This document discusses how partners can benefit from helping customers use Microsoft Dynamics CRM and Business Productivity Online Suite (BPOS). It provides details on the cloud services offerings, large customer base in many industries, and opportunities for partners to customize, integrate, develop, package and distribute solutions to help customers and generate referral revenue. The timeline for the 2011 release of Dynamics CRM online and on-premises versions is also outlined, along with calls to action for partners to get trained and take advantage of benefits like free user seats.

1. Getting the Most from the CloudHow Partners are Winning Business with Microsoft Dynamics CRM and BPOSFrederik EveraertProduct Marketing Manager Dynamics CRMMicrosoft Belux

2. Cloud TransformationCLOUD SERVICESBUSINESS APPLICATIONSCOLLABORATIONSTORAGEPLATFORMIDENTITYCOMMUNICATIONSPRODUCTIVITYON-PREMISES

3. Business at a GlanceOver 1,400,000users in more than80 countries with 40+ languagesOver 23,000customers fromsmall to enterpriseFast. Flexible. AffordableStrong Analyst Credits (AMR Research, Forrester, Gartner)Full CRM suite of marketing, sales, and serviceNative Office experience for rapid adoptionRegional datacenters inthe Americas, EMEA, and APAC

4. Global Customer BaseFinancial servicesProfessional servicesManufacturingRetail and hospitalityHealth andlife sciencesPublic sectorTravel andentertainment

5. Customer Relationships(Sales, Service)CustomRelationships(Internal, External)Relationship Productivity in the CloudMicrosoft Dynamics CRM OnlineThe Power ofCloud ProductivityDeveloper Productivity in the Cloud!New!New!New!NewCustomize(Declarative)Integrate(Call-Outs)Develop(Code in Cloud)Package(Solutions)Distribute(Marketplace)

6. Familiar ExperiencesOffice Fluent User InterfaceNext-gen Outlook experienceRoleTailored forms and viewsAdvanced personalization

7. Intelligent ExperiencesReal-time dashboardsGuided processesVisual analysis& navigationDeclarative design

8. Connected ExperiencesBusiness ConnectionsContextual SharePointCloud solutions &extensionsDynamics marketplace

9. DYNAMICS CRM 2011 LAUNCH TIMELINESeptember 2010CRM 2011 beta with Dynamics Marketplace Q4 2010CRM Online RTWQ1 2011CRM 2011 RTM“Microsoft Dynamics CRM 2011 release to manufacturing (RTM) for on-premises and hosters”“Microsoft Dynamics CRM Online releases worldwide, with connectors to Dynamics GP & NAV”“Microsoft Dynamics CRM 2011 beta for Online & on-premises; Dynamics Marketplace debuts”

10. Build SolutionsConfigureSellIntegrateExtendCustomizeConsultSyndicateOPPORTUNITIES FOR PARTNERS

11. HELPING YOU TRANSFORM40%Promotional rate for Dynamics CRM Online CSA program & reduced requirements to become Dynamics CRM Online CSA partner5%Referral revenue opportunity for lead discovery and identification for Dynamics CRM & ERP through Microsoft Dynamics Lead Referral Program250Seats of Microsoft Dynamics CRM Online available to MPN Partners for internal use to fuel sales and marketing

12. BETA RELEASE OF DYNAMICS CRM 2011crm.dynamics.com/crm2011beta

13. Call To ActionSign-up to be a CSA or CRM Referral PartnerUse Free Seats BenefitGet Trained TodayBe ready for 2011 Wave – Beta Release

14. © 2010 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.