Susan Heide seeks a leadership position where she can utilize her diverse skills including leadership, project management, process improvement, and organizational skills. She has over 15 years of experience in the technology field at Nordstrom leading teams and implementing innovative solutions. Her background includes roles in business analysis, operations lead, education and change management, and information technology manager.
Sherwood provides Business Performance & Analysis Consulting Services
We have been in business for more 15 years. Our experienced consultants advise on and deliver Business Performance solutions. Our services are across the Globe in support of our customers.
Sherwood provides Business Performance & Analysis Consulting Services
We have been in business for more 15 years. Our experienced consultants advise on and deliver Business Performance solutions. Our services are across the Globe in support of our customers.
Critical Success Factors of Process RedesignBrad Power
The disciplines for a successful process redesign include having a clear process, roles and organization, and a strategy.
What are the critical success factors for process redesign?
This Toolkit was created by ex-McKinsey, Deloitte and BCG Management Consultants after more than 3,000 hours of work. It shares our combined 100+ years of experience advising executive teams around the world. It includes all the Frameworks, Best Practices & Templates required to successfully implement an operating model and organization design initiative, and make your strategy happen.
Procuring for agile: thoughts on what good looks like webinar
Thursday 23 April 2020
presented by
Dr Jon Broome, Olubukola Feyisetan, John Lake, Jason Sprague, Will Webster
The link to the write up page and resources of this webinar:
https://www.apm.org.uk/news/procuring-for-agile-thoughts-on-what-good-looks-like-webinar/
Building a Global Center of Excellence | Antonio Espinoza – Director of Digit...Conductor
Developing a winning SEO program and daily management process is tough. Developing this for a $20B corporation, with over 300 legal entities, while operating in all parts of the globe is a true challenge. Over the past few years Danaher has partnered with Conductor to build a winning Digital Marketing Center of Excellence for our top Operating Companies. View this presentation by Antonio Espinoza, the Director of Digital Marketing at Danaher, to learn the steps they took and the knowledge they gained in the process.
Experienced engineering professional supporting complex business and manufacturing operations worldwide.
Hands on Supplier Quality Engineering and Supplier Development with subcontract suppliers in USA, Europe and Asia. Six sigma process improvements, validation of processes and controls, corrective and preventive actions and implementation of Six Sigma and Lean Sigma initiatives. Escalation management in to resolve issues rapidly.
Effective at communicating with all levels of the organization – leveraging processes, procedures and relationships to improve productivity and drive results. Able to work independently, self-starter and manage multiple & varied projects.
There are often inefficiencies and overlap in both application configuration and processes which may impact P2P ability to operate optimally and be a driver of continuous improvements within finance. Also because of their spread over different geographies, the efficient application of P2P processes, the management of the data and configuration processes tend to be inconsistent. I will resolve those issues and implement a fully functioning P2P framework delivering outputs excellence
Critical Success Factors of Process RedesignBrad Power
The disciplines for a successful process redesign include having a clear process, roles and organization, and a strategy.
What are the critical success factors for process redesign?
This Toolkit was created by ex-McKinsey, Deloitte and BCG Management Consultants after more than 3,000 hours of work. It shares our combined 100+ years of experience advising executive teams around the world. It includes all the Frameworks, Best Practices & Templates required to successfully implement an operating model and organization design initiative, and make your strategy happen.
Procuring for agile: thoughts on what good looks like webinar
Thursday 23 April 2020
presented by
Dr Jon Broome, Olubukola Feyisetan, John Lake, Jason Sprague, Will Webster
The link to the write up page and resources of this webinar:
https://www.apm.org.uk/news/procuring-for-agile-thoughts-on-what-good-looks-like-webinar/
Building a Global Center of Excellence | Antonio Espinoza – Director of Digit...Conductor
Developing a winning SEO program and daily management process is tough. Developing this for a $20B corporation, with over 300 legal entities, while operating in all parts of the globe is a true challenge. Over the past few years Danaher has partnered with Conductor to build a winning Digital Marketing Center of Excellence for our top Operating Companies. View this presentation by Antonio Espinoza, the Director of Digital Marketing at Danaher, to learn the steps they took and the knowledge they gained in the process.
Experienced engineering professional supporting complex business and manufacturing operations worldwide.
Hands on Supplier Quality Engineering and Supplier Development with subcontract suppliers in USA, Europe and Asia. Six sigma process improvements, validation of processes and controls, corrective and preventive actions and implementation of Six Sigma and Lean Sigma initiatives. Escalation management in to resolve issues rapidly.
Effective at communicating with all levels of the organization – leveraging processes, procedures and relationships to improve productivity and drive results. Able to work independently, self-starter and manage multiple & varied projects.
There are often inefficiencies and overlap in both application configuration and processes which may impact P2P ability to operate optimally and be a driver of continuous improvements within finance. Also because of their spread over different geographies, the efficient application of P2P processes, the management of the data and configuration processes tend to be inconsistent. I will resolve those issues and implement a fully functioning P2P framework delivering outputs excellence
An accomplished senior leader with over 25 years’ in progressive leadership roles in Information Technology, the last 15 years have been in executive level positions (VP/SVP/CIO/Consultant). Experience ranges across industries with current in Hospitality.
Owner of Technology Advisory Services, Inc. which provides technology leadership and advisory services in support of delivering the right solutions at the right time using effective right-sized governance practices.
Specialties include Business IT alignment, Governances including Executive Council and Steering Committee, Project Portfolio Management, Change Management, Resource Management, Vendor Management, Financial Management, contracts and agreements, effective communication, leadership and leadership development and talent optimization.
Dawn’s Information Technology Management experience is strong and encompasses all IT domain areas. She views IT as an integrated business and all departments need to operate in unison in support of delivering continuous results. Security, compliance and data protection are always in the forefront, strong talent management is expected and continuous improvement is part of core operations with expected high customer satisfaction results.
Dawn is passionate about helping and guiding organizations to embrace change using innovative approaches that challenges and delivers business results. She is recognized as a steady, trusted leader and partner who fosters and builds deep connections among organizational stakeholders and teams at all levels.
Dawn continuous to challenge herself to become a better version of herself in everything she does and she is grateful for the opportunities she has been privileged to experience through great partnerships. She brings this approach and attitude to every client and delivers expected results and more. She may join a team as a leadership consultant but always leaves as a trusted partner and advocate.
1. SUSAN HEIDE
805 Cherry St. Apt. A112 Seattle, WA 98104
206-228-3275
sgheide8@comcast.net
OBJECTIVE
To obtain a position w here Ican maximize my dynamic leadership style, diverse skill set, vast experience and proven results to help the
company meet and surpass its goals. This skill set ranges fromextensive experience in leadership, project management, continuous
improvement process and practices and enhanced organizationalskills.
SKILLS
Leadership - Led teams across broad technical, financialand business disciplines. Focused teams on business objectives and tracked
progress to ensure project milestones w ere completed on time, on budget and w ith the desired results. Key Results: My team of 13
developers, architects and business analysts support the entire suite of applications for the NordstromProduct Group (Private Label)
Business Unit. This business unit produces 12% of the retailsales for the company. Key successesincluded implementation of a Custom
Made to Measure Suit application that replaced a retired vendor application and filled a 4 million dollar sales void for the company.
People Skills - Proven leadership successthrough creation of a motivating and positive team environment by placing emphasis on the
characteristicsof trust, support, respect, empathy, mentorship and transparency. Key Results: Ranked in the top 5% of managers in the
Nordstrom Technology annual 360 employee to manager review s. Consistent long term team stability.
Innovation and Creativity- Championed the implementation of multiple innovative and creative approaches to enhance the quality and
sustainability of systemsolutions and problem resolution. Approaches included Design Thinking, Continuous Delivery and Kaizen values
w hich employed the principals of empathy, problem framing, ideation, prototyping and testing in these methodologies. Key Results: Ability to
deliver the best value add solutions in a reduced period of time. The VisualLine Reporting and Made to Measure projects w ere delivered 3
months ahead of schedule.
Risk Taking and StrategicThinking – Led the migration to Agile Methodology including full adoption of JIRA and Confluence. This
collaborative process with our customers proved extremely successfulin expediting the adoption of enhancements and tools and provided the
foundation for future project success. Key Results: Application of these methodologies produced efficient solutions that resulted in a
$300,000 project savings for the NPG Canada Initiative.
Cross Team Collaboration - Proven success in initiating, promoting and maintaining strong interpersonalrelationships. Very adept at
consensus building, crisis management, problem solving, and negotiating. Key Results: Close collaboration resulted in successful
implementation of multiple projects that increased adoption of tools by the user community. Adoption of VisualLine Reporting, a key tool used
to introduce product to the retail partners, increased from20 to 90 percent.
Project Management- Highly proficient project management skills including project planning, budgeting, forecasting, resource planning and
know ledge of multiple methodologies (Agile and Waterfall) and tools (Microsoft Project, Plainview ).
Affiliations – Certified Scrum Master – Scrum Alliance – Scrum Alliance, Community of Practice – Project Managers, International Institute of
Business Analysis
PROFESSIONAL EXPERIENCE
Information Technology Manager for Nordstrom Private LabelDivision 2009 - 2015
Lead a large team in the planning, development and implementation of innovative, cutting edge Product Development solutions to
support the grow th of the private label division for Nordstrom(Nordstrom Product Group). This included all Capital, Value and
Production Support efforts fora broad set of applications.
Education and Change Readiness Lead for Nordstrom Product Group 2008 - 2009
Managed the training and change management efforts fora major upgrade of FlexPLM, the primary application for the Private Label
Division. The successof this effort was measured by the minimal support calls received post implementation.
Coordinated extensive training for 350 business users which included class scheduling, user guide creation, mock training session
coordination, training environment management, training data, training scripts, and coordination of hardware set up for multiple
training rooms
Nordstrom Product Group Operations Lead 2005 - 2008
Implemented standardized processesfor tracking of equipment, software and licensing
Created and implemented standard project standardization and business process practicesfor NPG Business Integration
Senior Business Analyst 2002 - 2005
Worked on multiple projects for both packaged and internal software applications displaying a strong skill set in requirements w riting,
testing implementation, and cross team collaboration.
Additional prior work experience in the company includes leadership positions in the Financial DivisionPayroll, Accounting and
Cash Managementdepartments.
EDUCATION
Griffin College A.A. in Accounting w ith Honors
.