SecurVoice Call Recording
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SecurVoice can record IP, Analog or Digital all on the same platform. SecurVoice is browser based and interfaces to all major automation software systems for easy call retrieval. SecurVoice provides for Agent Evaluation, Dispositions, Report Engine and optional screen capture.
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рднреЛрдЬрди рдвреВрдБрдврд╝рдирд╛, рднреЛрдЬрди рдкрдХрдбрд╝рдирд╛,
рдФрд░ рднреЛрдЬрди рдЦрд╛рдирд╛ .. рддреАрдиреЛрдВ рдкреНрд░рдХреНрд░рд┐рдпрд╛рдпреЗрдВ рдЕрдкрдиреА рдзрд╛рд░ рдЦреЛрдиреЗ рд▓рдЧрддреА рд╣реИрдВ ред
рдЙрд╕рдХреЗ рдкрд╛рд╕ рддреАрди рд╣реА рд╡рд┐рдХрд▓реНрдк рдмрдЪрддреЗ рд╣реИрдВ....
1. рджреЗрд╣ рддреНрдпрд╛рдЧ рджреЗ,
2. рдЕрдкрдиреА рдкреНрд░рд╡реГрддреНрддрд┐ рдЫреЛрдбрд╝ рдЧрд┐рджреНрдз рдХреА рддрд░рд╣ рддреНрдпрдХреНрдд рднреЛрдЬрди рдкрд░ рдирд┐рд░реНрд╡рд╛рд╣ рдХрд░реЗ !!
3. рдпрд╛ рдлрд┐рд░ "рд╕реНрд╡рдпрдВ рдХреЛ рдкреБрдирд░реНрд╕реНрдерд╛рдкрд┐рдд рдХрд░реЗ" !!
рдЖрдХрд╛рд╢ рдХреЗ рдирд┐рд░реНрджреНрд╡рдиреНрдж рдПрдХрд╛рдзрд┐рдкрддрд┐ рдХреЗ рд░реВрдк рдореЗрдВ.
рдЬрд╣рд╛рдБ рдкрд╣рд▓реЗ рджреЛ рд╡рд┐рдХрд▓реНрдк рд╕рд░рд▓ рдФрд░ рддреНрд╡рд░рд┐рдд рд╣реИрдВ,
рдЕрдВрдд рдореЗрдВ рдмрдЪрддрд╛ рд╣реИ рддреАрд╕рд░рд╛ рд▓рдореНрдмрд╛ рдФрд░ рдЕрддреНрдпрдиреНрдд рдкреАрдбрд╝рд╛рджрд╛рдпреА рд░рд╛рд╕реНрддрд╛ ред
рдмрд╛рдЬ рдЪреБрдирддрд╛ рд╣реИ рддреАрд╕рд░рд╛ рд░рд╛рд╕реНрддрд╛ ..
рдФрд░ рд╕реНрд╡рдпрдВ рдХреЛ рдкреБрдирд░реНрд╕реНрдерд╛рдкрд┐рдд рдХрд░рддрд╛ рд╣реИ ред
рд╡рд╣ рдХрд┐рд╕реА рдКрдБрдЪреЗ рдкрд╣рд╛рдбрд╝ рдкрд░ рдЬрд╛рддрд╛ рд╣реИ, рдПрдХрд╛рдиреНрдд рдореЗрдВ рдЕрдкрдирд╛ рдШреЛрдВрд╕рд▓рд╛ рдмрдирд╛рддрд╛ рд╣реИ ..
рдФрд░ рддрдм рд╕реНрд╡рдпрдВ рдХреЛ рдкреБрдирд░реНрд╕реНрдерд╛рдкрд┐рдд рдХрд░рдиреЗ рдХреА рдкреНрд░рдХреНрд░рд┐рдпрд╛ рдкреНрд░рд╛рд░рдореНрдн рдХрд░рддрд╛ рд╣реИ !!
рд╕рдмрд╕реЗ рдкрд╣рд▓реЗ рд╡рд╣ рдЕрдкрдиреА рдЪреЛрдВрдЪ рдЪрдЯреНрдЯрд╛рди рдкрд░ рдорд╛рд░ рдорд╛рд░ рдХрд░ рддреЛрдбрд╝ рджреЗрддрд╛ рд╣реИ,
рдЪреЛрдВрдЪ рддреЛрдбрд╝рдиреЗ рд╕реЗ рдЕрдзрд┐рдХ рдкреАрдбрд╝рд╛рджрд╛рдпрдХ рдХреБрдЫ рднреА рдирд╣реАрдВ рд╣реИ рдкрдХреНрд╖реАрд░рд╛рдЬ рдХреЗ рд▓рд┐рдпреЗ !
рдФрд░ рд╡рд╣ рдкреНрд░рддреАрдХреНрд╖рд╛ рдХрд░рддрд╛ рд╣реИ
рдЪреЛрдВрдЪ рдХреЗ рдкреБрдирдГ рдЙрдЧ рдЖрдиреЗ рдХрд╛ ред
рдЙрд╕рдХреЗ рдмрд╛рдж рд╡рд╣ рдЕрдкрдиреЗ рдкрдВрдЬреЗ рднреА рдЙрд╕реА рдкреНрд░рдХрд╛рд░ рддреЛрдбрд╝ рджреЗрддрд╛ рд╣реИ,
рдФрд░ рдкреНрд░рддреАрдХреНрд╖рд╛ рдХрд░рддрд╛ рд╣реИ ..
рдкрдВрдЬреЛрдВ рдХреЗ рдкреБрдирдГ рдЙрдЧ рдЖрдиреЗ рдХрд╛ ред
рдирдпреА рдЪреЛрдВрдЪ рдФрд░ рдкрдВрдЬреЗ рдЖрдиреЗ рдХреЗ рдмрд╛рдж рд╡рд╣ рдЕрдкрдиреЗ рднрд╛рд░реА рдкрдВрдЦреЛрдВ рдХреЛ рдПрдХ-рдПрдХ рдХрд░ рдиреЛрдВрдЪ рдХрд░ рдирд┐рдХрд╛рд▓рддрд╛ рд╣реИ !
рдФрд░ рдкреНрд░рддреАрдХреНрд╖рд╛ рдХрд░рддрд╛ рд╣реИ ..
рдкрдВрдЦреЛрдВ рдХреЗ рдкреБрдирдГ рдЙрдЧ рдЖрдиреЗ рдХрд╛ ред
150 рджрд┐рди рдХреА рдкреАрдбрд╝рд╛ рдФрд░ рдкреНрд░рддреАрдХреНрд╖рд╛ рдХреЗ рдмрд╛рдж ...
рдорд┐рд▓рддреА рд╣реИ рд╡рд╣реА рднрд╡реНрдп рдФрд░ рдКрдБрдЪреА рдЙрдбрд╝рд╛рди рдкрд╣рд▓реЗ рдЬреИрд╕реА....
рдЗрд╕ рдкреБрдирд░реНрд╕реНрдерд╛рдкрдирд╛ рдХреЗ рдмрд╛рдж
рд╡рд╣ 30 рд╕рд╛рд▓ рдФрд░ рдЬреАрддрд╛ рд╣реИ ....
рдКрд░реНрдЬрд╛, рд╕рдореНрдорд╛рди рдФрд░ рдЧрд░рд┐рдорд╛ рдХреЗ рд╕рд╛рде ред
рдЗрд╕реА рдкреНрд░рдХрд╛рд░ рдЗрдЪреНрдЫрд╛, рд╕рдХреНрд░рд┐рдпрддрд╛ рдФрд░ рдХрд▓реНрдкрдирд╛, рддреАрдиреЛрдВ рдирд┐рд░реНрдмрд▓ рдкрдбрд╝рдиреЗ рд▓рдЧрддреЗ рд╣реИрдВ рд╣рдо рдЗрдВрд╕рд╛рдиреЛрдВ рдореЗрдВ рднреА !
рд╣рдореЗрдВ рднреА рднреВрддрдХрд╛рд▓ рдореЗрдВ рдЬрдХрдбрд╝реЗ
рдЕрд╕реНрддрд┐рддреНрд╡ рдХреЗ рднрд╛рд░реАрдкрди рдХреЛ рддреНрдпрд╛рдЧ рдХрд░ рдХрд▓реНрдкрдирд╛ рдХреА рдЙрдиреНрдореБрдХреНрдд рдЙрдбрд╝рд╛рдиреЗ рднрд░рдиреА рд╣реЛрдВрдЧреА ред
150 рджрд┐рди рди рд╕рд╣реА.....
60 рджрд┐рди рд╣реА рдмрд┐рддрд╛рдпрд╛ рдЬрд╛рдпреЗ
рд╕реНрд╡рдпрдВ рдХреЛ рдкреБрдирд░реНрд╕реНрдерд╛рдкрд┐рдд рдХрд░рдиреЗ рдореЗрдВ !
рдЬреЛ рд╢рд░реАрд░ рдФрд░ рдорди рд╕реЗ рдЪрд┐рдкрдХрд╛ рд╣реБрдЖ рд╣реИ, рдЙрд╕реЗ рддреЛрдбрд╝рдиреЗ рдФрд░
рдиреЛрдВрдЪрдиреЗ рдореЗрдВ рдкреАрдбрд╝рд╛ рддреЛ рд╣реЛрдЧреА рд╣реА !!
рдФрд░ рдлрд┐рд░ рдЬрдм рдмрд╛рдЬ рдХреА рддрд░рд╣ рдЙрдбрд╝рд╛рдиреЗрдВ рднрд░рдиреЗ рдХреЛ рддреИрдпрд╛рд░ рд╣реЛрдВрдЧреЗ ..
рдЗрд╕ рдмрд╛рд░ рдЙрдбрд╝рд╛рдиреЗрдВ рдФрд░ рдКрдБрдЪреА рд╣реЛрдВрдЧреА,
рдЕрдиреБрднрд╡реА рд╣реЛрдВрдЧреА, рдЕрдирдиреНрддрдЧрд╛рдореА рд╣реЛрдВрдЧреА ред
рд╣рд░ рджрд┐рди рдХреБрдЫ рдЪрд┐рдВрддрди рдХрд┐рдпрд╛ рдЬрд╛рдП
рдФрд░ рдЖрдк рд╣реА рд╡реЛ рд╡реНрдпрдХреНрддрд┐ рд╣реЗ
рдЬреЛ рдЦреБрдж рдХреЛ рд╕рдмрд╕реЗ рдмреЗрд╣рддрд░ рдЬрд╛рди рд╕рдХрддреЗ рд╣реИ ред
рд╕рд┐рд░реНрдл рдЗрддрдирд╛ рдирд┐рд╡реЗрджрди рд╣реИ рдХреА рдЫреЛрдЯреА-рдЫреЛрдЯреА рд╢реБрд░реБрд╡рд╛рдд рдХрд░реЗрдВ рдкрд░рд┐рд╡рд░реНрддрди рдХрд░рдиреЗ рдХреА ред
Knowledge Center
The document discusses an online support system that provides automated support to users, which takes pressure off "Super Users" who typically spend most of their time providing first-tier support and individual training. It notes that 81% of respondents in a survey indicated Super Users spend most of their time on training. The system aims to allow Super Users to focus more on their primary jobs by providing a knowledge base where users can find self-help answers anytime. This improves productivity for both users and Super Users.
HR head dilemma ideate assignment
This document discusses ideas for ensuring a smooth transition from school to work for new employees. It outlines a problem statement about hiring recent graduates and ensuring they thrive in their new environment. Several ideas are proposed such as establishing an "Incubation Training program" with elements like mentorship, skills development, and celebrating successes. Reformulating the recruitment process by involving leaders and ensuring recruiters understand business needs is also recommended. The document expresses a preference for the idea of setting up an "Incubation Training program" and reforming the recruitment process. It also likes the idea of "Train With the best" by partnering new employees with experienced experts.
MSP-AzureDev101
This document provides an overview of key concepts for developing applications on the Azure platform, including:
- Keeping applications simple and avoiding unnecessary complexity (KISS principle)
- Using a loosely coupled architecture with message-based communication like Starbucks' order queue system
- Serializing objects when passing messages to increase scalability
- Implementing logging and tracing for troubleshooting
- Using GUIDs, idempotent operations, and local storage appropriately in the cloud environment
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Riskope 5 days course on Risk and Crisis Management for top managers and key ...
Riskope 5 days course on Risk and Crisis Management for top managers and key ...Oboni Riskope Associates Inc.
Riskope were recently asked to provide a comprehensive five day course addressing Risk and Crisis Management, Risk Based Decision Making, Project Evaluation for top managers and key personnel at Investment Banks, Oil & Gas, Energy and Transportation.
Although companies willing to commit the resources for a five days intensive courses remain limited, we felt like it would be a good idea to share the program with our readership, as an example.
Of course our courses are scalable, from a couple hours up to this exhaustive review and custom tailored courses can be set-up by selectively picking the themes that most interest you/your organization. You can download the example file here.
Contact us today to discuss your custom made in house Risk and Crisis Management, Risk Based Decision Making, Project Evaluation! Armed with the skills you'll learn from Riskope you will have a competitive edge on your competitors, your ideas will be more defensible and sustainable, and your chances of success will multiply.┬а
Powering Scientific Discovery with the Semantic Web (VanBUG 2014)
The document discusses how the semantic web can help power scientific discovery. It proposes building a massive network of interconnected data and software using web standards to 1) generate and test hypotheses by discovering associations in the data, 2) gather evidence to support or dispute hypotheses, and 3) contribute new knowledge back to the global network. This network, called the semantic web, treats data as a web of facts that can be shared and queried using semantic web standards. The document provides examples of how linked open data in the life sciences is being created and used via semantic web technologies to integrate data from multiple sources and answer complex queries.
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- 1. SecurVoice from CSS Call Recording and Screen Capture Solutions for the Security Industry www.securvoice.net тАв 580 237 8100 тАв sales@securvoice.net
- 2. Who is CSS тАв Telephony Solutions to the Security Industry тАв SecurVoice recording system тАв NetVanta PoE Managed Switches and Routers тАв nCall TAS Software тАв Support and Service тАв SIP trunk circuit provider тАв 25 Years Security Industry Experience
- 3. What is SecurVoice тАв Call recording platform for Analog, Digital & IP тАв Video тАУ Screen recording platform* тАв Remote and Local recording solution тАв Browser based application тАв Automation Software Interface with to Bold, SIS, Micro Key, IBS, SGS, MAS & Monitor Soft тАв Agent Evaluation, Report Builder, Dispositions option*
- 4. Features тАв 100% .Net Technology тАв Run management reports with report builder тАв Scaleable from 4 to 4 thousand channels тАв MySQL Server support тАв Network based storage with auto backup тАв Save and Email recordings тАв Bookmark recordings тАв Evaluation and scoring тАв Multi level Permission based access
- 5. Features тАв Record on Demand тАв Free agent seating (Bob to Mary to John) тАв User Groups and Profiles (Operators, Sales, Techs) тАв Self Monitoring with email notification* тАв Full Call details тАв Alarm Escalation* diagnostic tools тАв WAV file encryption. DES, RC2, Triple DES, Rijndeal тАв Programmable operator screen capture
- 6. Digital, Analog & IP recording in 1 location Analog Phones CSS IPx Hybrid PBX or other PBX SecurVoice Recording & 66 Block Storage Server Digital Phones Managed PoE Switch LAN LAN IP Phones
- 7. SecurVoice Digital & IP recording in 3 locations CSS IPx Hybrid PBX or other PBX SecurVoice Storage Server 66 Block Digital Phones SecurVoice Recording Server Managed Switch IP Phones LAN MPLS SecurVoice Recording Server LAN 66 Block LAN IP Phones Digital Phones SecurVoice Recording Server
- 8. 100% Web based user interface
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- 13. Alarms
- 14. Help
- 15. Play a recording from SecurVoice, evaluate & comment
- 16. Play a recording from SecurVoice, evaluate & comment
- 18. Screen Capture.
- 19. Storage Management тАвSupports multiple databases including MySQL & SQL тАвCentralized Server or DVD storage тАвScheduled and rules-based transfer тАвScheduled and rules-based file purging тАвScheduled and rules-based backup Telephony, SecurVoice, Network and SIP trunk information provided by Communication Service Solutions. www.comservicesolutions.com for all your telephony, network switches, SecurVoice call recording, nCall TAS software and SIP trunk needs. Contact David Crawford dcrawford@comservicesolutions.com Direct 580 548 1605 Tel. 1 866 727 4300