers for modernizing the manufacturing industry and how MQTT and Kafka can help make it a reality.
VoIP allows transmission of voice calls over IP networks like the internet. It works by encoding voice input and transmitting it as digital audio packets rather than traditional circuit-switched telephone networks. Key challenges include latency, jitter, bandwidth, packet loss, reliability, and security. Standards like H.323, SIP, and MGCP help address these and ensure interoperability between VoIP systems from different vendors. Components include servers, end-point devices, media gateways, and the IP network itself.
The modern growing businesses often face bigger challenges than those faced by the established and large entities.
Presenting, Matrix ETERNITY PE - VOIP system for small businesses designed specifically for small-sized businesses destined to become tomorrow's enterprise. ETERNITY PE is a versatile IP-PBX platform based on universal slots architecture, offering a variety of trunks and extensions.
KEY FEATURES:
- Universal Slot Architecture
- Seamless Integration of Multiple Networks
- The range of Phone Options
- Scalable Systems
- VOIP Telephony
- Advanced Voice Mail
- Easy Installation and Management
Request a demo, https://goo.gl/p4Tcxk
This document provides an overview of VoIP security. It discusses the basics of VoIP security including authentication, authorization, availability, and encryption. It outlines some common attack vectors such as accessing an unsecured local network connection, wireless network, or public network. It also mentions threats from compromising a phone's configuration file or uploading a malicious file. The document summarizes some unconventional VoIP security threats like phishing, caller ID spoofing, eavesdropping, call redirection, and spam over internet telephony.
Aria Telecom is an Indian telecommunications company founded in 2003 with headquarters in New Delhi and branch offices in multiple cities. They provide call center and voice logging solutions including interactive voice response systems, predictive dialers, and call center headsets. Their products are used by call centers, government organizations, and businesses across industries for functions like customer service, technical support, and more.
Polycom soundstation ip7000 data sheetbest4systems
The Polycom SoundStation IP 7000 is an advanced SIP-based IP conference phone that delivers outstanding voice quality and clarity for conference calls. It features Polycom HD Voice technology for crystal clear audio, flexible connectivity options to meet the needs of different room types, and a large high-resolution display with applications. The phone offers robust interoperability, security, and management features suitable for enterprise VoIP environments.
This document provides an overview of Huawei's eSpace UC solution for unified communication and collaboration. It describes the solution architecture including security, services, management, endpoints and gateways. It also outlines several scenario examples and the benefits they provide such as improved communication efficiency, multimedia collaboration and extension mobility. Product highlights of the IP phones, integrated access gateways and management system are also summarized.
1. Who is CSS
Communication Service Solutions
• Unique Telephony Solutions for the Security Industry
• The only Central Station designed phone system
• Specific & Unique features for the Central Station
• SecurVoice Call Recording system
• NetVanta PoE Managed Switches and Routers
• nCall Telephone Answering Service software
• 24/7 Support and Service – 365 days a year.
• 25 Years Security Industry Experience
2. Telephony Solution
Communication Service Solutions
• Partnered with a major telephony manufacturer
• Over 30 Years of PBX design and manufacturing
• Rock solid product with very high reliability
• Low Visibility but in the top 6 in the world
• Major projects with governments around the world
• CSS features designed specifically for security industry
3. CSS IPx – Security features
Communication Service Solutions
• PRI to Analog Conversion in DTMF for SIII/IV & D6600
• Two-Way voice management via “pick” or 3rd party TAPI
• Auto-dialing off the Automation software & Outlook
• Automated outbound “Caller ID” injection
• Automated operator skill set log-in
• Inbound call ANI-DID to Automation software via TAPI
• DID management
4. SecurVoice Call Recording
Communication Service Solutions
• All Central Stations must record phone calls
• Analog, Digital and IP recording in one platform
• Part of the total solution for the client
• Integrated into all major automation software
• Unlimited report building
• Sold in US. Canada, Europe and Latin America
• Browser based OS
5. Telephone Answering Software
• Exclusive provider of nCall to the security industry
• Telephone Answering Service software
• Integrates via TAPI to our IPx solution
• Virtual Receptionist, answer calls for your clients
• Intuitive “client view” screen
• Powerful, flexible and affordable
• Server based application
6. Adtran Dealer
Communication Service Solutions
• Adtran Platinum Dealer
• NetVanta PoE Managed Network Switches
• CSU – PRI conditioners
• PoE switch for IP phone power
• Managed switch for Mirrored Port call recording
7. TAPI interface, what it means
• Telephone Application Programming Interface
• Network connection between IPx & Automation software
• Information and commands sent each way
• Allows Automation software to command the IPx
• Allows IPx to send information to Automation software
• Auto-dialing from Automation software
• Two-Way voice automated handling to operator
• Caller ID injection on automated outbound calls
8. Save Time, Resources and Money
Automating your day to day process will save time, money and
increase profitability.
TAPI interface to your Automation software
SecurVoice interface to your Automation software
• Reduce Operator manual requirements
• Increase Operator Efficiency
• More Account without more Operators
• Increase Capacity within same operational Environment
• Automate Processes
• Increase Call Handling
• Increase Alarm data Handling
9. IP Telephony Solution
Communication Service Solutions
• Selected IP telephony platform, why?
• Flexibility
• Redundancy
• Applications
• Standardization
• World is going IP……….
10. What is IP Telephony
• Voice over Internet Protocol - VoIP
• Voice packets over Internet-Intranet
• Converging Data and Voice
• TCP/UDP Transportation layer
• SIP and MGCP protocols application layer
Session Initiated Protocols
Media Gateway Control Protocol
11. What is IP Telephony
LAN
Simple Use of a Network for Voice and
Data at one location.
Phones can be G711 (64k) G729 (8k)
12. What is IP Telephony
WAN
3 Locations interconnected
Extension to Extension dialing
No distance Limitation
Smart Call Routing
13. What is IP Telephony
X
WAN
If an IP switch was to fail the IP
Phones can register to other IP
switches for automatic
redundancy
14. Simple IP Telephony Benefit
MPLS
Internet
Home Office
Remote Sales Office Soft Phone
15. Security Industry Needs
• IP PBX Switch platform
• IP PBX Platform with Internet Flexibility
• IP PBX with IP phone flexibility
• IP PBX with SIP trunk capability
• IP PBX with global solutions
But what does the security industry need:
A Hybrid IPx Switch platform-IP & Analog
16. Security Industry Needs
• Hybrid IP solution – Why?
• Over 36 Million Analog Alarm Panels in N.A
• Receivers are Analog devices
• Receivers need PRI circuit “D” channel info
• Receivers need analog circuits
• Two-Way voice needs to be managed
• Analog receivers and IPx PBX work together
• Automation Software and IPx work together
• Disaster Prevention
17. CSS Platform & the Security Industry
• Virtual Receiver Interface – PRI “D” channel info
• Full Hybrid Telephony. IP and Analog/PRI circuits
• Two-Way Voice Management via TAPI 3
• Auto-Dialing Interface via TAPI 1 & TAPI 3
• Auto-Dialing via desktop software with IM
• Dual Tandem systems for Disaster Prevention
• Multi Location interconnections and call management
18. Virtual Receiver Interface
• CSS IPx Platform
Powerful Comprehensive Telephony Platform with
PRI to Analog conversion, Two-Way Voice, Auto Dialing
TAPI, Two-Way Voice management TAPI, Out-Bound
Caller ID Injection, Call Routing, DID libraries, IP
Telephony and Smart Voice Mail with IVR-Text to
Speech engine.
Expandable to multiple PRI circuits,
Analog circuits and hundreds of
IP end points.
19. What is the IPx platform
Dual Tandem systems for Redundancy
Standard 8 slots with expansion to 28/56
Multiple PRI and Analog cards
Unlimited DID/DNIS numbering plans
1024 time slots for simultaneous operations
Two-Way Voice management with Hook-Flash from System III – D6600
TAPI-CTI link to Automation Software for Two-Way voice management,
Automated outbound dialling, Caller ID Injection and In-Bound DID-ANI
Full Telephony features with intelligent call routing
Personalized software for screen auto-dialling, unified messaging, private
IM, SMS, Global phone status, Wait queue’s and Agent ACD log-in.
20. What goes into the IPx
Single or Dual Tandem IPx systems
19” rack mount with two expansion cabinets per IPx
High speed processors and bus back end
Multiple slots for PRI circuits, Analog station, Analog Trunk and Voice Mail
Multiple analog slots provide for 8 + 16 analog to receivers, fax, modems
Network device
Dual Tandem system provides redundancy and expandability
21. What goes onto the IPx
Voice Mail – internal or server based
Fully expandable from 4 ports to 96 ports, 1000 + mail boxes, interfaces to
Outlook for Unified Messaging. Provides email and IM notification of voice
message. Built in multiple level Auto-attendant. Optional IVR engine.
Desk top Application
Places phone control onto the desktop, has built in 1st party TAPI engine
for auto-dialling off automation software, Outlook & documents. Operator
log-in. Answer-hold-end and transfer calls, interface to Outlook, private IM
Reporting Software
Reporting software is a server based reporting application and provides
ACD based statistical reports on activity and call flow. Optional output to
large LCD screen for operators and supervisors to view real-time activity.
22. IP Phones
Phone Set – T208/BL
The T208/Backlit phone is a 6 line multi display phone with built in headset
jack and speakerphone.
PoE or Power brick for remote Internet connected phones
Standardized to T208 so low level lighting in Central Station is not an issue
Can be programmed to work off ten CSS IPx PBX systems for redundancy
Can have 24 button expansion button
added so Two-Way voice can be
“picked” easily if TAPI 3 not used.
System III line card ratio to TEM
buttons is one to one
23. System III Receiver with
CSS IPx Solution
Any incoming call can be answered by any line card.
All line cards know the telephone number the panel is calling to.
All line cards work as one giant “line pool”
“D” channel information off the PRI circuit
• Where the panel is calling to DNIS/DID#
• Where the panel is calling from ANI
24. CSS IPx and System III Receiver
Analog connections
PRI Circuits
Automation
Software
25. CSS IPx and System III Receivers
PRI Circuits
Analog connections
Automation
Software
26. Dual Tandem CSS IPx and System III
Analog connections
PRI Circuits
Automation
Software
27. Dual Tandem CSS IPx and System III
Analog connections
PRI Circuits
Automation
Software
28. CSS IPx and System III Receiver
with Basic Two-Way voice
Analog connection
Two-Way Voice Transfer
Automation
Software
Alarm signal with Two-Way voice. The System III can hook flash the Two-Way call back to the CSS IPx
and the IPx will place into a virtual extension (page queue) for operator pick up.
Shelf/slot = Virtual Ext = held ext location. Line 1 = Ext 7501 = button 1 for pick up.
29. CSS IPx, System III & Automation software
Two-Way voice and TAPI
Analog connection
Two-Way Voice Transfer
CTI-TAPI server
Two-Way
voice
Event
Alarm signal with Two-Way voice. The System III will hook flash the Two-Way call
back to the CSS IPx and the IPx will place into a virtual extension. The Automation Software
automation software will instruct the IPx via TAPI which extension to send the
Two-Way voice based upon which operator received the event.
30. CSS IPx & In-Bound call
TAPI to Automation Software
CTI-TAPI server Automation server
TAPI
Client
Ms. Smith calls
Central Station Operator #3 Automation Software
The client calls the Central Station, the call is received on the IPx system. The IPx presents to the
automation software via TAPI the ANI-DID number. The automation software pulls the account
information for the ANI number. The Automation software is informed via TAPI the call will be sent to
operator #3, the automation software send the account to operator #3.
Quick, efficient and accurate inbound call process.
31. CSS IPx & Automation software with TAPI
for auto-dialing
CTI-TAPI server
Automation Software
Operator - I need
to call Sandra, I
click on Sandra’s
name in software
Client
Ms. Smith
The operator makes a TAPI driven outbound call, a simple mouse click on the clients name, the
automation software passes over TAPI the phone number to call. The IPx calls the phone number and
connects the call to the operators phone set, headset.
Quick, efficient and accurate outbound call process.
32. CSS IPx & Automation software with TAPI
Third Party Central Station & Caller ID Injection
CTI-TAPI server
Automation Software
Client - ABC Alarm
Company is calling me
Operator - calling as ABC
Alarm Company
The operator makes a TAPI driven outbound call, the automation software passes via TAPI the dealer
phone number to the IPx. The IPx injects the dealer number in the outbound call string. The end user
sees the dealer calling, not the third party central station. Transparency.
33. Step 1 – CSS IPx in one Location
PRI
System III
LAN An incoming alarm signal or telephone call will be
received on the PBX. If an alarm signal the IPx
will convert to analog and send to the System III,
if a voice call the IPx will send to the correct
Automation
Software phone group (ACD) or person.
Public
Network Flex-Call bridges a desk phone to a Cell Phone so
if the called person is not at their desk their cell
phone will ring. The called person can transfer to
an extension on the phone system or create a
conference call via their cell phone.
Sales people should never miss a phone call.
36. CSS IPx in Two Locations expanded
Local # 1 Local # 2
PRI
System III System III
LAN LAN
Public
Network
Automation
Automation
Software
Software
An incoming alarm signal via PRI circuit can be received and managed in either location.
A voice call via PRI can be received and managed in either location.
37. CSS IPx with Two Locations Connected
Local # 1 Local # 2
PRI
System III System III
LAN LAN
Automation Automation
Software Software
MPLS
An incoming voice call can be received in either location via PRI and managed in either location. A
voice call can be received in location #1 and managed in location #1 or #2. The voice call can be
transferred via MPLS between locations.
An incoming alarm signal via PRI circuit can be received in either location and managed in either
location. The alarm signal can be received in location #1 but managed by an operator in location #2.
38. Two Locations. Two-Way Voice
Local # 1 Local # 2
Event with
Two-Way Voice
System III System III
LAN LAN
Automation Automation
Software Software
MPLS LAN
Remote Central Station IP Phones
An incoming alarm signal with Two-Way Voice can be received in location #1 but have the Two-Way
call managed in location #2 or vice versa. A remote central station without receivers but having
operators can manage the event and Two-Way call.
39. MPLS Network Example
Data Voice
Internet
Multi-protocol Label Switching “Private Network Transport Service” providing group service and
Quality of Service
40. AT&T MPLS Network Example
Anchorage,
AK
Seattle Spokane
Portland
R
Portland
Manchester Worcester
Minneapolis
R St. Paul
Milwaukee
Glenvie Syracuse
Rochester R
Albany
Cambridge
w Framingham
Madison Grand Hartford
Buffalo Stamford Providence
Providence
Rolling RapidsBirmingham Wayn Cheshire
Bridgepo
Des Meadows Detroit Harrisbur e NY rt New
Moines g Philadelphia White
Brunswick
Salt Lake Plymouth Cleveland Pittsburgh
C R NYC Bdwy Plains
Oak
San
Sacramento
R R City R Davenport
Brook South Bend R
Akron Wash
R
2 Cedar Knolls
Rochelle
Pk
R Las Omaha Chicago Columbus Silver .DC Secaucus
Francisco Vegas Denver R Dayton Springs
Newark
Hamilton Square
New
Oakland
Kansas City R Indianapolis
Cincinnati
Ashburn
Arlington
Baltimor
e
Bohemia
Freehol
d
Camden, York
Norfolk
R Colorado
Springs Florissant
Louisville Richmond
NJ
City
Redwood San
City Jose
Sherma Albuquerque Oklaho Springfield
St Louis R Raleigh
Nashville
R n Oaks 2 ma Tulsa
Greensboro
Charlotte
Honolulu
Los Angeles
San
Bernardino City R
Garden Anaheim
a Little Rock
Memphis Birmingham Columbia
San Diego Phoenix Norcros
s Dunwoody
Ft. Worth Dallas Atlanta
Data Voice Austin
New Orleans
Jacksonville
Orlando
Houston
San Antonio
R W. Palm Beach
Tampa
Internet Ft.
Lauderdale
R Ojus
San Juan PR
Miami
Multi-protocol Label Switching “Private Network Transport Service” providing group service and
Quality of Service
41. CSS IPx with Voice Mail
Local # 1 Local # 2
PRI
System III System III
Voice Mail with
Unified Messaging
LAN LAN
Automation Automation
Software Software
MPLS
MPLS
A single voice mail system can be located in one location but used by all parties in all locations
including remote Internet locations. The internal or external server voice mail system provides for
Unified Message seats ,1000+ voice mail boxes are available.
42. CSS IPx with Remote Office Connection
Local # 1 Local # 2
PRI
System III System III
LAN
LAN
LAN
Automation
Automation
Software
Software
MPLS
Sentinel Unit
The Sentinel Plus provides for remote office connection to the
main office locations via standard Internet, no VPN required. Internet
All voice calls between location #1 and location #2 and remote
office locations will be a “local” extension call, voice calls can be Remote Office IP Phones
transferred between all locations
43. CSS IPx with Intelligent Call Routing
Local # 1 Local # 2
PRI
System III System III
LAN LAN
Automation Automation
Software Software
MPLS Sentinel Unit
Remote office with Teleport unit for Internet
local POTS connection. All outbound
calls will be automatically routed out
PSTN Service with
a local CSS IPx or Teleport unit
Local Call Routing
closest to the called party. Remote Office IP Phones Teleport Unit
44. CSS IPx with SIP Trunks
Local # 1 Local # 2
PRI
SIP
System III System III
LAN MPLS LAN
Automation Automation
Software Software
Inbound and Outbound voice calls using a Internet Sentinel Unit
CSS SIP trunk provider. National DID
drops for local presence in thousands of
locations throughout N.A. DID DID DID DID
Alarm signal traffic is managed via PRI
circuits.
45. CSS IPx with SIP Trunks
PSTN Public Switched LAN
Telephone Network
POP Internet POP
Point of Presence
Internet Exchange Point
46. CSS SIP Trunks
• Approx 264,000 POPS in North America
• Local DID can be provided for inbound
• Dynamic Bandwidth as needed
• G711 – G729 codec
• Public or Private IP address
• SIP used to set up call
• RTP is the call
• Less than 1 cent per minute rate
• Dial Tone provided
47. SIP Network
Vancouver
Calgary
Montreal
Toronto
MPLS High Capacity Core
Multi-layered
Diverse Routing via 12 connection
Meshed Arteries
12 Billion Call Capacity
100% PSTN Terminations
48. CSS IP phones and Network switches
SIP
PRI
System III System III
LAN LAN
Automation Automation
Software Software
MPLS
NetVanta 24 port or 48 port PoE (Power over Ethernet) Managed Network switches with Port
Mirroring for SecurVoice Call Recording and Power over Ethernet for phone set power.
49. CSS Telephony Solution
• Complete Solution for System III – D6600
• Complete Solution for Two-Way Voice
• Complete Solution for Auto-Dialing
• Complete Solution for Multiple Locations
• Complete Solution for Remote Workers
• Complete Solution for Unified Messaging
• Complete Solution for Third Party Stations
51. What is SecurVoice
• Call recording platform for Analog, Digital & IP
• Video – Screen recording platform*
• Remote and Local recording solution
• Browser based application
• Automation Software Interface with to Bold, SIS,
Micro Key, IBS, SGS, MAS & Monitor Soft
• Agent Evaluation, Report Builder, Dispositions
option*
52. Features
• 100% .Net Technology
• Run management reports with report builder
• Scaleable from 4 to 4 thousand channels
• MySQL Server support
• Network based storage with auto backup
• Save and Email recordings
• Bookmark recordings
• Evaluation and scoring
• Multi level Permission based access
53. Features
• Record on Demand
• Free agent seating (Bob to Mary to John)
• User Groups and Profiles (Operators, Sales, Techs)
• Self Monitoring with email notification*
• Full Call details
• Alarm Escalation* diagnostic tools
• WAV file encryption. DES, RC2, Triple DES, Rijndeal
• Programmable operator screen capture
54. Digital, Analog & IP recording in 1 location
Analog Phones
CSS IPx Hybrid
PBX or other PBX
SecurVoice Recording &
66 Block
Storage Server
Digital Phones
Managed PoE Switch
LAN
LAN
IP Phones
55. SecurVoice Digital & IP recording in 3 locations
CSS IPx Hybrid PBX or other PBX
SecurVoice Storage Server
66 Block
Digital Phones SecurVoice Recording
Server
Managed Switch
IP Phones
LAN
MPLS
SecurVoice Recording Server
LAN
66 Block LAN
IP Phones
Digital Phones
SecurVoice Recording Server
56. SecurVoice Call Recording on IP
Local # 1 Local # 2
PRI
System III System III
LAN LAN
Automation Automation
Software Software
Managed Switch Port Mirroring Managed Switch Port Mirroring
SecurVoice
MPLS SecurVoice
Recording Server
Recording Server
SecurVoice Data
Storage Server
SecurVoice recordings can be accessed from any PC via
browser interface. Users can be restricted on multiple levels
or access recording from your Central Station automation
software.
68. Save Time, Resources and Money
Automating you day to day process will save time and
money and increase profitability.
TAPI interface to your Automation software
SecurVoice interface to your Automation software
IPx Telephony, SecurVoice, nCall TAS information and SIP trunks, MPLS
provided by Communication Service Solutions (CSS)
www.comservicesolutions.com for all your telephony, SecurVoice call recording, nCall TAS
software and SIP trunk needs.
Contact
David Crawford
dcrawford@comservicesolutions.com
Direct 580 548 1605
Tel. 1 866 727 4300