Today, consumers interact with brands across multiple channels.
This gives brands a multitude of opportunities to collect more customer data and use it to enhance customer experiences.
Unfortunately, this data gets stored in departmental and functional silos, and brands seldom utilize this data to their utmost potential.
Although we often read articles along the lines of ‘we live in the data economy’ or ‘data is the new oil,’ it stands true only for organizations that manage their customer data effectively.
That's why our latest webinar series is designed to help you understand and establish a key link in the larger conversation around better leveraging organizational data – including of course customer data – to drive profitability and differentiated customer experiences.
In this session (https://youtu.be/VPQC5-gQJ4Q) you will learn:
- How a CDP can be relevant to your business?
- Use cases on effective applications of CDPs to achieve desired results
As the world emerges into a post-pandemic glow, consumer demand is rebounding. To meet this demand, Partners need to accelerate growth and scale global digital operations for their customers.
Acquia’s Q2 Program Increment is designed to help partners re-engineer the digital stack and increase services revenue. With a focus on; how to scale for new growth of content and experiences, data and insights, digital services and digital products for their customers
Learn more about:
Marketing Cloud Enhancements including the New Marketer Experience, Machine Learning Capabilities, and Global Governance and Compliance.
Drupal Cloud Enhancements including Cloud Next / China Managed Services, a new Developer Experience, and Employee Experience
Marketers have more data available than ever but struggle to pull in together in a usable format. Customer Data Platforms promise to solve this problem by offering easy-to-deploy systems specializing in data unification and sharing. But can CDP really deliver on its promise? This workshop will equip you to understand the definition of a CDP, how CDPs differ from other systems, which features are shared by all CDPs and which are found in only some, the most important CDP use cases, how to select the right CDP, how to manage a successful deployment and where to look next for more information.
Sebastian Amtage - Beyond Marketing Automation: DMP, CDP, CMP. Who Can Still ...Heroes of CRM Conference
Sebastian Amtage, CEO of b.telligent, presents "Beyond Marketing Automation: DMP, CDP, CMP. Who Can Still Navigate Through the Platform Jungle?"
The current CRM and marketing tech landscape, with over seven thousand vendors, is confusing to say the least. Sebastian Amtage sets out to clear the smoke with this presentation.
Find us at www.heroesofcrm.com
And follow us on:
YouTube: https://www.youtube.com/channel/UCaTC-I6-FOpst6iQ_Z1Y5cA
Facebook: https://www.facebook.com/heroesofcrm/
Twitter: https://twitter.com/heroesofcrm
Instagram: @heroesofcrm
Impact of social crm on product or service quality paper presented at inter...Angsuman Chakraborty
The Paper titled Impact of Social CRM on Product or Service Quality was presented at the International Marketing Conference 2012. The key topics addressed are:
- Why social media has become so important in the recent times?
- How customer preferences are captured by the social CRM?
- Are the quality of product & services better for companies who are involved in real time bi-directional communication with customers and leads?
- What are the Social CRM monitoring tools?
- How does Social CRM affect Brand Value ?
Behind the Buzzword: Understanding Customer Data Platforms in the Light of Pr...Rising Media Ltd.
Customer Data Platform (CDP) systems are the newest answer to an old question: how to assemble a complete view of each customer. This session explores the reality of what CDPs can and cannot do, how CDPs differ from other systems, the types of CDP systems available, and how to find the right CDP for your purpose, especially with regard to data science projects and predictive modeling. You will come away with a clear understanding of where CDP fits into the larger data management landscape, what distinguishes CDP from older approaches to customer data management, and the state of the CDP industry in Europe.
Wish you could leverage all your customer data to increase the efficiency and effectiveness of your marketing campaigns? With the emergence of Customer Data Platforms (CDP) and the compliance requirements of GDPR, companies should be seizing the opportunity to access real-time, unsiloed customer data to drive better engagements and stronger conversions. This presentation will cover how a CDP solves for marketing data pains and see how Mapp Digital customers take advantage of CDP in a post-GDPR era.
Today, consumers interact with brands across multiple channels.
This gives brands a multitude of opportunities to collect more customer data and use it to enhance customer experiences.
Unfortunately, this data gets stored in departmental and functional silos, and brands seldom utilize this data to their utmost potential.
Although we often read articles along the lines of ‘we live in the data economy’ or ‘data is the new oil,’ it stands true only for organizations that manage their customer data effectively.
That's why our latest webinar series is designed to help you understand and establish a key link in the larger conversation around better leveraging organizational data – including of course customer data – to drive profitability and differentiated customer experiences.
In this session (https://youtu.be/VPQC5-gQJ4Q) you will learn:
- How a CDP can be relevant to your business?
- Use cases on effective applications of CDPs to achieve desired results
As the world emerges into a post-pandemic glow, consumer demand is rebounding. To meet this demand, Partners need to accelerate growth and scale global digital operations for their customers.
Acquia’s Q2 Program Increment is designed to help partners re-engineer the digital stack and increase services revenue. With a focus on; how to scale for new growth of content and experiences, data and insights, digital services and digital products for their customers
Learn more about:
Marketing Cloud Enhancements including the New Marketer Experience, Machine Learning Capabilities, and Global Governance and Compliance.
Drupal Cloud Enhancements including Cloud Next / China Managed Services, a new Developer Experience, and Employee Experience
Marketers have more data available than ever but struggle to pull in together in a usable format. Customer Data Platforms promise to solve this problem by offering easy-to-deploy systems specializing in data unification and sharing. But can CDP really deliver on its promise? This workshop will equip you to understand the definition of a CDP, how CDPs differ from other systems, which features are shared by all CDPs and which are found in only some, the most important CDP use cases, how to select the right CDP, how to manage a successful deployment and where to look next for more information.
Sebastian Amtage - Beyond Marketing Automation: DMP, CDP, CMP. Who Can Still ...Heroes of CRM Conference
Sebastian Amtage, CEO of b.telligent, presents "Beyond Marketing Automation: DMP, CDP, CMP. Who Can Still Navigate Through the Platform Jungle?"
The current CRM and marketing tech landscape, with over seven thousand vendors, is confusing to say the least. Sebastian Amtage sets out to clear the smoke with this presentation.
Find us at www.heroesofcrm.com
And follow us on:
YouTube: https://www.youtube.com/channel/UCaTC-I6-FOpst6iQ_Z1Y5cA
Facebook: https://www.facebook.com/heroesofcrm/
Twitter: https://twitter.com/heroesofcrm
Instagram: @heroesofcrm
Impact of social crm on product or service quality paper presented at inter...Angsuman Chakraborty
The Paper titled Impact of Social CRM on Product or Service Quality was presented at the International Marketing Conference 2012. The key topics addressed are:
- Why social media has become so important in the recent times?
- How customer preferences are captured by the social CRM?
- Are the quality of product & services better for companies who are involved in real time bi-directional communication with customers and leads?
- What are the Social CRM monitoring tools?
- How does Social CRM affect Brand Value ?
Behind the Buzzword: Understanding Customer Data Platforms in the Light of Pr...Rising Media Ltd.
Customer Data Platform (CDP) systems are the newest answer to an old question: how to assemble a complete view of each customer. This session explores the reality of what CDPs can and cannot do, how CDPs differ from other systems, the types of CDP systems available, and how to find the right CDP for your purpose, especially with regard to data science projects and predictive modeling. You will come away with a clear understanding of where CDP fits into the larger data management landscape, what distinguishes CDP from older approaches to customer data management, and the state of the CDP industry in Europe.
Wish you could leverage all your customer data to increase the efficiency and effectiveness of your marketing campaigns? With the emergence of Customer Data Platforms (CDP) and the compliance requirements of GDPR, companies should be seizing the opportunity to access real-time, unsiloed customer data to drive better engagements and stronger conversions. This presentation will cover how a CDP solves for marketing data pains and see how Mapp Digital customers take advantage of CDP in a post-GDPR era.
Digital transformation Online guide to expert analyses and digital strategy d...Miodrag Kostic, CMC
Digital transformation consulting workshop training course
How to create expert analyses, digital road map and strategy?
Miodrag Kostic, CMC, CDC
Certified digital transformation expert, consultant - Serbia, Belgrade
http://www.businessknowledge.biz/
http://www.miodragkostic.com/
Digital Marketing Automation with Salesforce Marketing CloudThinqloud
This presentation explains how Salesforce Marketing cloud enables your organization to build and manage powerful 1-to-1 customer journeys.Discover the strategy to target more customers in today's competitive world.
For over a decade, ExactTarget has offered a comprehensive set of APIs that enable our customers to automate their email campaigns and seamlessly integrate their marketing, analytics, and other business software. Join us as we introduce core Marketing Cloud concepts, including the importance of permission and the value of relevancy, as well as the core technologies that make up the ExactTarget platform, including lists, data extensions, and AMPscript.
CRM Application for Fashion & Luxury MarketSB Soft
CRM 4 Fashion is a suite of products built into Microsoft Dynamics CRM 2013.
The applications cover the following areas:
-CRM in store
-Social Sentiment Analysis
-Digital Marketing (massive email campaign)
-Business Intelligence & Big Data
For more information about this product info[@]sbsoft.it
360 Degree View Of Customer Powerpoint Presentation SlidesSlideTeam
Increase consumer satisfaction and drive sales using these 360 Degree View Of Customer PowerPoint Presentation Slides. Take the assistance of our attention-grabbing customer mapping PowerPoint slideshow to drive ROI through various means like acquiring leads, increasing customer retention, etc. By utilizing these customer relationships PowerPoint templates you can elucidate the process of customer architecture that consists of consumer clustering, CRM analysis, real-time analytics, etc. Take advantage of these consumer lifecycle PPT visuals to reveal the components of 360 frameworks like CRM systems, DBMS, support ticketing, etc. Unveil the constituents of the customer lifecycle such as data visualization, data streaming, data integration, data science, etc. using our content-ready consumer engagement PowerPoint slide deck. Adopt a holistic customer view and interact with them through face-to-face communication, email, phone amongst others. Hence, without any further delay download this customer support PPT slide designs to engage effectively with your current as well as prospective clients. https://bit.ly/2OixhJT
Hansa Cequity is a marketing services company that brings together the power of data, analytics, campaign management, digital platforms & services for brands.
We bring-in the rigor of left-brain thinking & balance it using the power of intuition through right-brain strategies & delivery for clients.
An overview of Customer Data Platforms (CDP) with the industry leader who coined the term, David Raab. Find out how to use Live Customer Data to create a better customer experience and how Live Data Management can give you a competitive edge with a 360 degree view of your clients.
Learn:
- The definition and requirements for Customer Data Platforms
- The differences between Customer Data Platforms and comparative technologies such as Data Warehousing and Marketing Automation
- Reference architectures/approaches to building CDP
- How Treasure Data is used to build Customer Data Platforms
And here's the song: https://youtu.be/RalMozVq55A
Sage Success Story - Sign + Digital IrelandDavid Beard
"Moving beyond customer calls as a 'milk-round' to a pro-active process for developing or monitoring leads as the business developed"
Sage CRM and Sage 200 ERP ‘making it easy’ for Sign + Digital to connect all functions and departments within the company so that it could truly serve its customers better and provide them with an exceptional and more proactive service.
A collection of what some of the largest organization on the planet are doing to create sustainability through "better business through a better world"
Digital transformation Online guide to expert analyses and digital strategy d...Miodrag Kostic, CMC
Digital transformation consulting workshop training course
How to create expert analyses, digital road map and strategy?
Miodrag Kostic, CMC, CDC
Certified digital transformation expert, consultant - Serbia, Belgrade
http://www.businessknowledge.biz/
http://www.miodragkostic.com/
Digital Marketing Automation with Salesforce Marketing CloudThinqloud
This presentation explains how Salesforce Marketing cloud enables your organization to build and manage powerful 1-to-1 customer journeys.Discover the strategy to target more customers in today's competitive world.
For over a decade, ExactTarget has offered a comprehensive set of APIs that enable our customers to automate their email campaigns and seamlessly integrate their marketing, analytics, and other business software. Join us as we introduce core Marketing Cloud concepts, including the importance of permission and the value of relevancy, as well as the core technologies that make up the ExactTarget platform, including lists, data extensions, and AMPscript.
CRM Application for Fashion & Luxury MarketSB Soft
CRM 4 Fashion is a suite of products built into Microsoft Dynamics CRM 2013.
The applications cover the following areas:
-CRM in store
-Social Sentiment Analysis
-Digital Marketing (massive email campaign)
-Business Intelligence & Big Data
For more information about this product info[@]sbsoft.it
360 Degree View Of Customer Powerpoint Presentation SlidesSlideTeam
Increase consumer satisfaction and drive sales using these 360 Degree View Of Customer PowerPoint Presentation Slides. Take the assistance of our attention-grabbing customer mapping PowerPoint slideshow to drive ROI through various means like acquiring leads, increasing customer retention, etc. By utilizing these customer relationships PowerPoint templates you can elucidate the process of customer architecture that consists of consumer clustering, CRM analysis, real-time analytics, etc. Take advantage of these consumer lifecycle PPT visuals to reveal the components of 360 frameworks like CRM systems, DBMS, support ticketing, etc. Unveil the constituents of the customer lifecycle such as data visualization, data streaming, data integration, data science, etc. using our content-ready consumer engagement PowerPoint slide deck. Adopt a holistic customer view and interact with them through face-to-face communication, email, phone amongst others. Hence, without any further delay download this customer support PPT slide designs to engage effectively with your current as well as prospective clients. https://bit.ly/2OixhJT
Hansa Cequity is a marketing services company that brings together the power of data, analytics, campaign management, digital platforms & services for brands.
We bring-in the rigor of left-brain thinking & balance it using the power of intuition through right-brain strategies & delivery for clients.
An overview of Customer Data Platforms (CDP) with the industry leader who coined the term, David Raab. Find out how to use Live Customer Data to create a better customer experience and how Live Data Management can give you a competitive edge with a 360 degree view of your clients.
Learn:
- The definition and requirements for Customer Data Platforms
- The differences between Customer Data Platforms and comparative technologies such as Data Warehousing and Marketing Automation
- Reference architectures/approaches to building CDP
- How Treasure Data is used to build Customer Data Platforms
And here's the song: https://youtu.be/RalMozVq55A
Sage Success Story - Sign + Digital IrelandDavid Beard
"Moving beyond customer calls as a 'milk-round' to a pro-active process for developing or monitoring leads as the business developed"
Sage CRM and Sage 200 ERP ‘making it easy’ for Sign + Digital to connect all functions and departments within the company so that it could truly serve its customers better and provide them with an exceptional and more proactive service.
A collection of what some of the largest organization on the planet are doing to create sustainability through "better business through a better world"
Local Organics Improving Local Soils. Building a Large Scale Composting Busin...DiegoFooter
The El Corazon Compost Facility Partnership.
Recognizing that traditional methods of green waste disposal such as open burning or landfilling are both inefficient and environmentally unsound, the City of Oceanside partnered with Agri Service, Inc. in 1995 to develop an innovative public-private recycling program. This novel program set out to put incoming organic material to good use at fees below those of landfills. The result? Oceanside’s El Corazon Compost Facility, a landmark green waste compost facility authorized by the CalRecycle, a division of the California Department of Natural Resources.
At the El Corazon Compost Facility, we are dedicated to serving the environment from regional to individual levels by reducing landfill waste, creating beneficial soil amendments, and sharing the most up-to-date industry standards with our customers and the community.
Since its inception, the compost facility has processed over 1 million tons of green waste into high quality soil amendments, mulch and potting mixes. The facility’s success at matching incoming flow with outgoing sales of mulch and soil amendment products is renowned and ample evidence of how public-private partnerships can succeed at scale. Educational and community outreach programs as well as active industry involvement and job creation are further high points of the overall project.
For the past 5 years, the National Restaurant Association has highlighted the local food movement as one of its top 10 trends. The concept has been gradually embraced by culturally-conscious restaurants far and wide, and its momentum is only growing.
Business and sustainability: Understanding what being sustainable means, how to be aware of greenwash, and changes that every business should implement.
With rising prices that have increased on an average of 30% over the last 5 years, energy costs have become an important factor that needs to be smartly managed towards profitable running of any restaurant or cafe chain. This document explains how Wipro Ecoenergy uses a unique innovative energy management platform along with a robust analytics framework to uncover energy-saving insights and ensure the sustainability of the realized savings for the client.
No need to wonder how the best on SlideShare do it. The Masters of SlideShare provides storytelling, design, customization and promotion tips from 13 experts of the form. Learn what it takes to master this type of content marketing yourself.
SlideShare now has a player specifically designed for infographics. Upload your infographics now and see them take off! Need advice on creating infographics? This presentation includes tips for producing stand-out infographics. Read more about the new SlideShare infographics player here: http://wp.me/p24NNG-2ay
This infographic was designed by Column Five: http://columnfivemedia.com/
10 Ways to Win at SlideShare SEO & Presentation OptimizationOneupweb
Thank you, SlideShare, for teaching us that PowerPoint presentations don't have to be a total bore. But in order to tap SlideShare's 60 million global users, you must optimize. Here are 10 quick tips to make your next presentation highly engaging, shareable and well worth the effort.
For more content marketing tips: http://www.oneupweb.com/blog/
Are you new to SlideShare? Are you looking to fine tune your channel plan? Are you using SlideShare but are looking for ways to enhance what you're doing? How can you use SlideShare for content marketing tactics such as lead generation, calls-to-action to other pieces of your content, or thought leadership? Read more from the CMI team in their latest SlideShare presentation on SlideShare.
How to Make Awesome SlideShares: Tips & TricksSlideShare
Turbocharge your online presence with SlideShare. We provide the best tips and tricks for succeeding on SlideShare. Get ideas for what to upload, tips for designing your deck and more.
Social has played an essential, introductory role in brands’ digital transformation. It has shown tangible results and allowed to track change and progress.
But how can you leverage any social media operation to transcend beyond its direct impact? This webinar explores the future and evolution of content studios, from social only to full-on digital.
e Info Solutions is proud to present CloudMondo Intelligent CRM. This system uses our proprietary Artificial Intelligence algorithms to predict sales patterns and lead+lead conversions.
Cómo gestionar mi estrategia social para atención a clientesMundo Contact
Cómo gestionar mi estrategia social para atención a clientes.
Diseñando nuevas estrategias de Marketing para entregar un
servicio al cliente de excelencia.
Taller impartido por Simón Torres, Oracle Pre-Sales Consultants, CX y César Garduño, Oracle Pre-Sales Consultants, CX
Riding the convergence of Social, Mobile, and Cloud to create new media model...Shree Dandekar
As the adoption of social, mobile and cloud computing continues to transform industries, organizations increasingly value how these technologies can improve customer engagement, forge new partnerships and drive competitive advantage. As great as the promise of convergence is, many organizations are still struggling to reinvent their business operations and keep pace with the explosion of mobile channels and volume of data being generated. This session will aim at not only discussing some of the natural use cases of this disruption like social casting but will provide a practical approach to marketers on how to realize an ROI from their social and mobile investments using analytics.
NTS 2014 Marketing and Communications Functional Track Session.Josephus AYOOLA
Session Delivered to members of AIESEC in Nigeria Marketing and Communications Functional Track on how to better understand their roles and synergize to drive the organisations focus programmes operations and achieve better results.
Schwettmann Technologies is a global solutions provider. Are devoted to putting great ideas into action, whether you are interested in Microsoft cloud solutions or wish to transform into a digital leader.
We understand what brands require: a unified approach, adaptable technology, and global information. We’ve been assisting major brands, producers, and retailers in accomplishing their goals. Schwettmann Technologies, headquartered in Germany, is the leading organization with consulting experience in Microsoft Dynamics 365 and digital transform
Nous voyons de nombreuses entreprises aujourd'hui ajoutant plusieurs Clouds Salesforce dans leur évolution digitale.
En tant que Consultant Salesforce (business ou technique), il n'est pas rare de voir une société utiliser Marketing Cloud dans le département Marketing, Commerce Cloud pour ses ventes en ligne, dans BU d'e-commerce, et dans leur SAV envisager d'ajouter Service Cloud.
Ce n'est qu'un exemple de 3 Clouds Salesforce, et il y a d'autres combinaisons de Clouds, mais voilà l'idée que dans l'écosystème Salesforce, nous sommes maintenant au défi d'aligner tout en une plate-forme numérique cross-Cloud qui est sou jacente de nouveaux parcours clients et employé.
Dans cette session, nous examinerons 2 cas d'intégration Cross-Cloud (B2C et B2B) et les meilleures pratiques sur la façon de les connecter en une seule vue Client.
Ce sont également des cas d'utilisation que Salesforce utilise dans une nouvelle génération de certifications à partir de janvier 2021 - Salesforce Solution Architect & Salesforce Enterprise Architect (ne pas confondre avec l'existante CTA - Cloud Technical Architect)
3 Critical Success Factors for MSPs Moving to the CloudCSBcommunity
This presentation was delivered at the Cloud Partners Conference in Chicago on September 11, 2013. It describes the 3 Critical Success Factors for MSPs who are transforming their business model to become a Cloud Service Broker.
Say Something: Using Branding & Social Recruiting to Improve Candidate Experi...Crystal Miller Lay
By creating effective stories, changing what information you share and how you share it; you can arm the candidate with information they need to make better decisions about your job opportunity/opportunities.... and THAT improves the candidate experience.
This slide deck includes talking points and notes discussed in the presentation (so differs slightly from what was shared live. For on-demand presentations, visit http://shrmstore.shrm.org/s/talent-on-demand-attendees.html to purchase the session on demand.
Demystifying UX, CX and Digital TransformationMelissa Wilfley
I presented this talk for the WPP/Wunderman Thompson Singapore educational series.
In order to get your organisation, team and/or agency to enable digital transformation through customer experience you need to level-set definitions and get everyone on the same page on what these terms mean. This talk is meant to help you understand:
1. The difference between UI / UX / CX
2. Importance of Customer Experience Management and CX Business Strategies
3. How CX fits into Digital Transformation
Presented at the NY & LA 2018 Accounting & Fiance Shows. Learn how to analyze the economics of your business to build a strong and stable startup business model
Similar to CRMIdol 2012 - Coaching: Telling Compelling Social Business Stories (20)
Capitalizing on social media for Small Business - Which channels are best f...Kelly Craft
Beginner Level Social Media for Small Business. This is part 2 in a four-part series designed to help #SMBs launch social media efforts with basic strategy and understanding of the terms and practices.
This presentation covers the benefits and intricacies of various top social digital channels.
Sponsored by: City of Kitchener & Waterloo Region Small Business Centre
Social Media Strategy - Social Media Summit - Knowledge Is Power Kelly Craft
Quantifying the value of social media can be a daunting task. Unclear objectives and numerous metrics add confusion. It's time to ground your social media initiatives with a strategic plan that makes measurement clear and easy.
Social Analytics - KW Social Media Summit - Knowledge Is Power Kelly Craft
Learn how to use advanced tools to monitor the social pulse of your brand. Consider how social media activity is impacting your business. Improve performance and expand your customer base.
Digital Transformation and IT Strategy Toolkit and TemplatesAurelien Domont, MBA
This Digital Transformation and IT Strategy Toolkit was created by ex-McKinsey, Deloitte and BCG Management Consultants, after more than 5,000 hours of work. It is considered the world's best & most comprehensive Digital Transformation and IT Strategy Toolkit. It includes all the Frameworks, Best Practices & Templates required to successfully undertake the Digital Transformation of your organization and define a robust IT Strategy.
Editable Toolkit to help you reuse our content: 700 Powerpoint slides | 35 Excel sheets | 84 minutes of Video training
This PowerPoint presentation is only a small preview of our Toolkits. For more details, visit www.domontconsulting.com
Enterprise Excellence is Inclusive Excellence.pdfKaiNexus
Enterprise excellence and inclusive excellence are closely linked, and real-world challenges have shown that both are essential to the success of any organization. To achieve enterprise excellence, organizations must focus on improving their operations and processes while creating an inclusive environment that engages everyone. In this interactive session, the facilitator will highlight commonly established business practices and how they limit our ability to engage everyone every day. More importantly, though, participants will likely gain increased awareness of what we can do differently to maximize enterprise excellence through deliberate inclusion.
What is Enterprise Excellence?
Enterprise Excellence is a holistic approach that's aimed at achieving world-class performance across all aspects of the organization.
What might I learn?
A way to engage all in creating Inclusive Excellence. Lessons from the US military and their parallels to the story of Harry Potter. How belt systems and CI teams can destroy inclusive practices. How leadership language invites people to the party. There are three things leaders can do to engage everyone every day: maximizing psychological safety to create environments where folks learn, contribute, and challenge the status quo.
Who might benefit? Anyone and everyone leading folks from the shop floor to top floor.
Dr. William Harvey is a seasoned Operations Leader with extensive experience in chemical processing, manufacturing, and operations management. At Michelman, he currently oversees multiple sites, leading teams in strategic planning and coaching/practicing continuous improvement. William is set to start his eighth year of teaching at the University of Cincinnati where he teaches marketing, finance, and management. William holds various certifications in change management, quality, leadership, operational excellence, team building, and DiSC, among others.
The world of search engine optimization (SEO) is buzzing with discussions after Google confirmed that around 2,500 leaked internal documents related to its Search feature are indeed authentic. The revelation has sparked significant concerns within the SEO community. The leaked documents were initially reported by SEO experts Rand Fishkin and Mike King, igniting widespread analysis and discourse. For More Info:- https://news.arihantwebtech.com/search-disrupted-googles-leaked-documents-rock-the-seo-world/
What is the TDS Return Filing Due Date for FY 2024-25.pdfseoforlegalpillers
It is crucial for the taxpayers to understand about the TDS Return Filing Due Date, so that they can fulfill your TDS obligations efficiently. Taxpayers can avoid penalties by sticking to the deadlines and by accurate filing of TDS. Timely filing of TDS will make sure about the availability of tax credits. You can also seek the professional guidance of experts like Legal Pillers for timely filing of the TDS Return.
RMD24 | Retail media: hoe zet je dit in als je geen AH of Unilever bent? Heid...BBPMedia1
Grote partijen zijn al een tijdje onderweg met retail media. Ondertussen worden in dit domein ook de kansen zichtbaar voor andere spelers in de markt. Maar met die kansen ontstaan ook vragen: Zelf retail media worden of erop adverteren? In welke fase van de funnel past het en hoe integreer je het in een mediaplan? Wat is nu precies het verschil met marketplaces en Programmatic ads? In dit half uur beslechten we de dilemma's en krijg je antwoorden op wanneer het voor jou tijd is om de volgende stap te zetten.
At Techbox Square, in Singapore, we're not just creative web designers and developers, we're the driving force behind your brand identity. Contact us today.
Recruiting in the Digital Age: A Social Media MasterclassLuanWise
In this masterclass, presented at the Global HR Summit on 5th June 2024, Luan Wise explored the essential features of social media platforms that support talent acquisition, including LinkedIn, Facebook, Instagram, X (formerly Twitter) and TikTok.
B2B payments are rapidly changing. Find out the 5 key questions you need to be asking yourself to be sure you are mastering B2B payments today. Learn more at www.BlueSnap.com.
Personal Brand Statement:
As an Army veteran dedicated to lifelong learning, I bring a disciplined, strategic mindset to my pursuits. I am constantly expanding my knowledge to innovate and lead effectively. My journey is driven by a commitment to excellence, and to make a meaningful impact in the world.
2. • More Practitioner than Preacher, but
can sing with the choir
• Lateral, tech-savvy hybrid spanning
strategy, design, implementation &
analytics
• 10+ years with multi-national
vendor for Enterprise Collaboration
platform
• Professional Services Delivery &
Management, R&D, VAR Channel
Training & Tier 3 Support, Product
Management
• Creative story engineer
Who I am
#CRMIdol 2012 (@krcraft)
3. SCRM Vendors need to redesign demo
presentations & sales messaging, as well as prof
serv delivery to move beyond the novelty of
‘social’ and set about iterating and improving the
processes that organizations are already using.
Stories need a narrative flow that makes the
functions fit clear, and the feature values obvious.
A design that demonstrates the impact pervasive
communications have on companies, which
knowledge can then be applied in providing
optimal, relatable value for external and internal
audiences both.
redesign
#CRMIdol 2012 (@krcraft)
5. Educate & Coach vendors to craft more
compelling end-to-end stories
With supporting delivery methodologies
and frameworks for VARs and Professional
Services to deliver what the story
promised
My Mission
#CRMIdol 2012 (@krcraft)
8. Demonstrate Cause to Correlation
Use-Case AND Event-Based Stories
#CRMIdol 2012 (@krcraft)
9. ALL businesses share one commonality: Large
or small, every organization has events. They
might not call them events, but that is what
they are.
All orgs have events, whether planned or unplanned
Events can be internal, external, or a combination of
both
Events may include any combination of: customers,
partners, supply chain, vendors, employees, VARs,
competitors, influencers, public, media, industry
interests
ALL events can minimally be broken down into
before, during and after phases
Events
#CRMIdol 2012 (@krcraft)
10. Mail campaigns, product launches, sales,
conferences, webinars, even things like
relocation of an office facility or
Service disruptions like RIM outage
Even a tweet is an event. Especially
snarky ones.
Events (even tweets) may have additional
(tightly or loosely) related event
relationships – Occupy Wall Street,
#CRMIdol, Product Recalls.
Social Data Event Examples
#CRMIdol 2012 (@krcraft)
12. ◦ Better ability to adapt and respond to alerts & signals
◦ Sensing, Data, Behavioral, Sentiment
◦ Can add and pivot by many/multiple perspectives &
measures of a single event
◦ Promotes Constant & Consistent Value Looping
◦ Monitor
◦ Feedback
◦ Assign
◦ Action
◦ Response
◦ Process
◦ Analyze
◦ Rinse and Repeat
Demo Event-Based Value
#CRMIdol 2012 (@krcraft)
13. “Before-During-After” Event Methodology
provides a framework for better identification
and extraction of target data sets
Easier to plan KPIs and set goals
Unify activities across phases ->
collaboration
Create consistent matrix structured on
event/phase/perspective themes
Analyze data by conversation, author and
domain within each event theme/phase
Parallel with typical marketing
before/during/after campaigns
Demo Analytics -> Impact
#CRMIdol 2012 (@krcraft)
14. Assumptions:
The goal of the event is to increase business/sales
Resources must be assigned to perform specific tasks in
support of the event
New Lead records will be created as a result of the event &
new data recorded as history/activity with them
There will be expenses related to the event
There will be additional revenue (hopefully) as a result of
the event
The results of the event need to be validated & analyzed
Ultimately, you want to be able to gauge the success of the
event based on cost, benefit, effort, value, and outcomes.
Example: Sales & Marketing Event
#CRMIdol 2012 (@krcraft)
15. Let’s look at a traditional Trade Show Campaign – this the
combined processes looked like as a flow before social, listening
and monitoring tools were available.
Trade Show Example
#CRMIdol 2012 (@krcraft)
16. Traditional & Pre-social Tradeshow Event
Analysis:
“It cost us $10,000 to attend the show. We got 100
leads, which resulted in 10 deals valued at a total of
$100,000.”
Revenue – Cost = Value
(of participating in same trade show again next
year.)
Additionally, insights on sentiment about the event itself
were limited to things like surveys and follow-up calls and
emails, most of which weren’t even recorded against the
customer records, much less compiled and analyzed.
Traditional – Results & Value
#CRMIdol 2012 (@krcraft)
17. “What would Tradeshow flow & analytics
look like if <Insert your Product/Service
name here> were used strategically to
provide better insights, improve both
sales/service deliveries, while also
building stronger communities and
relationships with your customers at
every phase of the umbrella event, and
the sessions, meetings, events within the
event?”
The New Narrative
#CRMIdol 2012 (@krcraft)
19. Trickle effect:
If a pipe burst at the venue and three session
rooms are no longer available – how do you
respond logistically?
What does that look like on activity stream updates
internally as you move staff into place to respond
and coordinate?
Can you broadcast updates on social channels to
advise new session locations to attendees?
How can you help vendors relocate quickly – can
you use SMS?
What are the masses saying in response to this
disruption?
How can we minimize inconvenience?
Demonstrate Disruptions!
#CRMIdol 2012 (@krcraft)
20. Wouldn’t real examples
like that be kick-ass in a
demo?
Real World – Not Ideal World
#CRMIdol 2012 (@krcraft)
21. Now let’s look at this flow again and you show &
tell us a more compelling Social Business Story.
Your New Narrative
#CRMIdol 2012 (@krcraft)
22. 5 Perspectives of Customer
Service
• The Value-perspective – this
is really about transactions
• The Customer-perspective
• The Experience-perspective
• The Relationship
perspective
• The Network-perspective
Credit: Wim Rampen @wimrampen
Added Dimensions
#CRMIdol 2012 (@krcraft)
24. Leading up to the event, we’re targeting customers,
partners, VAR’s and user groups to swell the ranks of
attendees, but we have different messaging, deals and
offers for each.
We want to identify concerns, remove blockages
preventing attendance, make course corrections, plus
identify both our evangelists and detractors early on
before the event.
During the event we’re running multiple parallel
marketing and customer experience plans: drawing
attendees to our booth & sessions, listening for logistic
issues & responding quickly, monitoring industry
analyst, influencer and competitor responses,
promoting speakers, and rewarding our customer
evangelists.
Event -Phased Listening
#CRMIdol 2012 (@krcraft)
25. During (con’t)
◦ Instead of waiting until we get back to the office to scan
the biz cards into our old CRM systems, we can now
quickly learn more about their focus and how we can add
value, and tailor a quick response.
◦ We can also apply more detailed segmentation to their
customer records enabling us to assign the best
resources to make the next customer touch, review the
demographics and note different aspects of sentiment
on their records immediately, before anyone books a
follow-up sales call.
◦ Further, we can engage and invite them to targeted
areas of our community right now – while they’re asking.
◦ After, instead of the old ‘thanks for stopping by the
booth’ email blasts, we can send more personalized
responses over their preferred channel.
Lead Cycle
#CRMIdol 2012 (@krcraft)
26. 1. All orgs have events, whether planned or
unplanned
2. All events can be broken down into
before, during and after phases & analytics.
3. All Activities can & should be evaluated
on
◦ The Value-perspective
◦ The Customer-perspective
◦ The Experience-perspective
◦ The Relationship perspective
◦ The Network-perspective
Key Themes
#CRMIdol 2012 (@krcraft)
27. How successful was each phase of the
event based on traditional marketing,
social channels, blog response, and
industry articles.
What did we learn about Product/Service
improvements, VAR channel concerns,
content design & delivery, etc.?
More bang for our buck. More intelligence,
better service, stronger communities
ROI Demonstrated
#CRMIdol 2012 (@krcraft)
28. Demos can be planned with and infinite
number of events as use case examples. All
events can be demoed showing listening &
monitoring during the phases of the event
and the impact on existing business
processes. Understanding the basic principles
of customer service, you can build engineer
scenarios with compelling stories that
demonstrate mature capability models.
I can show you how to do this & deliver the
methodology.
Value proposition
#CRMIdol 2012 (@krcraft)
29. YOU, and subsequently your sales &
marketing departments
Your VARs – messaging
Professional Services – methodology
for implementing social listening &
monitoring procedures that support short
& long-term business goals & synthesizing
them into processes intelligently
YOUR CUSTOMERS!
Who will it benefit from story?
#CRMIdol 2012 (@krcraft)