The document outlines the impact of mobile technology and social connectivity on business buying behavior, highlighting that 70% of buying experiences are rooted in customer treatment, and that unhappy customers often do not complain but leave. It emphasizes the efficiency gains from integrating CRM with mobile and social tools, showing significant increases in productivity and sales performance. Additionally, Microsoft Dynamics ERP solutions are presented as effective for small and medium-sized businesses, offering quick implementation and integration capabilities across various platforms.

2. We live in a social world
Always connected via mobile technology
6.8+
BILLION
on mobile
150
TIMES A DAY
A person checks their
phone on average
400+
MILLION
Tweets per day about
products services &
brands
4.5+
BILLION
social users

3. This has changed the way people buy
through the buying
process before they talk
to you
business buyers say
when they are ready to
buy, they will find you

4. 70%
Of buying
experiences are based
on how the customer
feels they are treated
96%
Of unhappy
customers don’t
complain
91%
Of unhappy
customers will simply
leave and never
return

5. Decrease time to value
through a connected strategy
Businesses must be
c nnectedacross
social
Sales Representative
mobile
cloud
information
Mobile access
increases sales force
productivity by
14.6%
Sales Manager
Source: CSO Insights
Adding social and mobile
access capabilities to CRM
increases productivity of
sales people by
26.4%
Companies that adopt dynamic Source: Nucleus Research
sales processes show a
19%
increase in quota attainment
over those that don’t.
Source: CSO Insights
Percent of organizations
seek improvement in
forecasting and sales
processes. 60
Source: CSO Insights
Sales VP
Source: IDC Research
72
Percent of companies
are seeing and increase
in sales cycle length.
Customers
40
Percent of customers
stop doing business with
companies that deliver a
bad customer experience.
Source: Harvard Business Review
71
Percent spend too much
time on administrative
tasks.
Source: The Economist Intelligence Unit

7. MARKETING
CUSTOMER
CARE
SALES
OPERATE DYNAMICALLY
RETAIL &
eCOMMERCE
Finance
HR
Warehouse
Transportation
Manufacturing
Supply Chain
Retail
Service Mgmt.

8. Platform
Business Apps
Productivity

9. 9
Zero In Win Faster Sell More
Power BI
+ +

10. Dynamics CRM: To Deliver Amazing Customer Experiences
Care
everywhere
Earn loyalty
Empower agents
Drive resolution
Market
smarter
Engage customers
Build Pipeline
Demonstrate impact
Sell
effectively
Zero in
Win faster
Sell more
Social for everyone
Listen everywhere Connect authentically Move faster

11. ZERO IN WIN FASTER SELL MORE
ON ANY DEVICE & PLATFORM

12. ZERO IN WIN FASTER SELL MORE
ON ANY DEVICE & PLATFORM

13. ZERO IN WIN FASTER SELL MORE
ON ANY DEVICE & PLATFORM

14. ZERO IN WIN FASTER SELL MORE
ON ANY DEVICE & PLATFORM

15. ZERO IN WIN FASTER SELL MORE
ON ANY DEVICE & PLATFORM

17. (*) Net promotional prices after discounts applied. Shown per user per month in NZD (rounded). Actual pricing might vary by geography and by
channel. Other fees may apply for add-on services such as additional storage, testing and production instances. Prices are exclusive of any fees
you may incur to procure Internet connectivity. Prices subject to change without notice.

18. A Business Solution from Microsoft that is quick to
implement, easy to use with the power to support SMB
business ambitions

19. NAV ‘in’, ‘on’ and ‘with’ – SMB ERP with everything you need
NAV ‘in’
Office 365
NAV ‘on’
Azure
NAV ‘with’
CRM OL
ANY DEVICE & PLATFORM

20. NAV ‘in’, ‘on’ and ‘with’ – SMB ERP with everything you need
NAV ‘in’
Office 365
NAV ‘on’
Azure
NAV ‘with’
CRM OL
ANY DEVICE & PLATFORM

21. NAV ‘in’, ‘on’ and ‘with’ – SMB ERP with everything you need
NAV ‘in’
Office 365
NAV ‘on’
Azure
NAV ‘with’
CRM OL
ANY DEVICE & PLATFORM

22. NAV ‘in’, ‘on’ and ‘with’ – SMB ERP with everything you need
NAV ‘in’
Office 365
NAV ‘on’
Azure
NAV ‘with’
CRM OL
ANY DEVICE & PLATFORM

23. NAV ‘in’, ‘on’ and ‘with’ – SMB ERP with everything you need
NAV ‘in’
Office 365
NAV ‘on’
Azure
NAV ‘with’
CRM OL
ANY DEVICE & PLATFORM

24. • Lifecycle Services
• Update experience
• Enrichment services (rules)
• Support experience
• Integration tools
and services
• Win8: Shop floor
management, Time entry,
Expense management, and
Approvals.
• Windows Phone 8, iOS,
Android: Time and Expense
• Windows Phone 8: Pay Stub,
Business Analyzer
• Business insights with
Microsoft Dynamics Business
Analyzer
• eProcurement
• Budget planning
• Sales prices for configurable
products
• Master data management
• Fiscal Books for Brazil
• Payroll for Russia
• Warehousing &
Transportation
• Demand Forecasting
• eCommerce & Social
• Mobile POS/Assisted Sales
• Microsoft Dynamics
CRM/Project client
interoperability and visual
scheduling
• Trade Allowance
Management
Platform support – Azure Support (IaaS),, Windows Server 2012 R2, Windows 8.1, Internet Explorer 11.

25. Dynamics AX and Azure
.. much more than just “running things in the cloud”...
Development
& Test
Modern Apps
& Mobility
Production
Disaster
Recovery
Lifecycle
Services
Demo & POC

26. Ovum Research: Global Enterprise Organizations Preferred Vendor for Next Investment in ERP
“Microsoft’s strong showing in
Ovum’s ICT Enterprise Insights
survey is hardly surprising. The
company’s Dynamics product
line is an increasingly attractive
option for organizations looking
to augment their legacy ERP
systems with capable enterprise
applications that are easy to
deploy and integrate.”
Warren Wilson -
Ovum Lead Analyst
Overall Preferred Vendor for Next Investment in ERP
Oracle
SAP
Microsoft
0.00% 10.00% 20.00% 30.00% 40.00% 50.00% 60.00% 70.00%
Excerpt from Ovum Research: ICT Enterprise Insights study of 6700 companies across geo & segment

27. 40 consecutive quarters of
double digit CRM growth
40,000 CRM Customer
19,000 AX Customers
106,000 NAV Customers
2 out of 3 new CRM
customers are choosing cloud

28. Why customers choose Microsoft
Private, public or hybrid
Cloud
Work like a network –
‘The social enterprise’
Analytics for
everyone:
‘Big Data’
User
experiences
that drive
business
results
Secure,
enterprise
grade cloud
World-class
productivity &
collaboration
Unmatched
value
Be productive
wherever you are -
‘Mobility’

29. Microsoft partnership
Value this partnership brings to Intergen clients
Seattle / Microsoft Projects – visibility and leadership
Inner Circle
4 award
MVP’s
TAP
programmes
across latest technology