1. STEPHEN D. GILBERT
3901 Seebring Crescent Mississauga ON L5L 3Y1 | stephendavidgilbert@yahoo.ca | Phone (647)869-1661
3PL Logistics & Customer Service – Transportation Logistics Field
PROFILE
Over 20 years’ experience in Transportation, Logistics, Customer Service, and developing strong relationships with
National Accounts. Complimented by customers for immediate and effective problem resolution resulting in excellent
customer satisfaction. Interaction with coworkers, along with the ability to handle any request from customer’s, driver’s
and management. 3PL and Asset based experience including cross border, Domestic TL and LTL, ACE manifest and
customs knowledge along with strong negotiating and pricing skills, inside sales support, and time management
AREAS OF EXPERTISE
 Logistics Management
 Rate Negotiation
 Business Development
 Relationship Building
 Dangerous Goods
 Customs Regulations
EMPLOYMENT HISTORY
3 PL startup / asset base start up Transport Division 2014 - Present
Skyfer Logistic Inc
 Start – up 3PL logistics division – establish credit with an initial base of 24 LTL carriers’.
 Setup new carrier bases to cover P & D’s for Air freight Division.
 Organize and setup Intermodal Drayage Network across North America to help maximize
 Profit levels on Door to Door Ocean freight
 Quote and handle over dimensional shipments with in North America
 Ensure that the start – up Skyfer Transport Inc division that the lanes are balanced and per mile revenue
expectations are meant.
Logistics Manager/Inside Sales 2013 - 2014
Chohan Transportation Inc, Mississauga, ON
 Start-up 3PL logistics division for both Domestic and Cross Border
 Responsible for business development, negotiating and quoting rates to setup and secure new clients
 Generating additional revenue by ensuring truck fleet are being fully utilized by balancing lanes
 Maintaining real-time customer relations by keeping clients informed of up to date information regarding rates,
deliveries, pickups, and any issues that may affect on time delivery
Logistics Manager 2012 - 2013
Kaidex Logistics, Burlington, ON
 Responsible for all T/L and LTL routings for both Domestic and Cross Border
 Excellent contacts and relationships with a diverse carrier base
 Long-term pricing contacts along with a knowledge of class rates
 On going on time customer service and relationship building

2. STEPHEN D. GILBERT
EMPLOYMENT HISTORY CONTINUED
Inbound Highway Dispatch/ City Cartage 2009 - 2012
Koch Transport, Cambridge, ON
 Managed over 40 drivers, US inbound dispatch and maintained trailer pools at multiple locations
 Achieved less than 1% layovers for the cross border owner operators
 Setup and coordinated local and city deliveries
 Effectively handled inbound customer service
 Coordinated and setup outbound truck load consolidations (LTL)
Goodyear National Account Dedicated Dispatch and Customer Service 1997 - 2008
Wheels International Freight Systems, Mississauga, ON
 Dedicated dispatch for Goodyear North America and successfully brokered over 100 Highway loads on a weekly
basis
 Efficiently serviced Goodyear and their customers directly (Only 3PL providing both highway and intermodal
services for Goodyear)
 Accomplished “just in time” delivery standard of 99.4%
 Maintained trailer pools along with carrier development and pricing
 Interpersonal relationships developed with client over the past ten years
 Significantly contributed to increased revenue in a volatile market place
 Managed after hours activity including emergency response
Intermodal Department Dedicated Dispatch 1996 - 1997
Wheels International Freight Systems, Mississauga, ON
 Successfully managed dedicated accounts including Molson’s and Sobeys, year round, including
heated/refrigerated service
 Supported the intermodal team with general accounts
 Solid contacts at CN/CP
 EDI billing with all North American railways as well as Rez 1
 Proven relationship with local drayman and over-the-road carriers
EDUCATION AND ADDITIONAL TRAINING
Bachelor of Arts Degree, Fredonia State University, New York, US
Certified in CPR Level C and Standard First Aid, Canadian Red Cross, Burlington, ON
Transportation of Dangerous Goods Certificate, Total Safety, Hamilton, ON
References available upon request